Make your business more responsive and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

Agile Service Management Scaling Agile

The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.

Consulting for Digitalisation
Identity & Access Management

Aligning processes more closely with business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our services relating to processes.

Business Process Management Digitalisation of business processes Process consulting

We provide you with extensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.

Agile & IT Service Management Customer Service Management Enterprise Service Management HR Management Software Service Management as a Service Service management trainings



The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries. 

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services. 

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

Trainings for the IT Infrastructure Library (ITIL® 4) - the globally recognized best practice model for implementing IT service management.

ITIL® 4 Foundation ITIL® 4 Foundation Plus

Training for the process-oriented method for project management, which is based on best practices.

PRINCE2® Foundation Online

Trainings on a variety of aspects of the cloud-based Now platform of ServiceNow®.

Operation of ServiceNow Customer Service Management Introduction Handling Scoped Applications Java-Script Coding in ServiceNow ServiceNow Asset vs. CI ServiceNow HR Workshop ServiceNow Best Practice Service Portal ServiceNow Reporting

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

Apollo 13 Simulation Challenge of Egypt™ Grab@Pizza-Simulation ITSM around the World MarsLander® – an ITIL® 4 Simulation The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

ITIL® 4 Foundation Online PRINCE2® Foundation Online

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.


Read more

Tips for the use and handling of ServiceNow®. Learn more about detailed questions regarding the use and optimization of the ServiceNow® service portal in short videos.

for NGOs

We are the ideal companion for a quick start in the digital transformation of non-profit organizations: With ServiceNow® as a Service, we offer a flexible tailoring of the Now Platform to the needs of your organization without long-term contractual commitment. This gives you peace of mind on your first steps with the service management platform and, with our expertise in platform design and process optimization and digitization, you have support at your side that ensures real added value for your organization.

ServiceNow® as a base of digitalization of NGOs 

With ServiceNow® as a Service, we have the ideal solution for the digitization of non-governmental organisations and companies in the social economy to build the digitalisation of your processes and services on a ServiceNow® instance at favourable conditions and with flexible contract terms and scoping, without burdening your own team for this.

We offer you your own ServiceNow® environment, where you can use the constantly evolving ServiceNow® out-of-the-box functionalities without making additional investments.

This allows you to focus on establishing the platform and processes and the necessary governance internally and harness the power of automation for your processes and services within the out-of-the-box capabilities of ServiceNow®. You benefit from the service management expertise of the iTSM Group and our experience in configuring the platform to the needs of a wide range of organisations.

Flexibel und kompakt - ServiceNow® as a Service der iTSM Group


With ServiceNow® as a Service, you always remain flexible in the scope, runtimes and scalability of your user volumes.

One contract

Platform provision, configuration of processes and packages as well as operation and support - all covered in one contract.


Out-of-the-box solutions and our best practices allow a fast time-to-market while ensuring high quality and availability.

One partner

With certified ServiceNow® expertise, we also provide support for app integration, platform development, process consulting and training.

ServiceNow® - the foundation of organization-wide service management

Cross-departmental workflows, case-closing with full transparency on a single platform, highly integrative and thus highly automatable, complemented by state of the art self services - this is the core of the ServiceNow® Enterprise Service Management.

In various deployment scenarios, whether in IT or customer service, whether in the legal department, HR or crisis management - the platform offers functionalities that connect people, functions and systems, accelerate innovation, increase agility and boost productivity.

The modular structure and the platform from the cloud make flexible adaptation to the needs of the respective organization possible.

Our packages for ServiceNow® as a Service

We can support you with Managed Services in different ways - based a) on the ServiceNow® modules ITSM, ITBM and CSM and b) on functionality and maturity.



ITSM helps you provide quality IT services and support to your employees so that the IT team adequately supports the business users.


Foundation Setup

Service Portal

Incident Management

Foundation Setup

Service Portal

Incident Management

Service Asset & Configuration Management 

Knowledge Management

Service Request Management

Foundation Setup

Service Portal

Incident Management

Knowledge Management

Service Request Management

Service Asset & Configuration Management (Extended)

Problem Management

Change Management



ITBM enables business agility by tracking investments, projects, portfolios and resources across the organization. This ensures close alignment with business objectives and maximizes benefits.


Foundation Setup

Demand Management

Innovation Management

Agile Development


Foundation Setup

Demand Management

Innovation Management

Agile Development

Project Portfolio Management

Project Management

Program Management

Foundation Setup

Demand Management

Innovation Management

Agile Development

Project Portfolio Management

Project Management

Program Management

Ressource Management

Financial Enablement

Test & Release Management



Customer Service Management (CSM) helps you resolve customer inquiries by clearly structuring contact channels and better integrating the customer service team into the overall organization.


Case Handling

Self Registration

Case Handling

Self Registration


Self Help


Case Handling

Self Registration


Self Help


Full integration of ITSM functionality

Mobile Agent

Our ServiceNow® services

ServiceNow® Consulting

On a strategic level, we support and advise you on possible measures for setting up or expanding your ServiceNow® platform and its interlinking with various specialist departments.

You will receive a concrete roadmap for the step-by-step transformation of your ESM organization, which is designed to deliver measurable benefits.

To ServiceNow® Consulting

Service Process Optimization

Our experts analyze your service processes with you using a method and identify bottlenecks, limitations and non-value-adding activities.

On this basis, we optimize in a targeted manner, streamline and accelerate the relevant processes and identify additional potential for digitalization and automation.

To process consulting


ServiceNow® Managed Services

The flexible tailoring to the needs of your organization without long-term contractual commitment provides security on the first steps with the service management platform.

To ServiceNow® Managed Services

ServiceNow® trainings

As an accredited training house, we train your employees in the use of ServiceNow® as well as common methods and standards in IT service management and project management.

Whether practical workshops, classroom training or digital learning formats - we provide targeted training right up to certification.

To ServiceNow® trainings


ServiceNow® and the iTSM Group - a forward-looking partnership

As an Elite Partner of ServiceNow®, the iTSM Group with its subsidiaries in Germany, Austria, Switzerland, the Netherlands, Romania, UK and Italy is the first choice when it comes to consulting, implementation and operation of solutions based on ServiceNow®.

We support our customers with a holistic approach and according to individual needs - from strategic orientation, implementation and competence transfer to the ongoing operation of the platform.

The concentrated knowhow of our specialized and certified solution architects, consultants and accredited trainers enables companies to optimize the performance of their project landscape and thus sustainably improve the operational value creation and innovative strength of their company.

Get to know ServiceNow®:

ServiceNow® First Touch

With our ServiceNow® First Touch training, you will get to know ServiceNow® ITSM using a practical example and learn how you can organize your IT service management and its processes with ServiceNow® and implement them in accordance with ITIL®.

The focus of the course is on the practical implementation of a story under the guidance of our trainers, who have extensive ITIL® experience and know ServiceNow® inside out. This makes you the right person to map even complex processes in ServiceNow®.

How can we support you?

The iTSM Group in Europe

iTSM Group Headquarters

ITSM Consulting GmbH
Uwe-Zeidler-Ring 12
55294 Bodenheim


Telefon: +49 6135 9334 0

iTSM Group Great Britain

Trusted Quality UK Ltd.
1 Bartholomew Lane,
London, EC2N 2 AX

iTSM Group Netherlands

Trusted Quality NL B.V.
Hutteweg 24
7071 BV Ulft


Telefon: +49 6135 9334 0

iTSM Group Austria

Softpoint Trusted Quality GmbH
Linzer Straße 16e
4221 Steyregg/Linz 


Telefon: +43 732 794479 0

iTSM Group Switzerland

Trusted Quality Switzerland GmbH 
Schwyzerstrasse 2a
CH–6422 Steinen


Tel.: +41 79 712 56 76 

iTSM Group Romania

iTSM Trusted Quality S.R.L.
2 Mexic, Bl. 1, Ap. 17, sec. 1,
Bukarest, RO-011756


Telefon: +40 (744) 180499

iTSM Group Italy

Trusted Quality Italy S.r.l.
Via Leonardo Da Vinci 12
39100 Bolzano BZ

Digitalization for NGOs

With our solution and process expertise, we are the ideal partner to support non-governmental organisations (NGOs) and social institutions in their digital transformation.

With a constant eye on legal framework conditions, data sovereignty and security as well as decision-making processes, we ensure customised solutions with real added value.


To Digitalisation of NGOs