With our services in the area of Agile & IT Service Management we support our customers in the optimal alignment of the structural and process organization and digitize and automate common tasks in service management - according to classic, agile or hybrid methods.

Make your business more responsive and flexible with agile approaches, create more business value for you and your customers and win with a faster time to market.

With our experience in integrated ITSM and DevOps environments, Scrum/Kanban and strategic focus on scaling agile, iTSM Group is the ideal partner for agile practices and organisational transformation. 

With our services in the area of Customer Service Management (CSM), we help service organisations to work in a customer-centric and efficient way.

With "AI"-based self-services, you enable your customers to interact mobile, efficiently and 24/7, while your service agents have all customer-relevant information available centrally - in every process step, across departments and up-to-date at all times.

With our services in the area of Governance, Risk and Compliance, we help our customers to meet the constantly growing compliance requirements from information security, data protection and risk management with suitable concepts, processes, services and technical solutions. 

In this way, we put our customers in a position to sustainably anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.

In an increasingly data-driven world, the classic methods and tools for handling IT operations are no longer sustainable.

With our IT Operations Management services, we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.

With our services for Legal Operations Management, we support corporate legal departments in unleashing the power of automation for legal workflows and mastering the digitalisation of corresponding legal operations - from strategic consulting to implementation and operation.

In our joint venture smartvokat Trusted Quality, we bundle legal management and technical expertise for this purpose.

With our services in the area of Project Portfolio Management (PPM), we support our customers in better aligning their project management with the corporate strategy and in making project work more efficient overall - regardless of whether it is carried out according to classic or agile approaches. 

With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms. 

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

With our services in Business Process Management, we support you in setting up, optimising and digitising the processes of your organisation, train and coach your employees for process-oriented thinking and automate individual process steps or entire workflows on the basis of various solutions.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

With the iRESC application, we offer crisis teams and emergency managers a tool to overview and solve risks and problems in extraordinary situations.

Our workflow application simplifies the reporting of events and provides your staff with action plans for crisis management: easy to handle and automated in its control.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

With Service Management as a Service (SMaaS) we take care of the daily tasks in the operative IT service management of our customers.

This way we make your internal staff available to work on important projects and urgent changes, while you can rely on a reliable service management basis.

IT Infrastructure Library (ITIL®) is a globally recognised framework for implementing IT-Service Management.

In our ITIL® training courses for v3 and ITIL® 4 you will learn the processes, organisational structure and tools necessary for operating an IT infrastructure and can become officially certified according to the globally valid standard.

PRINCE2® (Projects in Controlled Environments) is a process-oriented method for project management that is based on best practices.

In our PRINCE2® training courses, you and your colleagues learn the framework for successful projects and concrete recommendations for action for each project phase. In addition, you can also take an exam and receive your PeopleCert® certificate of the international standard right away. 

ServiceNow® is a provider of cloud-based software-as-a-service (SaaS) for enterprise service management.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimize your work processes in ServiceNow®. As an authorized training partner of ServiceNow®, we also offer you the official certification.

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

Project Portfolio Management (PPM)

With our services in the area of Project Portfolio Management (PPM), we support our customers in better aligning their project management with the corporate strategy and in making project work more efficient overall - regardless of whether it is carried out according to classic or agile approaches. 

 

From multi-project management to a transparent project portfolio

The highly dynamic nature of everyday project work - driven by technological and process changes - makes it difficult to select and keep track of a large number of projects and demands. This calls for transparent criteria on the basis of which decisions on budgets and resources can be made.

With a holistic and transparent project portfolio management, companies are able to better structure their business requirements (demands) and thus increasingly trim the resulting projects to their business value.

The iTSM Group ensures this optimization on a technological as well as organizational level: We analyze and optimize existing project and portfolio management processes, support the alignment to PRINCE2®, PRINCE2 Agile®, Scrum and carry out the setup and operation of a project portfolio management software solution based on ServiceNow® Project Portfolio Management.

The advantages of a holistic project portfolio management

Ensuring business value

Value proposition analyses of projects, programs and portfolios allow prioritization of actions to ensure that budgets and resources are invested in the right initiatives.

Increase customer satisfaction

Faster feedback on business requirements based on current figures, data and facts improves the perception of the service organization.

Improve use of resources

A comprehensive overview of the availability of resources and their utilization guarantees the targeted deployment in the required projects.

Structure Demands

The standardization of a uniform demand process enables easier and more informed decision-making processes.

The PPM services of the iTSM Group

We offer you various services to build and optimize the Project Portfolio Management of your organization:

Process consulting for PPM

Our specialists for Project Portfolio Management support you in setting up and improving your processes and methods e.g. according to PRINCE2®, PRINCE2 Agile® and Scrum over the entire project management lifecycle.

Trainings for project management

In our trainings, workshops and courses for project management we educate you and your colleagues on software and frameworks in classical or agile project management and certify according to official standards.

Support for project management and PMO

Our certified and experienced project managers and PMO specialists support and relieve you in your operative project operations in the roles required in each case.

 

The solution: PPM with ServiceNow®

The project portfolio management within ServiceNow® IT Business Management (ITBM) offers maximum transparency from idea to execution.

From projects with only a few or small tasks to large project portfolios with complex activities and dependencies - whether agile or classic: you can track planned and unplanned work in one place and thus better control the use of resources.

Centralising strategic business requests also simplifies demand management and allows consolidated decision-making processes for new product and service investments.

As an elite implementation partner for ServiceNow®, we take care of the technical integration of the ServiceNow® ITBM platform.

Webinar for ServiceNow® ITBM

Make the utilisation of your team resources more effective with ServiceNow® ITBM

This webinar will present aspects of implementing an integrated resource management process using the ServiceNow® platform, enabling you to efficiently and effectively schedule your teams. We will show integration with other management processes such as demand, project and portfolio managementand provide hands-on demonstrations of how typical use cases are supported through the use of ServiceNow® PPM. 

Request a webinar recording

The strengths of Project Portfolio Management with ServiceNow®

The iTSM Group as your partner for PPM, Project management und ServiceNow® - everything from one source

Know-How

Our experienced team has the know-how and manpower required to provide you with targeted support - regardless of the tools or technologies used

Trainings

As an established provider of training in the IT sector, we also ensure the training and further education of your employees with regard to processes and tools

Certified

Our experts and consultants are certified according to a number of standards such as DevOps, CCNA and ITIL®.

ServiceNow®
as a Service

ServiceNow® as a Service is the ServiceNow® Managed Services Solution for small and medium-sized organisations such as SMEs or NGOs that want to get started quickly with the digital transformation of their services and processes. We take care of the set-up and configuration of the ServiceNow® environment, map your processes there and enable the tailoring to individual needs without long-term contractual commitment.

 

To ServiceNow® as a Service

Your contact person:

Arne Fischer

Product Domain Lead Demand & PPM

How can we support you?

The iTSM Group in europe

iTSM Group Headquarters

ITSM Consulting GmbH
Uwe-Zeidler-Ring 12
55294 Bodenheim

 

Telefon: +49 6135 9334 0
E-Mail: info@itsmgroup.com

iTSM Group Austria

Softpoint Trusted Quality GmbH
Linzer Straße 16e
4221 Steyregg/Linz 

 

Telefon: +43 732 794479 0
E-Mail: kontakt@softpoint.at

iTSM Group Switzerland

Trusted Quality Switzerland GmbH 
Schwyzerstrasse 2a
CH–6422 Steinen

 

Telefon: +41 44 567 61 00
E-Mail: info@trusted-quality.ch

iTSM Group Netherlands

Trusted Quality NL B.V.
Hutteweg 24
7071 BV Ulft

 

Telefon: +49 6135 9334 0
E-Mail: info@itsmgroup.com

iTSM Group Romania

iTSM Trusted Quality S.R.L.
2 Mexic, Bl. 1, Ap. 17, sec. 1,
Bukarest, RO-011756

 

Telefon: +40 (744) 180499
E-Mail: office@trusted-quality.ro