Make your business more responsive and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

Agile Service Management Scaling Agile

The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.

Consulting for Digitalisation
Identity & Access Management

Aligning processes more closely with business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our services relating to processes.

Business Process Management Digitalisation of business processes Process consulting

We provide you with extensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.

Agile & IT Service Management Customer Service Management Enterprise Service Management HR Management Software Service Management as a Service Service management trainings



The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries. 

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services. 

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

Trainings for the IT Infrastructure Library (ITIL® 4) - the globally recognized best practice model for implementing IT service management.

ITIL® 4 Foundation ITIL® 4 Foundation Plus

Training for the process-oriented method for project management, which is based on best practices.

PRINCE2® Foundation Online

Trainings on a variety of aspects of the cloud-based Now platform of ServiceNow®.

Operation of ServiceNow Customer Service Management Introduction Handling Scoped Applications Java-Script Coding in ServiceNow ServiceNow Asset vs. CI ServiceNow HR Workshop ServiceNow Best Practice Service Portal ServiceNow Reporting

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

Apollo 13 Simulation Challenge of Egypt™ Grab@Pizza-Simulation ITSM around the World MarsLander® – an ITIL® 4 Simulation The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

ITIL® 4 Foundation Online PRINCE2® Foundation Online

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.


Read more

Tips for the use and handling of ServiceNow®. Learn more about detailed questions regarding the use and optimization of the ServiceNow® service portal in short videos.



PRINCE2® 7: The new version as an update of the 6th Edition

Project managers have known it for a while: PRINCE2® 6th Edition is being replaced by the new, revised version 7. The iTSM Group explains the new challenges and offers its customers in-house or online training, including certification.

Version 7 of PRINCE2®, the world's most dominant management platform, sets completely new standards. Although it builds on the previous version, it has a whole series of significant changes and enhancements.

What is different compared to PRINCE2® 6th Edition

One of the most important changes compared to the previous version is the increased integration of people as a resource. They are assigned a much greater role. But the basic principle has also changed. Whereas previously a distinction was often made between agile management methods and the classic "waterfall principle", the new version combines all approaches to move a project forward. The entire language has also been adapted to the current market. It has been significantly simplified and the focus of PRINCE2® 7 is on being able to support all types of projects - whether agile, hybrid or classic.

Another aspect is sustainability, which has been integrated into project performance. The new version also includes a digital and data management approach.

Effects on the work of project managers

The innovations in PRINCE2® 7 have a concrete impact on the work of project managers. They need to familiarize themselves with the new tasks, elements and processes and adapt their working methods to the new tool. Especially for:

  • the management of stakeholder relationships
  • the management of the team  
  • the management of sustainability
  • the management of digital technologies and data

Changes to the certifications

AXELOS and PeopleCert® - as the rights holders of PRINCE2® - will discontinue the certifications for the 6th Edition of the project management methodology on June 30, 2024 and make them available in German for the new PRINCE2® 7 from mid-March 2024. If you have purchased a voucher for the PRINCE2® 6th Edition certification, you must have taken the exam by December 31, 2024, even if your voucher indicates a later validity date. PeopleCert® will no longer offer exams for the older version from 2025.

From spring 2024, certifications will be based on the new PRINCE2® 7. 

Staying up to date with the iTSM Group

The iTSM Group stands for the digital transformation of companies. The aim is to advise companies and bring them up to the most effective level of digitalization for their individual needs. Training project managers to use PRINCE2® 7 is one of the building blocks for integrating modern management methods into the company.

To this end, the company offers its customers in-house training or online training on the topic. Naturally, this also includes the certification of project managers. Following the acquisition of AXELOS, the international company PeopleCert® holds all rights to this world-leading management software for PRINCE2.

The iTSM Group is an important partner of PeopleCert® in the area of training and certification and is therefore authorized to carry out PeopleCert® certifications and to issue PeopleCert® certificates after appropriate testing.

Learn more about the new features of PRINCE2® 7 in our interview with PeopleCert®.



In our PRINCE2® training courses, you will learn the framework for successful project management from trainers with practical experience.

You can also be tested and receive your PeopleCert® certificate of the international project management standard.

News about iTSM Group

New impulses for service management

Guides, webinars and tutorials in the iTSM knowledge area.


iTSM Knowledge

How can we support you?

The iTSM Group in Europe

iTSM Group Headquarters

ITSM Consulting GmbH
Uwe-Zeidler-Ring 12
55294 Bodenheim


Telefon: +49 6135 9334 0

iTSM Group Great Britain

Trusted Quality UK Ltd.
1 Bartholomew Lane,
London, EC2N 2 AX

iTSM Group Netherlands

Trusted Quality NL B.V.
Hutteweg 24
7071 BV Ulft


Telefon: +49 6135 9334 0

iTSM Group Austria

Softpoint Trusted Quality GmbH
Linzer Straße 16e
4221 Steyregg/Linz 


Telefon: +43 732 794479 0

iTSM Group Switzerland

Trusted Quality Switzerland GmbH 
Schwyzerstrasse 2a
CH–6422 Steinen


Tel.: +41 79 712 56 76 

iTSM Group Romania

iTSM Trusted Quality S.R.L.
2 Mexic, Bl. 1, Ap. 17, sec. 1,
Bukarest, RO-011756


Telefon: +40 (744) 180499

iTSM Group Italy

Trusted Quality Italy S.r.l.
Via Leonardo Da Vinci 12
39100 Bolzano BZ