Would you like to learn more about Service Mapping and which factors need to be considered for a successful rollout? In our free ITOM webinar, held together with Einar & Partners, our experts Fabian Kunzke and Alexander Ljungstrom will show you how to map infrastructure to application layers in Service Mapping projects and avoid pitfalls - especially in a dynamic and DevOps-driven world of cloud and infrastructure.
Based on numerous service mapping implementations and rich hands-on experience, industry-leading experts will share their experiences and get to the heart of which strategies work and which don't.
The webinar is designed for decision makers, experienced consultants, and platform owners who are planning to roll out Service Mapping in ServiceNow®. In the one hour session, listeners will learn about the organizational and budgetary aspects that are important for success, the technical hurdles that need to be overcome, and the proven models that exist for creating a rollout plan for Service Mapping.
Alexander Ljungstrom, who previously worked on the Service Mapping team at ServiceNow®, and Fabian Kunzke, ITOM & AIOps Lead at iTSM Group, share their knowledge in the process not as a sales pitch or repetition of product documentation - but based on real hands-on experience.
Learn how-to successfully initiate and rollout Service Mapping with ServiceNow®, which steps to take and what to avoid. Gain insight into both the organizational and technical best practices as well as the most common pitfalls to avoid.
We will share our insights from over 15 Service Mapping implementations regarding the ROI for implementing Service Mapping, the areas where the most value is gained as well as the overall financial aspects of getting your organizations use cases rolled out.
Kicking off a Service Mapping initiative does require a service centered foundation. Learn how to get your company Service Mapping ready and how you can kick off Service Mapping.
Gain insight into how Service Mapping can be continued in your ITOM roadmap, which steps to avoid and what could be next for your business.
iTSM Group with Einar & Partners:
Bundled ServiceNow® and ITOM Expertise
To enable us to provide you with even more targeted support for your ITOM projects from now on, we have entered into a partnership with ITOM and AIOps specialist Einar & Partners.
Einar & Partners is known in the industry as an expert in ServiceNow® ITOM & AIOps, providing strategic advice, analysis and consulting in the areas of IT Operations, AIOps and Cloud technologies. Together we form the leading center of excellence for IT Operations Management transformation based on the ServiceNow® platform.
In our Customer Service Management Workshop, you will learn the core elements of Customer Service Management (roles, case handling, supporting platform functionalities) within one day.
The course also prepares participants without prior ServiceNow® knowledge for the handling of cases and shows you how to optimize your customer service from the request to the solution.
The ServiceNow® Reporting workshop is a two-day workshop that enables you to implement your own KPI's for ITSM processes in the form of reports and dashboards in ServiceNow®.
Here we will learn about the out-of-the-box functionality as well as some advanced features of reporting in ServiceNow® and how attractive reports can be customized and created according to your requirements.
During this one-day workshop, you will learn how to create a widget as well as tips and tricks for using the ServiceNow® Service Portal.
The main goal of this workshop is to enable you to create your own widgets. Furthermore, you will learn how the Contextual Search in combination with the Knowledge Base can strengthen the self-service.