With our services in the area of IT Business Management (ITBM), we support our customers in better aligning their project management with the corporate strategy and in making project work more efficient overall - regardless of whether it is carried out according to classic or agile approaches.
The highly dynamic nature of everyday project work - driven by technological and process changes - makes it difficult to select and keep track of a large number of projects and demands. This calls for transparent criteria on the basis of which decisions on budgets and resources can be made.
With a holistic and transparent IT business management, companies are able to better structure their business requirements (demands) and thus increasingly trim the resulting projects to their business value.
The iTSM Group ensures this optimization on a technological as well as organizational level: We analyze and optimize existing project and portfolio management processes, support the alignment to PRINCE2®, PRINCE2 Agile®, Scrum and carry out the setup and operation of a IT business management software solution based on ServiceNow® Project Portfolio Management.
Value proposition analyses of projects, programs and portfolios allow prioritization of actions to ensure that budgets and resources are invested in the right initiatives.
Faster feedback on business requirements based on current figures, data and facts improves the perception of the service organization.
A comprehensive overview of the availability of resources and their utilization guarantees the targeted deployment in the required projects.
The standardization of a uniform demand process enables easier and more informed decision-making processes.
The project portfolio management within ServiceNow® IT Business Management (ITBM) offers maximum transparency from idea to execution.
From projects with only a few or small tasks to large project portfolios with complex activities and dependencies: You can track planned and unplanned work in one place, allowing you to better control the use of resources.
Demand management is also simplified: strategic business inquiries are centralized, allowing consolidated decision-making processes for new product and service investments. This allows you to generate and develop new ideas for business initiatives, so you can improve and expand your business.
Even agile projects can be easily managed and services can be provided.
We offer you various services to build and optimize the Project Portfolio Management of your organization:
As an implementation partner for our customers, we handle the technical integration of the ServiceNow® ITBM platform using our proven iTSM process model.
Our specialists for Project Portfolio Management support you in setting up and improving your processes and methods e.g. according to PRINCE2®, PRINCE2 Agile® and Scrum over the entire project management lifecycle.
In our trainings, workshops and courses for project management we educate you and your colleagues on software and frameworks in classical or agile project management and certify according to official standards.
Our certified and experienced project managers and PMO specialists support and relieve you in your operative project operations in the roles required in each case.
ServiceNow® as a Service is the ServiceNow® Managed Services solution for smaller organisations such as SMEs that want to get started quickly with the digital transformation of their services and processes. We take care of the set-up and configuration of the ServiceNow® environment, map your processes there and enable tailoring to individual needs without long-term contractual commitments.
At the beginning of the project, the foundations for successful implementation are laid. The aim is to define a common understanding of the project goals.
This phase serves to analyse the content and to describe all requirements in detail. This is where the solution design and development specifications arise.
Here the high-quality functions are created and tested together with the customers. The implementation follows an agile approach as far as possible.
A structured review is carried out to ensure that the project is completed in the best possible way. A "Lessons Learned" of the project and the handover into operation are the main focus here.
Our experienced team has the know-how and manpower required to provide you with targeted support - regardless of the tools or technologies used
As an established provider of training in the IT sector, we also ensure the training and further education of your employees with regard to processes and tools
Our experts and consultants are certified according to a number of standards such as DevOps, CCNA and ITIL®.
ServiceNow® and the iTSM Group - forward-looking partnership
As an Elite Partner of ServiceNow® the iTSM Group with its subsidiaries in Germany, Austria, Switzerland and the Netherlands is the first choice for consulting, implementation and operation of solutions based on ServiceNow.
We support our customers with a holistic approach and according to individual needs - from strategic orientation, implementation and competence transfer to the continuous operation of the platform.
The concentrated know-how of our specialized and certified Solution Architects, consultants and accredited trainers enables companies to optimize their project landscape in terms of performance and thus to sustainably improve the operational added value and innovative strength of their company.
Product Domain Lead Demand & PPM