Make your business more responsive and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

Agile Service Management Scaling Agile

The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.

Consulting for Digitalisation
Identity & Access Management

Aligning processes more closely with business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our services relating to processes.

Business Process Management Digitalisation of business processes Process consulting

We provide you with extensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.

Agile & IT Service Management Customer Service Management Enterprise Service Management HR Management Software Service Management as a Service Service management trainings



The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries. 

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services. 

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

Trainings for the IT Infrastructure Library (ITIL® 4) - the globally recognized best practice model for implementing IT service management.

ITIL® 4 Foundation ITIL® 4 Foundation Plus

Training for the process-oriented method for project management, which is based on best practices.

PRINCE2® Foundation Online

Trainings on a variety of aspects of the cloud-based Now platform of ServiceNow®.

Operation of ServiceNow Customer Service Management Introduction Handling Scoped Applications Java-Script Coding in ServiceNow ServiceNow Asset vs. CI ServiceNow HR Workshop ServiceNow Best Practice Service Portal ServiceNow Reporting

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

Apollo 13 Simulation Challenge of Egypt™ Grab@Pizza-Simulation ITSM around the World MarsLander® – an ITIL® 4 Simulation The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

ITIL® 4 Foundation Online PRINCE2® Foundation Online

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.


Read more

Tips for the use and handling of ServiceNow®. Learn more about detailed questions regarding the use and optimization of the ServiceNow® service portal in short videos.


ServiceNow® ITOM Demo under real conditions

Are you curious about how ITOM & AIOps can be used in real-life scenarios? How an organization can benefit from it and how a business case can be build around it? AIPOps & ITOM are more than a technology or tool – it’s a philosophy and mindset.

Thanks to our HorizonNow initiative, business leaders, decision-makers and technology enthusiasts can take ITOM for a test-drive. Be challenged and inspired to shape the future of your IT organization from multiple perspectives together with our industry leading experts.



Bridging the ITOM gap from two perspectives

For decision makers and management

        - Build business cases better
        - Identify influencers and "champions"
        - Make more informed decisions about budget, ROI and expectations
        - Align ITOM transformation with business goals
        - Coordinate processes and systems better
        - Get realistic use cases and quick wins

For IT personnel

- Identify differences compared to current working methods
- Practical experience in a simulation with real data
- Learn ITOM by doing, guided by experts in the field
- Get to know troubleshooting and administration
- Inspiration for innovation, looking ahead to the future

Why ServiceNow® HorizonNow?


HorizonNow is not a technical training focusing only on the tool. Our experience tells us that implementing and embedding ITOM is an organizational effort more than anything.

To succeed with ITOM the mindset and culture around IT Operations must be shaped.   

Business case & ROI

Many decision-makers find the tough choice of having to innovate whilst working with budget constraints. 

HorizonNow helps budget responsibles calculate ROI, assess organizational readiness, and building a better business case for ITOM. 

Culture & people

Changes at the top are worth little if the organization is not ready. HorizonNow helps to identify the cultural barriers that might prevent a successful ITOM initiative.

Drive for change, organizational agility and a proactive political climate are key factors to success.

Align business closer to IT

Ultimately ITOM & AIOps enables IT to become an innovation center rather than a cost center. But to innovate, the IT department must be closer to the business.

During our HorizonNow experience we show you, end-2-end, the steps that other customers successfully have taken to bridge the gap.  

Technical hands-on

Technical decision makers get the chance to learn ITOM by doing. Far away from the theory of course books or tedious certifications, we work with hands-on use cases guided by experts.

Real data, real scenarios and real technical discussions about the future. 

Drive before you buy

There’s no lying that ITOM can be an expensive investment. In HorizonNow participants get the opportunity to fully see what ITOM is about before committing to any investments.

We remove the hype, the buzz and sales-pitches to get to the core of things so you can make an educated decision. 

HorizonNow - a unique simulation experience

At HorizonNow we work with real data, real applications, real cases and real IT environments. Our state-of-the-art lab in Azure allows attendees to see how ITOM works in the real world. There is no demo data or scripted experience, we work with real infrastructure and cloud environments during sessions to create realistic scenarios.

HorizonNow Flyer (PDF)



Delivered by leading industry experts

Our industry experts in ITOM have transformed and participated in countless ITOM journeys across Europe and beyond. With the rich history of iTSM Group, we combine specific industry knowledge, strategic mindset and highly specialized expertise in ITOM to create a unique experience in HorizonNow.

The next steps to your HorizonNow simulation

Short meeting

Describe your challenges around ITOM and your areas of interest.

Select from our portfolio of simulation packages & meet our experts. 


ITOM test-drive

We set up an agenda for a tailored test-drive specific to your needs, interests and participants.

Clear time-investment and expectations.

Get inspired

Select date and place to get started with our experts. We tell you what you need to prepare.

Enjoy a fully immersive think-tank experience with hands-on methodologies.

How can we support you?

The iTSM Group in Europe

iTSM Group Headquarters

ITSM Consulting GmbH
Uwe-Zeidler-Ring 12
55294 Bodenheim


Telefon: +49 6135 9334 0

iTSM Group Great Britain

Trusted Quality UK Ltd.
1 Bartholomew Lane,
London, EC2N 2 AX

iTSM Group Netherlands

Trusted Quality NL B.V.
Hutteweg 24
7071 BV Ulft


Telefon: +49 6135 9334 0

iTSM Group Austria

Softpoint Trusted Quality GmbH
Linzer Straße 16e
4221 Steyregg/Linz 


Telefon: +43 732 794479 0

iTSM Group Switzerland

Trusted Quality Switzerland GmbH 
Prime Center 1, 7th Floor
8058 Zürich


Tel.: +41 44 567 61 00

iTSM Group Romania

iTSM Trusted Quality S.R.L.
2 Mexic, Bl. 1, Ap. 17, sec. 1,
Bukarest, RO-011756


Telefon: +40 (744) 180499

iTSM Group Italy

Trusted Quality Italy S.r.l.
Via Leonardo Da Vinci 12
39100 Bolzano BZ

We take your IT operations to the next level of automation

To ITOM - IT Operations Management