We are the ideal companion for a quick start in the digital transformation of non-profit organizations: With ServiceNow® as a Service, we offer a flexible tailoring of the Now Platform to the needs of your organization without long-term contractual commitment. This gives you peace of mind on your first steps with the service management platform and, with our expertise in platform design and process optimization and digitization, you have support at your side that ensures real added value for your organization.
With ServiceNow® as a Service, we have the ideal solution for the digitization of non-governmental organisations and companies in the social economy to build the digitalisation of your processes and services on a ServiceNow® instance at favourable conditions and with flexible contract terms and scoping, without burdening your own team for this.
We offer you your own ServiceNow® environment, where you can use the constantly evolving ServiceNow® out-of-the-box functionalities without making additional investments.
This allows you to focus on establishing the platform and processes and the necessary governance internally and harness the power of automation for your processes and services within the out-of-the-box capabilities of ServiceNow®. You benefit from the service management expertise of the iTSM Group and our experience in configuring the platform to the needs of a wide range of organisations.
With ServiceNow® as a Service, you always remain flexible in the scope, runtimes and scalability of your user volumes.
Platform provision, configuration of processes and packages as well as operation and support - all covered in one contract.
Out-of-the-box solutions and our best practices allow a fast time-to-market while ensuring high quality and availability.
With certified ServiceNow® expertise, we also provide support for app integration, platform development, process consulting and training.
Cross-departmental workflows, case-closing with full transparency on a single platform, highly integrative and thus highly automatable, complemented by state of the art self services - this is the core of the ServiceNow® Enterprise Service Management.
In various deployment scenarios, whether in IT or customer service, whether in the legal department, HR or crisis management - the platform offers functionalities that connect people, functions and systems, accelerate innovation, increase agility and boost productivity.
The modular structure and the platform from the cloud make flexible adaptation to the needs of the respective organization possible.
We can support you with Managed Services in different ways - based a) on the ServiceNow® modules ITSM, ITBM and CSM and b) on functionality and maturity.
ITSM helps you provide quality IT services and support to your employees so that the IT team adequately supports the business users.
ITBM enables business agility by tracking investments, projects, portfolios and resources across the organization. This ensures close alignment with business objectives and maximizes benefits.
Customer Service Management (CSM) helps you resolve customer inquiries by clearly structuring contact channels and better integrating the customer service team into the overall organization.
On a strategic level, we support and advise you on possible measures for setting up or expanding your ServiceNow® platform and its interlinking with various specialist departments.
You will receive a concrete roadmap for the step-by-step transformation of your ESM organization, which is designed to deliver measurable benefits.
Our experts analyze your service processes with you using a method and identify bottlenecks, limitations and non-value-adding activities.
On this basis, we optimize in a targeted manner, streamline and accelerate the relevant processes and identify additional potential for digitalization and automation.
The flexible tailoring to the needs of your organization without long-term contractual commitment provides security on the first steps with the service management platform.
As an accredited training house, we train your employees in the use of ServiceNow® as well as common methods and standards in IT service management and project management.
Whether practical workshops, classroom training or digital learning formats - we provide targeted training right up to certification.
ServiceNow® and the iTSM Group - a forward-looking partnership
As an Elite Partner of ServiceNow®, the iTSM Group with its subsidiaries in Germany, Austria, Switzerland, the Netherlands, Romania, UK and Italy is the first choice when it comes to consulting, implementation and operation of solutions based on ServiceNow®.
We support our customers with a holistic approach and according to individual needs - from strategic orientation, implementation and competence transfer to the ongoing operation of the platform.
The concentrated knowhow of our specialized and certified solution architects, consultants and accredited trainers enables companies to optimize the performance of their project landscape and thus sustainably improve the operational value creation and innovative strength of their company.
With our ServiceNow® First Touch training, you will get to know ServiceNow® ITSM using a practical example and learn how you can organize your IT service management and its processes with ServiceNow® and implement them in accordance with ITIL®.
The focus of the course is on the practical implementation of a story under the guidance of our trainers, who have extensive ITIL® experience and know ServiceNow® inside out. This makes you the right person to map even complex processes in ServiceNow®.
With our solution and process expertise, we are the ideal partner to support non-governmental organisations (NGOs) and social institutions in their digital transformation.
With a constant eye on legal framework conditions, data sovereignty and security as well as decision-making processes, we ensure customised solutions with real added value.