With our services in the area of Agile & IT Service Management we support our customers in the optimal alignment of the structural and process organization and digitize and automate common tasks in service management - according to classic, agile or hybrid methods.

Make your business more responsive and flexible with agile approaches, create more business value for you and your customers and win with a faster time to market.

With our experience in integrated ITSM and DevOps environments, Scrum/Kanban and strategic focus on scaling agile, iTSM Group is the ideal partner for agile practices and organisational transformation. 

With our services in the area of Customer Service Management (CSM), we help service organisations to work in a customer-centric and efficient way.

With "AI"-based self-services, you enable your customers to interact mobile, efficiently and 24/7, while your service agents have all customer-relevant information available centrally - in every process step, across departments and up-to-date at all times.

With our services in the area of Governance, Risk and Compliance, we help our customers to meet the constantly growing compliance requirements from information security, data protection and risk management with suitable concepts, processes, services and technical solutions. 

In this way, we put our customers in a position to sustainably anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.

In an increasingly data-driven world, the classic methods and tools for handling IT operations are no longer sustainable.

With our IT Operations Management services, we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.

With our services in the area of Project Portfolio Management (PPM), we support our customers in better aligning their project management with the corporate strategy and in making project work more efficient overall - regardless of whether it is carried out according to classic or agile approaches. 

With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms. 

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

With our services in Business Process Management, we support you in setting up, optimising and digitising the processes of your organisation, train and coach your employees for process-oriented thinking and automate individual process steps or entire workflows on the basis of various solutions.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

With the iRESC application, we offer crisis teams and emergency managers a tool to overview and solve risks and problems in extraordinary situations.

Our workflow application simplifies the reporting of events and provides your staff with action plans for crisis management: easy to handle and automated in its control.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

With Service Management as a Service (SMaaS) we take care of the daily tasks in the operative IT service management of our customers.

This way we make your internal staff available to work on important projects and urgent changes, while you can rely on a reliable service management basis.

IT Infrastructure Library (ITIL®) is a globally recognised framework for implementing IT-Service Management.

In our ITIL® training courses for v3 and ITIL® 4 you will learn the processes, organisational structure and tools necessary for operating an IT infrastructure and can become officially certified according to the globally valid standard.

PRINCE2® (Projects in Controlled Environments) is a process-oriented method for project management that is based on best practices.

In our PRINCE2® training courses, you and your colleagues learn the framework for successful projects and concrete recommendations for action for each project phase. In addition, you can also take an exam and receive your PeopleCert® certificate of the international standard right away. 

ServiceNow® is a provider of cloud-based software-as-a-service (SaaS) for enterprise service management.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimize your work processes in ServiceNow®. As an authorized training partner of ServiceNow®, we also offer you the official certification.

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

Agile transformation

Make your business more responsive and flexible with agile approaches, create more business value for you and your customers and win with a faster time to market.

With our experience in integrated ITSM and DevOps environments, Scrum/Kanban and strategic focus on scaling agile, iTSM Group is the ideal partner for agile practices and organisational transformation. 

Mastering a disruptive market environment through agile transformation

With digitalisation rapidly evolving, most companies find themselves in a confusing and fast-moving market environment. Areas of corporate value streams and market dominance long thought to be "safe" are being challenged by companies that come to the market with a fresh outlook and are characterised by little bureaucracy, an innovative spirit, an uncompromising customer focus and a distinct ability to adapt. This makes the ability to recognise changing customer needs and market situations and to react flexibly to them a profit and survival factor.

The necessary transformation to an agile organisation should not be driven by IT or implemented by individual departments alone. The agile transformation always touches the core business and thus affects the entire organisation. From the strategic to the operational business units, value creation should be the defining element.

To shape this change, the iTSM Group is the ideal companion: with our expertise in agile transformations of companies and organisations from a wide range of sectors, we support you at all levels to master the change holistically.

Adapted to your organisational needs, we validate and develop your value streams with you and support you methodically in the further definition of your products - for example in design thinking workshops. We discuss with you necessary and sensible organisational changes as well as conducive framework conditions and prerequisites for an agile transformation. In doing so, we draw on a broad set of tools, such as Objectives & Key Results (OKR) for the alignment of teams, seminars, trainings and workshops for employees with a view to agile frameworks and organisational models such as Scrum, Kanban and Scaling Agile, for example SAFe®.

Targeted improvements through agile transformation


The business-related value streams become transparent in their entirety and more comprehensible in their characteristics and effects. Creation processes are compared and brought into congruence.


Continuous identification of improvement potentials, target-oriented prioritisation as well as an immediate understanding of their contribution to the strategic direction.

Starting point

Incremental product creation, transparent end-to-end implementation of agile scaled processes and their ongoing adaptation are the starting points for optimising the fields of action.

We can support you in these areas

Agile IT Service Management

In Agile IT Service Management, we support you in the optimal alignment of your organisational structure and processes and digitise and automate common tasks in service management - using agile or hybrid methods.

To Agile IT Service Management

Agile Demand Management

Better aligning requirements and strategic initiatives with the corporate strategy and integrating them into operational work, thus making project work more efficient overall: This is what Demand, Project & Portfolio Management is all about for us.

To Demand, Project & Portfolio Management



Through our experienced and DevOps-certified specialists, we offer a specific and proven method to dovetail development and operations teams across the entire lifecycle of a software product and to align processes accordingly.

Scaling Agile

Our SAFe® Programme Consultants (SPC) are certified to implement SAFe® or similar scaled agile methods according to your company's specifics and bring experience and knowledge in the value streams of many industries. We also offer expertise in integrating ITSM or DevOps processes.

To Scaling Agile

Trainings for Agile Methods

In our training courses, experienced trainers educate you and your colleagues on agile methods in IT service management and project management and certify you according to official standards - online or on-site in our training centres or in your organisation.



The iTSM Group as your partner for the agile transformation of your organization


Our experienced team has the know-how and manpower required to provide you with targeted support - regardless of the tools or technologies used.


As an established provider of training in the IT sector, we also ensure the training and further education of your employees with regard to processes and tools.


Our experts and consultants are certified according to a number of standards such as DevOps, Scrum, SAFe® and ITIL®.


The iTSM Group as SAI Partner

Certified Scaled Agile Expertise

As a Bronze Partner of SAI - the Scaled Agile Institute - iTSM Group is the ideal companion for the agile transformation of organizations with different backgrounds and sizes. Our SAFe® Program Consultants (SPCs) are not only highly trained in the content, but also experienced in dealing with the individual steps and procedures for implementing the agile transformation.

Your contact person

Christian Rauch

VP Transformation Consulting Services

How can we support you?

The iTSM Group in europe

iTSM Group Headquarters

ITSM Consulting GmbH
Uwe-Zeidler-Ring 12
55294 Bodenheim


Telefon: +49 6135 9334 0
E-Mail: info@itsmgroup.com

iTSM Group Great Britain

Trusted Quality UK Ltd.
1 Bartholomew Lane,
London, EC2N 2 AX


iTSM Group Netherlands

Trusted Quality NL B.V.
Hutteweg 24
7071 BV Ulft


Telefon: +49 6135 9334 0
E-Mail: info@itsmgroup.com

iTSM Group Austria

Softpoint Trusted Quality GmbH
Linzer Straße 16e
4221 Steyregg/Linz 


Telefon: +43 732 794479 0
E-Mail: kontakt@softpoint.at

iTSM Group Switzerland

Trusted Quality Switzerland GmbH 
Schwyzerstrasse 2a
CH–6422 Steinen


Telefon: +41 44 567 61 00
E-Mail: info@trusted-quality.ch

iTSM Group Romania

iTSM Trusted Quality S.R.L.
2 Mexic, Bl. 1, Ap. 17, sec. 1,
Bukarest, RO-011756


Telefon: +40 (744) 180499
E-Mail: office@trusted-quality.ro

iTSM Group Italy

Trusted Quality Italy S.r.l.
Via Leonardo Da Vinci 12
39100 Bolzano BZ