Make your business more responsive and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

Agile Service Management Scaling Agile

The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.

Consulting for Digitalisation
Identity & Access Management

Aligning processes more closely with business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our services relating to processes.

Business Process Management Digitalisation of business processes Process consulting

We provide you with extensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.

Agile & IT Service Management Customer Service Management Enterprise Service Management HR Management Software Service Management as a Service Service management trainings



The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries. 

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services. 

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

Trainings for the IT Infrastructure Library (ITIL® 4) - the globally recognized best practice model for implementing IT service management.

ITIL® 4 Foundation ITIL® 4 Foundation Plus

Training for the process-oriented method for project management, which is based on best practices.

PRINCE2® Foundation Online

Trainings on a variety of aspects of the cloud-based Now platform of ServiceNow®.

Operation of ServiceNow Customer Service Management Introduction Handling Scoped Applications Java-Script Coding in ServiceNow ServiceNow Asset vs. CI ServiceNow HR Workshop ServiceNow Best Practice Service Portal ServiceNow Reporting

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

Apollo 13 Simulation Challenge of Egypt™ Grab@Pizza-Simulation ITSM around the World MarsLander® – an ITIL® 4 Simulation The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

ITIL® 4 Foundation Online PRINCE2® Foundation Online

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.


Read more

Tips for the use and handling of ServiceNow®. Learn more about detailed questions regarding the use and optimization of the ServiceNow® service portal in short videos.

Join us to experience the future of digital transformation against the sparkling backdrop of Las Vegas at the leading event for ServiceNow® enthusiasts and innovators. 



ServiceNow® Washington Release takes GenAI to the next level

The latest release of ServiceNow, known as the Washington, D.C. Release, marks another significant step in the evolution of this cloud-based platform aimed at optimizing enterprise operations through digital workflows. With each release, ServiceNow aims to expand its functionality to meet the needs of modern businesses navigating a constantly changing digital landscape. The Washington, D.C. Release is no exception, bringing a wealth of new features and improvements aimed at enhancing efficiency, user-friendliness, and integration across various enterprise functions.

Innovations within the ServiceNow® Washington, D.C. Release

Enhanced Artificial Intelligence and Machine Learning

One of the main features of the Washington, D.C. Release is the enhanced integration of AI and machine learning into the platform, now taking GenAI to the next level. These technologies are being more comprehensively utilized to expand automation capabilities, increase efficiency, and deliver users more precise information tailored to their needs. For example, users can benefit from improved chatbots capable of understanding and processing more complex queries, leading to a reduction in manual workload and improvement in response times.

Expanded Integrations

Integrations play a central role in the ServiceNow platform, and the Washington, D.C. Release further enhances this capability, leveraging the power of GenAI. New and improved interfaces to third-party tools and systems enable businesses to seamlessly connect their existing technology stacks with ServiceNow. This increased connectivity not only facilitates data flow between different systems but also enables deeper automation across the entire IT landscape.

User Experience and Accessibility

User experience remains a central focus of ServiceNow, and the Washington, D.C. Release brings a range of improvements in this regard. The platform now offers an even more intuitive user interface, making it easier for users to quickly find the information they need and accomplish tasks more efficiently. Additionally, ServiceNow has invested in accessibility to ensure that the platform is easily accessible to all users, including those with disabilities.

Security and Governance

At a time when cyber threats are becoming increasingly sophisticated, ServiceNow has strengthened security and governance features in the Washington, D.C. Release, leveraging the capabilities of GenAI. New security measures and compliance tools help businesses better protect their data and fulfill regulatory requirements more easily. These improvements are aimed not only at increasing security but also at building confidence in the use of the cloud platform.


The Washington, D.C. Release of ServiceNow is a testament to the platform's ongoing commitment to driving the digital transformation of businesses. With its enhancements in AI, integration, user experience, and security, ServiceNow continues its tradition of providing a robust, user-friendly, and secure platform that meets the needs of modern enterprises. Businesses leveraging ServiceNow can expect to work even more efficiently with this release, better integrate their IT landscape, and ultimately derive greater value from their investments in digital transformation.

ServiceNow® Consulting

On a strategic level, we support and advise you on possible measures for building or expanding your ServiceNow® platform and develop a roadmap for the step-by-step transformation of your ESM organization that is designed to deliver measurable benefits.

News about iTSM Group

New impulses for service management

Guides, webinars and tutorials in the iTSM knowledge area.


iTSM Knowledge

How can we support you?

The iTSM Group in Europe

iTSM Group Headquarters

ITSM Consulting GmbH
Uwe-Zeidler-Ring 12
55294 Bodenheim


Telefon: +49 6135 9334 0

iTSM Group Great Britain

Trusted Quality UK Ltd.
1 Bartholomew Lane,
London, EC2N 2 AX

iTSM Group Netherlands

Trusted Quality NL B.V.
Hutteweg 24
7071 BV Ulft


Telefon: +49 6135 9334 0

iTSM Group Austria

Softpoint Trusted Quality GmbH
Linzer Straße 16e
4221 Steyregg/Linz 


Telefon: +43 732 794479 0

iTSM Group Switzerland

Trusted Quality Switzerland GmbH 
Schwyzerstrasse 2a
CH–6422 Steinen


Tel.: +41 79 712 56 76 

iTSM Group Romania

iTSM Trusted Quality S.R.L.
2 Mexic, Bl. 1, Ap. 17, sec. 1,
Bukarest, RO-011756


Telefon: +40 (744) 180499

iTSM Group Italy

Trusted Quality Italy S.r.l.
Via Leonardo Da Vinci 12
39100 Bolzano BZ