Make your business more responsive and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

Agile Service Management Scaling Agile

The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.

Consulting for Digitalisation
Identity & Access Management

Aligning processes more closely with business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our services relating to processes.

Business Process Management Digitalisation of business processes Process consulting

We provide you with extensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.

Agile & IT Service Management Customer Service Management Enterprise Service Management HR Management Software Service Management as a Service Service management trainings



The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries. 

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services. 

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

Trainings for the IT Infrastructure Library (ITIL® 4) - the globally recognized best practice model for implementing IT service management.

ITIL® 4 Foundation ITIL® 4 Foundation Plus

Training for the process-oriented method for project management, which is based on best practices.

PRINCE2® Foundation Online

Trainings on a variety of aspects of the cloud-based Now platform of ServiceNow®.

Operation of ServiceNow Customer Service Management Introduction Handling Scoped Applications Java-Script Coding in ServiceNow ServiceNow Asset vs. CI ServiceNow HR Workshop ServiceNow Best Practice Service Portal ServiceNow Reporting

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

Apollo 13 Simulation Challenge of Egypt™ Grab@Pizza-Simulation ITSM around the World MarsLander® – an ITIL® 4 Simulation The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

ITIL® 4 Foundation Online PRINCE2® Foundation Online

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.


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Tips for the use and handling of ServiceNow®. Learn more about detailed questions regarding the use and optimization of the ServiceNow® service portal in short videos.



The robe and the robot: the fusion of lawyers and AI

The legal sector has not remained untouched by the rapid development of technology in recent decades. The significance of the fusion of law and artificial intelligence is more than just the automation of tasks that were once laborious and time-consuming. AI can analyze documents in a fraction of a second – a task that would take human lawyer’s hours or even days. This allows lawyers to focus on higher value tasks that require human judgment.

This blog article takes a closer look at the practical applications, challenges / ethical issues and future prospects of this exciting development.


AI for document review and contract management

The practical application of AI in legal practice is having an impact on how lawyers perform their tasks. One of the most impressive applications of AI is the automation of document review and contract management.

Manually reviewing documents and contracts is a time-consuming and often error-prone task. This is where AI comes into play. Using advanced algorithms and machine learning, AI can analyze large volumes of documents in the shortest possible time and extract relevant information. This leads to a drastic reduction in working hours and increases accuracy and efficiency.

In contract management, AI-driven systems can automatically track and manage contracts and even create customized notifications when important deadlines or clauses are reached. This allows lawyers to act proactively and minimize potential legal risks.

As we can see, the integration of Artificial Intelligence into legal practice offers many benefits, but also raises complex challenges and ethical issues. Privacy and security are at the center of this, while at the same time the role of humans in an AI-enabled legal industry is being redefined.


Challenges in law and ethics of AI

A key challenge is the handling of sensitive legal data. AI systems need access to a wide range of documents and information to work effectively. This raises questions about the protection of confidential data and compliance with data protection regulations. Lawyers and law firms need to ensure that the use of AI tools meets the highest standards in terms of data protection and security.

Another ethical issue concerns responsibility and liability. Who is responsible if an AI system makes a mistake or exhibits unethical behavior? A clear legal and ethical basis is needed here, which is very likely to appear once AI has become established in society.

The future prospect of robotics in the robed world promises to be exciting. Lawyers can use AI to optimize their strategies and make informed recommendations to their clients. Clients, in turn, can have more realistic expectations about the outcome of their case.

Finally, it should be emphasized that AI models do not provide definitive predictions, but probabilities based on historical data. There is no doubt that the fusion of lawyers and AI is an exciting era in the development of the legal industry. We remain excited about the future and whether one day a robot might represent us in court.

Legal Service Delivery

With Legal Service Delivery, the Now platform from ServiceNow® offers a connection between employees from specialist departments with legal touchpoints and the legal teams that can be integrated into your organization's system landscape. The comprehensive integration into governance or compliance processes, as well as the link to document management and eSignature software, make it possible to harness the power of digitalization for your organization's legal affairs.

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