Make your business more responsive and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

Agile Service Management Scaling Agile

The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.

Consulting for Digitalisation
Identity & Access Management

Aligning processes more closely with business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our services relating to processes.

Business Process Management Digitalisation of business processes Process consulting

We provide you with extensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.

Agile & IT Service Management Customer Service Management Enterprise Service Management HR Management Software Service Management as a Service Service management trainings



The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries. 

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services. 

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

Trainings for the IT Infrastructure Library (ITIL® 4) - the globally recognized best practice model for implementing IT service management.

ITIL® 4 Foundation ITIL® 4 Foundation Plus

Training for the process-oriented method for project management, which is based on best practices.

PRINCE2® Foundation Online

Trainings on a variety of aspects of the cloud-based Now platform of ServiceNow®.

Operation of ServiceNow Customer Service Management Introduction Handling Scoped Applications Java-Script Coding in ServiceNow ServiceNow Asset vs. CI ServiceNow HR Workshop ServiceNow Best Practice Service Portal ServiceNow Reporting

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

Apollo 13 Simulation Challenge of Egypt™ Grab@Pizza-Simulation ITSM around the World MarsLander® – an ITIL® 4 Simulation The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

ITIL® 4 Foundation Online PRINCE2® Foundation Online

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.


Read more

Tips for the use and handling of ServiceNow®. Learn more about detailed questions regarding the use and optimization of the ServiceNow® service portal in short videos.

Join us to experience the future of digital transformation against the sparkling backdrop of Las Vegas at the leading event for ServiceNow® enthusiasts and innovators. 

Project Portfolio Management (PPM)

With our services in the area of Project Portfolio Management (PPM), we support our customers in better aligning their project management with the corporate strategy and in making project work more efficient overall - regardless of whether it is carried out according to classic or agile approaches. 


From multi-project management to a transparent project portfolio

The highly dynamic nature of everyday project work - driven by technological and process changes - makes it difficult to select and keep track of a large number of projects and demands. This calls for transparent criteria on the basis of which decisions on budgets and resources can be made.

With a holistic and transparent project portfolio management, companies are able to better structure their business requirements (demands) and thus increasingly trim the resulting projects to their business value.

The iTSM Group ensures this optimization on a technological as well as organizational level: We analyze and optimize existing project and portfolio management processes, support the alignment to PRINCE2®, PRINCE2 Agile®, Scrum and carry out the setup and operation of a project portfolio management software solution based on ServiceNow® Project Portfolio Management.

The advantages of a holistic project portfolio management

Ensuring business value

Value proposition analyses of projects, programs and portfolios allow prioritization of actions to ensure that budgets and resources are invested in the right initiatives.

Increase customer satisfaction

Faster feedback on business requirements based on current figures, data and facts improves the perception of the service organization.

Improve use of resources

A comprehensive overview of the availability of resources and their utilization guarantees the targeted deployment in the required projects.

Structure Demands

The standardization of a uniform demand process enables easier and more informed decision-making processes.

The PPM services of the iTSM Group

We offer you various services to build and optimize the Project Portfolio Management of your organization:

Optimising Idea & Demand Management

We support you in setting up the end-to-end process "Demand2Project'" and optimise Idea & Innovation and Demand Management of your organisation.

Process consulting for PPM

Our specialists for Project Portfolio Management support you in setting up and improving your processes and methods e.g. according to PRINCE2®, PRINCE2 Agile® and Scrum over the entire project management lifecycle.

Trainings for project management

In our trainings, workshops and courses for project management we educate you and your colleagues on software and frameworks in classical or agile project management and certify according to official standards.

Support for project management and PMO

Our certified and experienced project managers and PMO specialists support and relieve you in your operative project operations in the roles required in each case.


The solution: PPM with ServiceNow®

The project portfolio management within ServiceNow® IT Business Management (ITBM) offers maximum transparency from idea to execution.

From projects with only a few or small tasks to large project portfolios with complex activities and dependencies - whether agile or classic: you can track planned and unplanned work in one place and thus better control the use of resources.

Centralising strategic business requests also simplifies demand management and allows consolidated decision-making processes for new product and service investments.

As an elite implementation partner for ServiceNow®, we take care of the technical integration of the ServiceNow® ITBM platform.

Webinar for ServiceNow® ITBM

Increase your resource utilization with ServiceNow® ITBM

This webinar will present aspects of implementing an integrated resource management process using the ServiceNow® platform, enabling you to efficiently and effectively schedule your teams. We will show integration with other management processes such as demand, project and portfolio management and provide hands-on demonstrations of how typical use cases are supported through the use of ServiceNow® PPM. 

Get the webinar recording

The strengths of Project Portfolio Management with ServiceNow®

The iTSM Group as your partner for PPM, Project management und ServiceNow® - everything from one source


Our experienced team has the know-how and manpower required to provide you with targeted support - regardless of the tools or technologies used


As an established provider of training in the IT sector, we also ensure the training and further education of your employees with regard to processes and tools


Our experts and consultants are certified according to a number of standards such as DevOps, CCNA and ITIL®.

as a Service

ServiceNow® as a Service is the ServiceNow® Managed Services Solution for small and medium-sized organisations such as SMEs or NGOs that want to get started quickly with the digital transformation of their services and processes. We take care of the set-up and configuration of the ServiceNow® environment, map your processes there and enable the tailoring to individual needs without long-term contractual commitment.


To ServiceNow® as a Service
Weißes ServiceNow® Elite Partner Badge für die iTSM Group

Your contact person:

Arne Fischer

Product Domain Lead Demand & PPM

How can we support you?

The iTSM Group in Europe

iTSM Group Headquarters

ITSM Consulting GmbH
Uwe-Zeidler-Ring 12
55294 Bodenheim


Telefon: +49 6135 9334 0

iTSM Group Great Britain

Trusted Quality UK Ltd.
1 Bartholomew Lane,
London, EC2N 2 AX

iTSM Group Netherlands

Trusted Quality NL B.V.
Hutteweg 24
7071 BV Ulft


Telefon: +49 6135 9334 0

iTSM Group Austria

Softpoint Trusted Quality GmbH
Linzer Straße 16e
4221 Steyregg/Linz 


Telefon: +43 732 794479 0

iTSM Group Switzerland

Trusted Quality Switzerland GmbH 
Schwyzerstrasse 2a
CH–6422 Steinen


Tel.: +41 79 712 56 76 

iTSM Group Romania

iTSM Trusted Quality S.R.L.
2 Mexic, Bl. 1, Ap. 17, sec. 1,
Bukarest, RO-011756


Telefon: +40 (744) 180499

iTSM Group Italy

Trusted Quality Italy S.r.l.
Via Leonardo Da Vinci 12
39100 Bolzano BZ