In an increasingly data-driven world, the classic methods and tools for handling IT operations are no longer sustainable. With our IT Operations Management services, we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation. Welcome to our ITOM Competence Center.
driven by data – powered by people
Every company or organization relies on some degree of IT Operations Management, whether it be automation, cloud operations, monitoring or managing infrastructure. Yet in a changing IT landscape of DevOps, public- & hybrid cloud, agile workstreams and faster time to market organizations find themselves struggling to keep up. Struggling to control the complexity of the traditional world of IT with new and modern ways of operating.
This is where ServiceNow ITOM & AIOps comes into the picture.
In an era of disruptions of various kinds, the enterprises need to be able to move faster than ever if they want to come out ahead. With on-prem infrastructure, legacy applications, cloud providers, DevOps & numerous tools this becomes a challenge.
The pressure is high on IT to deliver quicker, better and more reliable operations for every year in a complex environment – but how?
Through clever use of automation, centralizing data- & tools and increased operational efficiency organizations can make successful cost reductions with the help of ServiceNow ITOM.
Modern IT Operations platforms enable an organization to get better visibility, reduce manual work, help with decision making and create a more stable IT environment.
The reputation for IT departments is unfortunately not as good as we wished. Busy fighting fire’s with little time to do anything else the IT department is viewed as a cost center more than anything else.
This couldn’t be further from the truth and by integrating new- and old technology in one solution IT becomes a business partner ready for the digital world.
Our certified consultants have experience in multiple cloud tools such as Amazon AWS, Azure, Terraform and many more technology stacks.
The success of a cloud management implementation in ServiceNow depends on how well an implementation partner understands the tools it integrates with. We are experts in both.
ServiceNow Event Management is the “manager of managers” and can integrate with almost any monitoring solution. Bring in events- and alerts to make them actionable. Apply automatic fixes and rollbacks.
The ServiceNow platform helps to reduce the noise of events and makes staff able to focus on what is important and urgent.
Create a CMDB which supports traditional infrastructure, cloud, containers and tagging. Real-time updating information in one central place for different stakeholders and processes to use.
With the help of Service Mapping you can get full control of your IT services to decrease downtime, outages and slowness. Better change control, better impact analysis & better visibility into the IT landscape.
With the help of operational intelligence in ServiceNow you can analyze patterns from metrics, events and data. ServiceNow applies anomaly detection and machine learning to notice when something is not normal and behaving unexpectedly.
This way you detect problems before they become issues or use historic data to see what solutions worked or didn’t work.
We are one of few specialized partners for ITOM- & AIOps in DACH. We deliver local experts to staff your projects in Germany, Austria or Switzerland.
Our certified consultants and architects do not only have experience in ServiceNow ITOM but also in areas of infrastructure, monitoring, DevOps & cloud.
90% of unsuccessful ITOM projects do so because of the human factor. We build solutions with the people, organization and broader perspective in mind.
Our delivery models are based on best practices from ServiceNow in combination with our efficient operating models & holistic approach.
ITSM Group is also a training partners for multiple disciplines related to ITOM, such as DevOps, bootcamps and more.
Our experts & consultants are certified in ITOM- & AIOps by ServiceNow together with other relevant certifications (DevOps, CCNA, ITIL).
We offer you two starter packages to start modernizing and transforming your IT operations management.
These should show you the possibilities for ITOM and AIOps based on your IT structure, serve as inspiration for technical personnel and budget stakeholders and should enable you to make realistic and well-founded decisions on ITOM & AIOps for your enterprise.
ITSM Consulting GmbH
Am Kuemmerling 21- 25
Tel.: +49 6135 9334 0
Softpoint Trusted Quality GmbH
Linzer Straße 16e
Tel.: +43 732 794479 0
Trusted Quality Switzerland GmbH
Tel.: +41 44 567 61 00