Focus

› Agile Transformation › Digital transformation › Information Security › Process Transformation › Service Management

Make your business more responsive and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

› Agile Service Management › Scaling Agile

The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.

› Consulting for Digitalisation

› Identity & Access Management

Aligning processes more closely with business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our services relating to processes.

› Business Process Management › Digitalisation of business processes › Process consulting

We provide you with extensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.

› Agile & IT Service Management › Customer Service Management › Enterprise Service Management › HR Management Software › Service Management as a Service › Service management trainings

ServiceNow®

› Now Platform portfolio › ServiceNow® Consulting › ServiceNow® Implementation › ServiceNow® Managed Services › ServiceNow® UX Design › ServiceNow® trainings

The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries.

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services.

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

Trainings

Trainings for ITSM and project management

› ITIL® › PRINCE2® › Simulations › Workshops › Digital Learning Solutions

Trainings for the IT Infrastructure Library (ITIL® 4) - the globally recognized best practice model for implementing IT service management.

› ITIL® 4 Foundation › ITIL® 4 Foundation Plus

Training for the process-oriented method for project management, which is based on best practices.

› PRINCE2® Foundation Online

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

› Apollo 13 Simulation › Challenge of Egypt™ › Grab@Pizza-Simulation › ITSM around the World › MarsLander® – an ITIL® 4 Simulation › The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

Knowledge

› ServiceNow® Tutorials › Webinars

Tips for the use and handling of ServiceNow®. Learn more about detailed questions regarding the use and optimization of the ServiceNow® service portal in short videos.

About

Get to know the iTSM Group

› Our Mission › Companies › Locations › Partners › Management › Career › Social Responsibility

HorizonNow

ServiceNow® ITOM Demo under real conditions

Are you curious about how ITOM & AIOps can be used in real-life scenarios? How an organization can benefit from it and how a business case can be build around it? AIPOps & ITOM are more than a technology or tool – it’s a philosophy and mindset.

Thanks to our HorizonNow initiative, business leaders, decision-makers and technology enthusiasts can take ITOM for a test-drive. Be challenged and inspired to shape the future of your IT organization from multiple perspectives together with our industry leading experts.

Bridging the ITOM gap from two perspectives

For decision makers and management

       - Build business cases better
        - Identify influencers and "champions"
        - Make more informed decisions about budget, ROI and expectations
        - Align ITOM transformation with business goals
        - Coordinate processes and systems better
        - Get realistic use cases and quick wins

For IT personnel

- Identify differences compared to current working methods
- Practical experience in a simulation with real data
- Learn ITOM by doing, guided by experts in the field
- Get to know troubleshooting and administration
- Inspiration for innovation, looking ahead to the future

Put together your simulation

Simulation packages

To ensure that the ITOM & AIOps simulation is optimally tailored to your needs and questions, we offer various packages that we can bundle for your simulation according to your requirements. You can choose the most suitable package for your needs from various packages.

By clicking on the adjacent items you can navigate through the different available simulation packages and see which items are included in them.

Simulation package 1

Discovery from scratch

Setup discovery & MID-server
Discover cloud- & on-prem infra
Learn about the discovery process and see it in action
Scaling discovery – how does a rollout look?
Common pitfalls to avoid
Live challenges guided by our teachers

Simulation package 2

Map applications

Use Service Mapping to map real application stacks
See how to connect infrastructure to services
Introduction to the service-oriented way of working
Operator workspace for service owners
Learn how to map on-prem infra, cloud resources and containers
Get insights into measuring availability, SLA’s and outages

Simulation package 3

Events & alerts

Learn how to work with event management
Setup of monitoring tools and connecting to the CMDB
See how machine learning assists with monitoring
See the alert process in ServiceNow and how it can unlock creativity for monitoring teams
Planning for event management - crash course

Simulation package 4

Cloud management

Setup cloud management in ServiceNow® from scratch
Create your own cloud-service catalogue
Configure governance, rules and compliance
See how cloud management can be used for developers
Bridge theory into practice
Learn about the relation between cloud management and CMDB
Second day operations and automation
Working with tags, meta-data and business context

Simulation package 5

Automation & integration

Learn how to make flows with flow-designer
Automate infrastructure and deployments
User and access-rights
Get an insight into the quick-wins of ServiceNow® IntegrationHub
Optimize ROI for automation, how to automate smarter and more efficient
Live automation exercises on real systems

Simulation package 6

Common Service Data-Model (CSDM)

See how business and IT can connect in one platform
Learn what the CSDM really means and why it is important
Create business services, infrastructure services & KPIs
Learn about the different roles & personas
See how CSDM can help an organization become more structured
CSDM scenarios and discussions

Simulation package 7

CMDB Governance

Crash course in CMDB Governance
How to define roles & responsibilities
Measuring CMDB compliance
Working with meta-data and tags
Enable process owners, CI owners and service owners in the CMDB
Forum for asking open questions
Change the way you think about CMDB

Why ServiceNow® HorizonNow?

Philosophy

HorizonNow is not a technical training focusing only on the tool. Our experience tells us that implementing and embedding ITOM is an organizational effort more than anything.

To succeed with ITOM the mindset and culture around IT Operations must be shaped.

Business case & ROI

Many decision-makers find the tough choice of having to innovate whilst working with budget constraints.

HorizonNow helps budget responsibles calculate ROI, assess organizational readiness, and building a better business case for ITOM.

Culture & people

Changes at the top are worth little if the organization is not ready. HorizonNow helps to identify the cultural barriers that might prevent a successful ITOM initiative.

Drive for change, organizational agility and a proactive political climate are key factors to success.

Align business closer to IT

Ultimately ITOM & AIOps enables IT to become an innovation center rather than a cost center. But to innovate, the IT department must be closer to the business.

During our HorizonNow experience we show you, end-2-end, the steps that other customers successfully have taken to bridge the gap.

Technical hands-on

Technical decision makers get the chance to learn ITOM by doing. Far away from the theory of course books or tedious certifications, we work with hands-on use cases guided by experts.

Real data, real scenarios and real technical discussions about the future.

Drive before you buy

There’s no lying that ITOM can be an expensive investment. In HorizonNow participants get the opportunity to fully see what ITOM is about before committing to any investments.

We remove the hype, the buzz and sales-pitches to get to the core of things so you can make an educated decision.

HorizonNow - a unique simulation experience

At HorizonNow we work with real data, real applications, real cases and real IT environments. Our state-of-the-art lab in Azure allows attendees to see how ITOM works in the real world. There is no demo data or scripted experience, we work with real infrastructure and cloud environments during sessions to create realistic scenarios.

HorizonNow Flyer (PDF)

Delivered by leading industry experts

Our industry experts in ITOM have transformed and participated in countless ITOM journeys across Europe and beyond. With the rich history of iTSM Group, we combine specific industry knowledge, strategic mindset and highly specialized expertise in ITOM to create a unique experience in HorizonNow.