Make your business more responsive and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

Agile Service Management Scaling Agile

The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.

Consulting for Digitalisation
Identity & Access Management

Aligning processes more closely with business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our services relating to processes.

Business Process Management Digitalisation of business processes Process consulting

We provide you with extensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.

Agile & IT Service Management Customer Service Management Enterprise Service Management HR Management Software Service Management as a Service Service management trainings



The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries. 

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services. 

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

Trainings for the IT Infrastructure Library (ITIL® 4) - the globally recognized best practice model for implementing IT service management.

ITIL® 4 Foundation ITIL® 4 Foundation Plus

Training for the process-oriented method for project management, which is based on best practices.

PRINCE2® Foundation Online

Trainings on a variety of aspects of the cloud-based Now platform of ServiceNow®.

Operation of ServiceNow Customer Service Management Introduction Handling Scoped Applications Java-Script Coding in ServiceNow ServiceNow Asset vs. CI ServiceNow HR Workshop ServiceNow Best Practice Service Portal ServiceNow Reporting

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

Apollo 13 Simulation Challenge of Egypt™ Grab@Pizza-Simulation ITSM around the World MarsLander® – an ITIL® 4 Simulation The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

ITIL® 4 Foundation Online PRINCE2® Foundation Online

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.


Read more

Tips for the use and handling of ServiceNow®. Learn more about detailed questions regarding the use and optimization of the ServiceNow® service portal in short videos.



Why ServiceNow® ESM: The special features of the Enterprise Service Management System

In the field of Enterprise Service Management (ESM), companies are faced with the challenge of aligning themselves efficiently and flexibly with growing requirements and ever faster changing external environmental influences. ServiceNow can support your company in precisely these areas so that you are optimally prepared for the challenges that arise. This article answers the question: Why ServiceNow?

A platform with the necessary modularity for customized solutions

A special feature of ServiceNow is its modularity. In contrast to most ESM systems, which have rigid structures, ServiceNow allows flexible adaptation to the individual needs of a company. With a variety of modules that are seamlessly integrated, ServiceNow offers solutions for a wide range of business requirements.

The modular structure allows companies to implement only the functions they actually need. This not only means more efficient use of resources, but also faster implementation and adaptation to changing business requirements. This aspect makes ServiceNow particularly attractive for companies looking for an agile and adaptable solution. However, the main advantage is the central platform itself and the out-of-the-box integration of applications.

Integration and automation

ServiceNow is characterized not only by its variety of modules, but also by the seamless integration of business processes and existing third-party systems. It enables companies to connect different departments and functions to create a holistic approach along the value chain. This integration not only supports efficiency, but also promotes collaboration and the exchange of information between teams.

In addition, ServiceNow relies on automation and artificial intelligence to minimize repetitive tasks and optimize workflows. This leads to faster response times, lower resource requirements and an overall improvement in service quality.

User-friendliness and customer experience

User-friendliness is another aspect that sets ServiceNow apart. The intuitive interface makes it easier to use and increases acceptance among employees. This not only helps to increase efficiency, but also leads to a positive change in the daily working environment. In addition, ServiceNow provides a sophisticated user experience for end users by supporting self-service functions and clear, easy-to-understand communication. This helps to process requests faster while increasing customer satisfaction.

What sets ServiceNow apart from the competition?

ServiceNow operates in a competitive environment with numerous competitors in various specialist areas. For this reason, we will now look at what added value ServiceNow can offer your organization over this competition.  

By consolidating different business processes on one platform, ServiceNow enables your company to increase operational efficiency. The harmonization of processes on a central platform facilitates collaboration between departments and also promotes the establishment of best practices and consistent execution.

Furthermore, ServiceNow offers your company the opportunity to increase the transparency of your operational processes. This is achieved through ServiceNow's real-time insight into service requests, problem resolution and changes. Through this enhanced visibility, ServiceNow helps your organization make informed decisions and continuously improve operations.

ServiceNow also stands out from the competition as an integrated platform with specialized applications for business departments and as a low-code platform for workflow automation. ServiceNow also offers comprehensive functionalities within the platform in the context of Generative AI, Predictive Intelligence and Machine Learning. This enables your company to store, manage, process and analyse data in a centralized manner.

So why ServiceNow?

A look at Enterprise Service Management compared to other systems highlights ServiceNow's edge in terms of modularity, integration, automation and ease of use. The ability to flexibly adapt to ever-changing requirements makes ServiceNow a first-class choice for companies looking for a holistic solution for their service management. With ServiceNow, companies can not only work more efficiently, but also provide an improved customer experience and thus strengthen their competitiveness. In summary, ServiceNow as a platform can offer your company great benefits in digitizing a variety of business processes.


ServiceNow® Consulting

On a strategic level, we support and advise you on possible measures for building or expanding your ServiceNow® platform and develop a roadmap for the step-by-step transformation of your ESM organization that is designed to deliver measurable benefits.


News about iTSM Group

How can we support you?

The iTSM Group in Europe

iTSM Group Headquarters

ITSM Consulting GmbH
Uwe-Zeidler-Ring 12
55294 Bodenheim


Telefon: +49 6135 9334 0

iTSM Group Great Britain

Trusted Quality UK Ltd.
1 Bartholomew Lane,
London, EC2N 2 AX

iTSM Group Netherlands

Trusted Quality NL B.V.
Hutteweg 24
7071 BV Ulft


Telefon: +49 6135 9334 0

iTSM Group Austria

Softpoint Trusted Quality GmbH
Linzer Straße 16e
4221 Steyregg/Linz 


Telefon: +43 732 794479 0

iTSM Group Switzerland

Trusted Quality Switzerland GmbH 
Prime Center 1, 7th Floor
8058 Zürich


Tel.: +41 44 567 61 00

iTSM Group Romania

iTSM Trusted Quality S.R.L.
2 Mexic, Bl. 1, Ap. 17, sec. 1,
Bukarest, RO-011756


Telefon: +40 (744) 180499

iTSM Group Italy

Trusted Quality Italy S.r.l.
Via Leonardo Da Vinci 12
39100 Bolzano BZ

New impulses for service management

Guides, webinars and tutorials in the iTSM knowledge area.


iTSM Knowledge