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With our services in the area of Agile & IT Service Management we support our customers in the optimal alignment of the structural and process organization and digitize and automate common tasks in service management - according to classic, agile or hybrid methods.

With our Customer Service Management (CSM) services, we help service organizations to work in a customer-centric and efficient way.

With "AI"-based self-services, you enable your customers to interact mobile, efficiently and 24/7, while your service agents have all customer-relevant information available centrally - in every process step, across departments and up-to-date at all times.

With our services in the area of Governance, Risk and Compliance, we help our customers to meet the constantly growing compliance requirements from information security, data protection and risk management with suitable concepts, processes, services and technical solutions. 

In this way, we put our customers in a position to sustainably anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.

In an increasingly data-driven world, the classic methods and tools for handling IT operations are no longer sustainable.

With our IT Operations Management services, we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.

With our services for Legal Operations Management, we support corporate legal departments in unleashing the power of automation for legal workflows and mastering the digitalisation of corresponding legal operations - from strategic consulting to implementation and operation.

In our joint venture smartvokat Trusted Quality, we bundle legal management and technical expertise for this purpose.

With our services in the area of Project Portfolio Management (PPM), we support our customers in better aligning their project management with the corporate strategy and in making project work more efficient overall - regardless of whether it is carried out according to classic or agile approaches. 


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With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms. 

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

Our experienced employees will lead you, detached from rigid theory and individual frameworks, to a modern Enterprise Service Management.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

With Service Management as a Service (SMaaS) we take care of the daily tasks in the operative IT service management of our customers.

This way we make your internal staff available to work on important projects and urgent changes, while you can rely on a reliable service management basis.

With our experienced management consultants from the Future Service Enablement division, we develop our own answers to the Enterprise Service Management of the future and help our customers to profitably use the possibilities and advantages of digitization in their own business and service processes.


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PRINCE2® (Projects in Controlled Environments) is a process-oriented method for project management that is based on best practices.

In our PRINCE2® training courses, you and your colleagues learn the framework for successful projects and concrete recommendations for action for each project phase. In addition, you can also take an exam and receive your PeopleCert® certificate of the international standard right away. 

ServiceNow® is a provider of cloud-based software-as-a-service (SaaS) for enterprise service management.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimize your work processes in ServiceNow®. As an authorized training partner of ServiceNow®, we also offer you the official certification.

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

Software for crisis management

With the iRESC application, we offer a tool to overview risks and problems and track their resolution to crisis management teams and emergency managers of enterprises and companies. 

Our workflow application simplifies the reporting of events and provides your employees with action plans for crisis management: easy to handle and automated in the control.

Emergency and crisis management via Software as a Service

Times of crisis demand a lot - particularly from small and medium-sized companies: Organizational crisis and risk management is often hardly available, the crisis team does not have all the information and there are no emergency plans.

Against the background of the current "corona crisis", we as iTSM Group have also been looking for a tool for our crisis management team to consolidate the incoming information and to organize processes in emergency management. The inadequacies of many of the solutions offered finally led us to build a solution ourselves.

So we developed iRESC, a software-as-a-service application based on ServiceNow. It is designed to help companies recognize the effects of a crisis, react quickly with appropriate measures and track them. It is applicable to the current crisis as well as transferable to many different application scenarios and benefits from our experience in building crisis workflows for large companies.

The all-in-one solution for emergency managers

With iRESC, crisis teams maintain a better overview. The entire chain of crisis management can be mapped in iRESC: from the recording of events, the derivation of tasks and action plans to the communication and tracking of the initiated measures. 

Action plans can be predefined for specific cases. These lead to a reduction in error rates. A simple and easily accessible knowledge database simplifies access to relevant information and the Task Manager provides a quick overview of tasks and workload in all categories.

iRESC as digital center of your crisis management

  • A portal enables your employees to record problems and associated risks
  • The dashboard keeps your crisis team and other people involved informed in real time
  • Based on an emergency manual and predefined action plans, measures are derived and assigned to the responsible persons
  • The current status of these tasks is available to the crisis management team in the dashboard

The modules of iRESC


Control access for the management or the crisis team. Self-explanatory and easy to use to manage the crisis situation.



Reporting system for all business- or crisis-relevant influencing factors such as sick leave in the context of a COVID-19 illness

Knowledge Base

Freely accessible for all employees. Service as information platform during the crisis. Enables central access to verified and reliably published data on the national and regional situation.


iRESC using the example of a port authority

A port authority is often confronted with emergencies and must then move quickly from recording to deriving and implementing measures to ensure smooth operations in the port.

Here iRESC helps to react to the respective incidents with the right measures. If, for example, an accident involving dangerous goods occurs, the action plan stored for this specific case is triggered in accordance with the workflow stored in the application. 

The predefined tasks are thus automatically assigned to the responsible employees. The current processing status of the tasks is always visible to the crisis intervention team. 

Our services for iRESC and crisis management

Our crisis management and iRESC services can be flexibly adapted to your particular situation. Therefore we are able to offer you individual price models.


Tool Setup

We set up the application for you - including individual additional requirements that your company needs for successful crisis management.

Crisis management consulting

We advise you on the preparation of your action plans and emergency manuals with our workflow and crisis management expertise

Creation of API

We connect the application to the desired APIs - for example, used communication tools or external dashboards.

Application management

We take care of the infrastructure and the safe and reliable operation of your application.



ServiceNow® and the iTSM Group - forward-looking partnership

As an Elite Partner of ServiceNow® the iTSM Group with its subsidiaries in Germany, Austria, Switzerland and the Netherlands is the first choice for consulting, implementation and operation of solutions based on ServiceNow.

We support our customers with a holistic approach and according to individual needs - from strategic orientation, implementation and competence transfer to the continuous operation of the platform.

The concentrated know-how of our specialized and certified Solution Architects, consultants and accredited trainers enables companies to optimize their project landscape in terms of performance and thus to sustainably improve the operational added value and innovative strength of their company.

Your contact person

Claude Baumann

Head of Group Sales

How can we support you?

The iTSM Group in europe

iTSM Group Headquarters

ITSM Consulting GmbH
Uwe-Zeidler-Ring 12
55294 Bodenheim


Telefon: +49 6135 9334 0

iTSM Group Austria

Softpoint Trusted Quality GmbH
Linzer Straße 16e
4221 Steyregg/Linz 


Telefon: +43 732 794479 0

iTSM Group Switzerland

Trusted Quality Switzerland GmbH 
Schwyzerstrasse 2a
CH–6422 Steinen


Telefon: +41 44 567 61 00

iTSM Group Netherlands

Trusted Quality NL B.V.
Hutteweg 24
7071 BV Ulft


Telefon: +49 6135 9334 0

iTSM Group Romania

iTSM Trusted Quality S.R.L.
2 Mexic, Bl. 1, Ap. 17, sec. 1,
Bukarest, RO-011756


Telefon: +40 (744) 180499