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With our services in the area of Agile & IT Service Management we support our customers in the optimal alignment of the structural and process organization and digitize and automate common tasks in service management - according to classic, agile or hybrid methods.

With our Customer Service Management (CSM) services, we help service organizations to work in a customer-centric and efficient way.

With "AI"-based self-services, you enable your customers to interact mobile, efficiently and 24/7, while your service agents have all customer-relevant information available centrally - in every process step, across departments and up-to-date at all times.

With our services in the area of Governance, Risk and Compliance, we help our customers to meet the constantly growing compliance requirements from information security, data protection and risk management with suitable concepts, processes, services and technical solutions. 

In this way, we put our customers in a position to sustainably anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.

In an increasingly data-driven world, the classic methods and tools for handling IT operations are no longer sustainable.

With our IT Operations Management services, we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.

With our services for Legal Operations Management, we support corporate legal departments in unleashing the power of automation for legal workflows and mastering the digitalisation of corresponding legal operations - from strategic consulting to implementation and operation.

In our joint venture smartvokat Trusted Quality, we bundle legal management and technical expertise for this purpose.

With our services in the area of Project Portfolio Management (PPM), we support our customers in better aligning their project management with the corporate strategy and in making project work more efficient overall - regardless of whether it is carried out according to classic or agile approaches. 

Services

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With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms. 

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

Our experienced employees will lead you, detached from rigid theory and individual frameworks, to a modern Enterprise Service Management.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

With Service Management as a Service (SMaaS) we take care of the daily tasks in the operative IT service management of our customers.

This way we make your internal staff available to work on important projects and urgent changes, while you can rely on a reliable service management basis.

With our experienced management consultants from the Future Service Enablement division, we develop our own answers to the Enterprise Service Management of the future and help our customers to profitably use the possibilities and advantages of digitization in their own business and service processes.

Trainings

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PRINCE2® (Projects in Controlled Environments) is a process-oriented method for project management that is based on best practices.

In our PRINCE2® training courses, you and your colleagues learn the framework for successful projects and concrete recommendations for action for each project phase. In addition, you can also take an exam and receive your PeopleCert® certificate of the international standard right away. 

ServiceNow® is a provider of cloud-based software-as-a-service (SaaS) for enterprise service management.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimize your work processes in ServiceNow®. As an authorized training partner of ServiceNow®, we also offer you the official certification.

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

HorizonNow

ServiceNow® ITOM Demo under real conditions

Are you curious about how ITOM & AIOps can be used in real-life scenarios? How it can benefit an organization or how to build a business case around it? AIOps & ITOM is more than a technology or a tool – it’s a philosophy and mindset.  

Thanks to our HorizonNow initiative, business leaders, decision-makers and technology enthusiasts can take ITOM for a test-drive. Be challenged and inspired to influence your future IT organization from multiple perspectives together with our industry leading experts.  

 

Bridging the ITOM gap from two perspectives

For decision makers and management

        - Build business cases better
        - Identify influencers and "champions"
        - Make more informed decisions about budget, ROI and expectations
        - Align ITOM transformation with business goals
        - Coordinate processes and systems better
        - Get realistic use cases and quick wins

For IT personnel

- Identify differences compared to current working methods
- Practical experience in a simulation with real data
- Learn ITOM by doing, guided by experts in the field
- Get to know troubleshooting and administration
- Inspiration for innovation, looking ahead to the future

Why ServiceNow® HorizonNow?

Philosophy

HorizonNow is not a technical training focusing only on the tool. Our experience tells us that implementing and embedding ITOM is an organizational effort more than anything.

To succeed with ITOM the mindset and culture around IT Operations must be shaped.   

Business case & ROI

Many decision-makers find the tough choice of having to innovate whilst working with budget constraints. 

HorizonNow helps budget responsibles calculate ROI, assess organizational readiness, and building a better business case for ITOM. 

Culture & people

Changes at the top are worth little if the organization is not ready. HorizonNow helps to identify the cultural barriers that might prevent a successful ITOM initiative.

Fear of change, resistance and political climate are key factors to success. 

Align business closer to IT

Ultimately ITOM & AIOps enables IT to become an innovation center rather than a cost center. But to innovate, the IT department must be closer to the business.

During our HorizonNow experience we show you, end-2-end, the steps that other customers successfully have taken to bridge the gap.  

Technical hands-on

Technical decision makers get the chance to learn ITOM by doing. Far away from the theory of course books or tedious certifications, we work with hands-on use cases guided by experts.

Real data, real scenarios and real technical discussions about the future. 

Drive before you buy

There’s no lying that ITOM can be an expensive investment. In HorizonNow participants get the opportunity to fully see what ITOM is about before committing to any investments.

We remove the hype, the buzz and sales-pitches to get to the core of things so you can make an educated decision. 

HorizonNow - a unique simulation experience

At HorizonNow we work with real data, real applications, real cases and real IT environments. Our state-of-the-art lab in Azure allows attendees to see how ITOM works in the real world. There is no demo data or scripted experience, we work with real infrastructure and cloud environments during sessions to create realistic scenarios.

HorizonNow Flyer (PDF)

 

 

Delivered by leading industry experts

Our industry experts in ITOM have transformed and participated in countless ITOM journeys across Europe and beyond. With the rich history of iTSM Group, we combine specific industry knowledge, strategic mindset and highly specialized expertise in ITOM to create a unique experience in HorizonNow.

The next steps to your HorizonNow simulation

Short meeting

Describe your challenges around ITOM and your areas of interest.

Select from our portfolio of simulation packages & meet our experts. 

 

ITOM test-drive

We set up an agenda for a tailored test-drive specific to your needs, interests and participants.

Clear time-investment and expectations.

Get inspired

Select date and place to get started with our experts. We tell you what you need to prepare.

Enjoy a fully immersive think-tank experience with hands-on methodologies.

Your contact for the next steps:

How can we support you?

The iTSM Group in europe

iTSM Group Headquarters

ITSM Consulting GmbH
Uwe-Zeidler-Ring 12
55294 Bodenheim

 

Telefon: +49 6135 9334 0
E-Mail: info@itsmgroup.com

iTSM Group Austria

Softpoint Trusted Quality GmbH
Linzer Straße 16e
4221 Steyregg/Linz 

 

Telefon: +43 732 794479 0
E-Mail: kontakt@softpoint.at

iTSM Group Switzerland

Trusted Quality Switzerland GmbH 
Schwyzerstrasse 2a
CH–6422 Steinen

 

Telefon: +41 44 567 61 00
E-Mail: info@trusted-quality.ch

iTSM Group Netherlands

Trusted Quality NL B.V.
Hutteweg 24
7071 BV Ulft

 

Telefon: +49 6135 9334 0
E-Mail: info@itsmgroup.com

iTSM Group Romania

iTSM Trusted Quality S.R.L.
2 Mexic, Bl. 1, Ap. 17, sec. 1,
Bukarest, RO-011756

 

Telefon: +40 (744) 180499
E-Mail: office@trusted-quality.ro

We take your IT operations to the next level of automation

To ITOM - IT Operations Management