Make your business more responsive and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

Agile Service Management Scaling Agile

The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.

Consulting for Digitalisation
Identity & Access Management

Aligning processes more closely with business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our services relating to processes.

Business Process Management Digitalisation of business processes Process consulting

We provide you with extensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.

Agile & IT Service Management Customer Service Management Enterprise Service Management HR Management Software Service Management as a Service Service management trainings



The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries. 

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services. 

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

Trainings for the IT Infrastructure Library (ITIL® 4) - the globally recognized best practice model for implementing IT service management.

ITIL® 4 Foundation ITIL® 4 Foundation Plus

Training for the process-oriented method for project management, which is based on best practices.

PRINCE2® Foundation Online

Trainings on a variety of aspects of the cloud-based Now platform of ServiceNow®.

Operation of ServiceNow Customer Service Management Introduction Handling Scoped Applications Java-Script Coding in ServiceNow ServiceNow Asset vs. CI ServiceNow HR Workshop ServiceNow Best Practice Service Portal ServiceNow Reporting

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

Apollo 13 Simulation Challenge of Egypt™ Grab@Pizza-Simulation ITSM around the World MarsLander® – an ITIL® 4 Simulation The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

ITIL® 4 Foundation Online PRINCE2® Foundation Online

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.


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Tips for the use and handling of ServiceNow®. Learn more about detailed questions regarding the use and optimization of the ServiceNow® service portal in short videos.



Scrumban – The best of Scrum and Kanban

Scrumban, originally developed by Corey Ladas in 2003, is a combination of Scrum and Kanban, combining the structured process model of Scrum with the flow-based view of Kanban to create an adaptable process for agile teams. The idea behind Scrumban is to create an agile methodology that offers greater flexibility than Scrum, while providing greater predictability and planning certainty than Kanban.

Scrum and Kanban in comparison

Scrum and Kanban are both agile methods for increasing the efficiency of processes in product development and have their origins in software development. Scrum is based on flexible planning, a clear distribution of roles and an iterative way of working. Kanban, on the other hand, is an approach to process optimization and workflow management that focuses on visualizing work processes, reducing waste and bottlenecks, and limiting work in progress (WIP).

Advantages of Scrumban

Scrumban enables teams to react quickly and flexibly to changes in the project by combining the approach from Scrum and the clarity from Kanban, and to adapt accordingly. For example, the team can quickly incorporate new tasks from the Kanban backlog into the work process or adjust WIP limits to avoid bottlenecks and maintain high productivity. 

Continuous Improvement is another benefit of Scrumban, based on the Lean principle of "Kaizen" and the use of a Kanban board. "Kaizen" is a continuous improvement process that aims to constantly optimize the quality and efficiency of the work process.

Increased efficiency is also a significant advantage of Scrumban, which is achieved by applying the pull principle and other methods. In practice, this means that a work step or task is not started until the previous work step is completed and there is a "request" for the next task. Scrumban also provides waste reduction through methods such as value stream mapping and standardization. Last, Scrumban enables better planning and forecasting using planning elements from Scrum and Kanban, as well as through the use of metrics and key performance indicators.

Scrumban Best Practices

To realize the full potential of Scrumban, organizations should adopt some best practices. An important starting point here is the visualization of the work process and the recording of tasks in a Kanban board. In addition, WIP limits are essential to avoid overloading the team. Regular reviews and retrospectives help to evaluate and optimize the team's work and monitor compliance with WIP limits to avoid overloading the team. Collaboration and communication within the team and with other teams should also be encouraged to ensure effective and efficient collaboration.

There are also some other methods and practices that can be used in Scrumban teams to improve the agility and effectiveness of the team. For example, the use of user stories can help the team better consider the user perspective during production.

In software development, the use of pair programming, where two developers work together on code, can help improve the quality of the code and foster team collaboration. In addition, using Continuous Integration and Continuous Deployment can help speed up the deployment of code changes and ensure that all changes are thoroughly tested before they go into production.

News about iTSM Group

New impulses for service management

Guides, webinars and tutorials in the iTSM knowledge area.


iTSM Knowledge

How can we support you?

The iTSM Group in Europe

iTSM Group Headquarters

ITSM Consulting GmbH
Uwe-Zeidler-Ring 12
55294 Bodenheim


Telefon: +49 6135 9334 0

iTSM Group Great Britain

Trusted Quality UK Ltd.
1 Bartholomew Lane,
London, EC2N 2 AX

iTSM Group Netherlands

Trusted Quality NL B.V.
Hutteweg 24
7071 BV Ulft


Telefon: +49 6135 9334 0

iTSM Group Austria

Softpoint Trusted Quality GmbH
Linzer Straße 16e
4221 Steyregg/Linz 


Telefon: +43 732 794479 0

iTSM Group Switzerland

Trusted Quality Switzerland GmbH 
Schwyzerstrasse 2a
CH–6422 Steinen


Tel.: +41 79 712 56 76 

iTSM Group Romania

iTSM Trusted Quality S.R.L.
2 Mexic, Bl. 1, Ap. 17, sec. 1,
Bukarest, RO-011756


Telefon: +40 (744) 180499

iTSM Group Italy

Trusted Quality Italy S.r.l.
Via Leonardo Da Vinci 12
39100 Bolzano BZ