Make your business more responsive and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

Agile Service Management Scaling Agile

The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.

Consulting for Digitalisation
Identity & Access Management

Aligning processes more closely with business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our services relating to processes.

Business Process Management Digitalisation of business processes Process consulting

We provide you with extensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.

Agile & IT Service Management Customer Service Management Enterprise Service Management HR Management Software Service Management as a Service Service management trainings



The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries. 

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services. 

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

Trainings for the IT Infrastructure Library (ITIL® 4) - the globally recognized best practice model for implementing IT service management.

ITIL® 4 Foundation ITIL® 4 Foundation Plus

Training for the process-oriented method for project management, which is based on best practices.

PRINCE2® Foundation Online

Trainings on a variety of aspects of the cloud-based Now platform of ServiceNow®.

Operation of ServiceNow Customer Service Management Introduction Handling Scoped Applications Java-Script Coding in ServiceNow ServiceNow Asset vs. CI ServiceNow HR Workshop ServiceNow Best Practice Service Portal ServiceNow Reporting

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

Apollo 13 Simulation Challenge of Egypt™ Grab@Pizza-Simulation ITSM around the World MarsLander® – an ITIL® 4 Simulation The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

ITIL® 4 Foundation Online PRINCE2® Foundation Online

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.


Read more

Tips for the use and handling of ServiceNow®. Learn more about detailed questions regarding the use and optimization of the ServiceNow® service portal in short videos.

Join us to experience the future of digital transformation against the sparkling backdrop of Las Vegas at the leading event for ServiceNow® enthusiasts and innovators. 

Software for crisis management

With the iRESC application, we offer a tool to overview risks and problems and track their resolution to crisis management teams and emergency managers of enterprises and companies. 

Our workflow application simplifies the reporting of events and provides your employees with action plans for crisis management: easy to handle and automated in the control.

Emergency and crisis management via Software as a Service

Times of crisis demand a lot - particularly from small and medium-sized companies: Organizational crisis and risk management is often hardly available, the crisis team does not have all the information and there are no emergency plans.

Against the background of the current "corona crisis", we as iTSM Group have also been looking for a tool for our crisis management team to consolidate the incoming information and to organize processes in emergency management. The inadequacies of many of the solutions offered finally led us to build a solution ourselves.

So we developed iRESC, a software-as-a-service application based on ServiceNow. It is designed to help companies recognize the effects of a crisis, react quickly with appropriate measures and track them. It is applicable to the current crisis as well as transferable to many different application scenarios and benefits from our experience in building crisis workflows for large companies.

The all-in-one solution for emergency managers

With iRESC, crisis teams maintain a better overview. The entire chain of crisis management can be mapped in iRESC: from the recording of events, the derivation of tasks and action plans to the communication and tracking of the initiated measures. 

Action plans can be predefined for specific cases. These lead to a reduction in error rates. A simple and easily accessible knowledge database simplifies access to relevant information and the Task Manager provides a quick overview of tasks and workload in all categories.

iRESC as digital center of your crisis management

  • A portal enables your employees to record problems and associated risks
  • The dashboard keeps your crisis team and other people involved informed in real time
  • Based on an emergency manual and predefined action plans, measures are derived and assigned to the responsible persons
  • The current status of these tasks is available to the crisis management team in the dashboard

The modules of iRESC


Control access for the management or the crisis team. Self-explanatory and easy to use to manage the crisis situation.



Reporting system for all business- or crisis-relevant influencing factors such as sick leave in the context of a COVID-19 illness

Knowledge Base

Freely accessible for all employees. Service as information platform during the crisis. Enables central access to verified and reliably published data on the national and regional situation.


iRESC using the example of a port authority

A port authority is often confronted with emergencies and must then move quickly from recording to deriving and implementing measures to ensure smooth operations in the port.

Here iRESC helps to react to the respective incidents with the right measures. If, for example, an accident involving dangerous goods occurs, the action plan stored for this specific case is triggered in accordance with the workflow stored in the application. 

The predefined tasks are thus automatically assigned to the responsible employees. The current processing status of the tasks is always visible to the crisis intervention team. 

Our services for iRESC and crisis management

Our crisis management and iRESC services can be flexibly adapted to your particular situation. Therefore we are able to offer you individual price models.


Tool Setup

We set up the application for you - including individual additional requirements that your company needs for successful crisis management.

Crisis management consulting

We advise you on the preparation of your action plans and emergency manuals with our workflow and crisis management expertise

Creation of API

We connect the application to the desired APIs - for example, used communication tools or external dashboards.

Application management

We take care of the infrastructure and the safe and reliable operation of your application.


ServiceNow® and the iTSM Group - a forward-looking partnership

As an Elite Partner of ServiceNow®, the iTSM Group with its subsidiaries in Germany, Austria, Switzerland, the Netherlands, Romania, UK and Italy is the first choice when it comes to consulting, implementation and operation of solutions based on ServiceNow®.

We support our customers with a holistic approach and according to individual needs - from strategic orientation, implementation and competence transfer to the ongoing operation of the platform.

The concentrated knowhow of our specialized and certified solution architects, consultants and accredited trainers enables companies to optimize the performance of their project landscape and thus sustainably improve the operational value creation and innovative strength of their company.

Our partnerships in crisis and emergency management


iTSM Group with MultiBel:
Bundled expertise for crisis and emergency management

MultiBel is a SaaS company and has been offering its customers an automatic alerting system for over 25 years, which alerts a group of people quickly, easily and reliably in the event of incidents, disasters, disturbances and crises. Another focus is on crisis communication; a common picture of the situation helps to master the crisis, limits consequential damage and ensures continuity.

To the company website



Iugitas makes companies or organisations fit and resilient, especially in emergency and crisis situations. The focus is on identifying risks and vulnerabilities to prevent emergency situations. You do not need paper tigers. Therefore, it is important to us that created documents are not only certifiable, but above all practically applicable.

Iugitas advises on the introduction and implementation of suitable precautionary measures. Through the practical experience of our team of experts and demanding training courses, we create everyday confidence in your actions.

To the Company Web Site

How can we support you?

The iTSM Group in Europe

iTSM Group Headquarters

ITSM Consulting GmbH
Uwe-Zeidler-Ring 12
55294 Bodenheim


Telefon: +49 6135 9334 0

iTSM Group Great Britain

Trusted Quality UK Ltd.
1 Bartholomew Lane,
London, EC2N 2 AX

iTSM Group Netherlands

Trusted Quality NL B.V.
Hutteweg 24
7071 BV Ulft


Telefon: +49 6135 9334 0

iTSM Group Austria

Softpoint Trusted Quality GmbH
Linzer Straße 16e
4221 Steyregg/Linz 


Telefon: +43 732 794479 0

iTSM Group Switzerland

Trusted Quality Switzerland GmbH 
Schwyzerstrasse 2a
CH–6422 Steinen


Tel.: +41 79 712 56 76 

iTSM Group Romania

iTSM Trusted Quality S.R.L.
2 Mexic, Bl. 1, Ap. 17, sec. 1,
Bukarest, RO-011756


Telefon: +40 (744) 180499

iTSM Group Italy

Trusted Quality Italy S.r.l.
Via Leonardo Da Vinci 12
39100 Bolzano BZ

Governance, Risk and Compliance

We help our customers to meet the constantly growing requirements for compliance, data protection and information security with appropriate concepts, processes, services and technical solutions.


To Governance, Risk and Compliance