With the iRESC application, we offer a tool to overview risks and problems and track their resolution to crisis management teams and emergency managers of enterprises and companies.
Our workflow application simplifies the reporting of events and provides your employees with action plans for crisis management: easy to handle and automated in the control.
Times of crisis demand a lot - particularly from small and medium-sized companies: Organizational crisis and risk management is often hardly available, the crisis team does not have all the information and there are no emergency plans.
Against the background of the current "corona crisis", we as iTSM Group have also been looking for a tool for our crisis management team to consolidate the incoming information and to organize processes in emergency management. The inadequacies of many of the solutions offered finally led us to build a solution ourselves.
So we developed iRESC, a software-as-a-service application based on ServiceNow. It is designed to help companies recognize the effects of a crisis, react quickly with appropriate measures and track them. It is applicable to the current crisis as well as transferable to many different application scenarios and benefits from our experience in building crisis workflows for large companies.
With iRESC, crisis teams maintain a better overview. The entire chain of crisis management can be mapped in iRESC: from the recording of events, the derivation of tasks and action plans to the communication and tracking of the initiated measures.
Action plans can be predefined for specific cases. These lead to a reduction in error rates. A simple and easily accessible knowledge database simplifies access to relevant information and the Task Manager provides a quick overview of tasks and workload in all categories.
Control access for the management or the crisis team. Self-explanatory and easy to use to manage the crisis situation.
Reporting system for all business- or crisis-relevant influencing factors such as sick leave in the context of a COVID-19 illness
Freely accessible for all employees. Service as information platform during the crisis. Enables central access to verified and reliably published data on the national and regional situation.
A port authority is often confronted with emergencies and must then move quickly from recording to deriving and implementing measures to ensure smooth operations in the port.
Here iRESC helps to react to the respective incidents with the right measures. If, for example, an accident involving dangerous goods occurs, the action plan stored for this specific case is triggered in accordance with the workflow stored in the application.
The predefined tasks are thus automatically assigned to the responsible employees. The current processing status of the tasks is always visible to the crisis intervention team.
Our crisis management and iRESC services can be flexibly adapted to your particular situation. Therefore we are able to offer you individual price models.
We set up the application for you - including individual additional requirements that your company needs for successful crisis management.
We advise you on the preparation of your action plans and emergency manuals with our workflow and crisis management expertise
We connect the application to the desired APIs - for example, used communication tools or external dashboards.
We take care of the infrastructure and the safe and reliable operation of your application.
ServiceNow® and the iTSM Group - forward-looking partnership
As an Elite Partner of ServiceNow® the iTSM Group with its subsidiaries in Germany, Austria, Switzerland and the Netherlands is the first choice for consulting, implementation and operation of solutions based on ServiceNow.
We support our customers with a holistic approach and according to individual needs - from strategic orientation, implementation and competence transfer to the continuous operation of the platform.
The concentrated know-how of our specialized and certified Solution Architects, consultants and accredited trainers enables companies to optimize their project landscape in terms of performance and thus to sustainably improve the operational added value and innovative strength of their company.