With our IT Operations Management services, we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation. Welcome to our ITOM Competence Center.
driven by data – powered by people
Every company or organization relies on some degree of IT Operations Management, whether it be automation, cloud operations, monitoring or managing infrastructure. Yet in a changing IT landscape of DevOps, public- & hybrid cloud, agile workstreams and faster time to market organizations find themselves struggling to keep up. Struggling to control the complexity of the traditional world of IT with new and modern ways of operating.
This is where ServiceNow® ITOM & AIOps comes into the picture.
In an era of disruptions of various kinds, the enterprises need to be able to move faster than ever if they want to come out ahead. With on-prem infrastructure, legacy applications, cloud providers, DevOps & numerous tools this becomes a challenge.
The pressure is high on IT to deliver quicker, better and more reliable operations for every year in a complex environment – but how?
Through clever use of automation, centralizing data- & tools and increased operational efficiency organizations can make successful cost reductions with the help of ServiceNow® ITOM.
Modern IT Operations platforms enable an organization to get better visibility, reduce manual work, help with decision making and create a more stable IT environment.
The reputation of IT departments is unfortunately not as good as we wished. Busy fighting fire’s with little time to do anything else the IT department is viewed as a cost center more than anything else.
This couldn’t be further from the truth and by integrating new- and old technology in one solution IT becomes a business partner ready for the digital world.
Filter systems manufacturer
The iTSM Group supports one of the leading manufacturers of fluid and air filtration systems. The more than 20,000 employees around the world are supported by an internal IT department that manages the IT infrastructure and ensures service delivery.
In order to improve the quality of service, the client saw an urgent need for a transparent IT and application infrastructure, which was to be ensured with the help of ServiceNow®.
As part of the project, we took over the integration of ServiceNow® Discovery and the associated service mapping with the identification and integration of all infrastructure components worldwide as well as the service mapping of the applications.
Austrian telecommunications company
The iTSM Group supports one of the market-leading telecommunication companies in Austria with the new set-up of a merged Configuration Management Data Base (CMDB).
Our client's ITSM is based on over 1 million service offerings and more than 15 million configuration items. Existing data sources across the enterprise need to be consolidated to gain true insight into the service infrastructure.
Multiple data sources containing CMDB data have been consolidated into one main CMDB within ServiceNow® to introduce new levels of transparency into the service mapping-like CMDB structure, taking ITSM and Customer Service Management to a new level.
Globally active company in the automotive sector
The iTSM Group supports a globally active supplier from the automotive industry, which is confronted with new challenges every day with almost 700 locations worldwide and a constantly growing production landscape.
In order to limit decentralised IP access management and thus reduce costs for administrative users, a complete hardware integration catalogue for IP access management offerings had to be created.
As part of the project, we took on the integration of IP access management and the orchestration of all previously administratively performed interactions into user-friendly catalogue elements for adding, moving and deactivating devices within the network.
Globally active company in the automotive sector
The iTSM Group supports a globally active supplier from the automotive industry, which is confronted with new challenges every day with around 350 production sites worldwide and a constantly growing production landscape.
The task was to link all infrastructure components - including those whose existence had not yet been recorded - to a location as well as to a machine within a production line.
The integration of ServiceNow® Discovery ensured the global connectivity of more than 20 mid-servers. The built configuratione monitors about 10,000 networks, capturing about 70,000 devices per day.
Webinar on IT Operations Management
Would you like to learn more about Service Mapping in ServiceNow® ITOM and know which factors need to be considered for a successful rollout? In our webinar, our experts Fabian Kunzke (iTSM Group) and Alexander Ljungstrom (Einar & Partners) showed you how to map the infrastructure to the application layers in service mapping projects.
Our certified consultants have experience in multiple cloud tools such as Amazon AWS, Azure, Terraform and many more technology stacks.
The success of a cloud management implementation in ServiceNow® depends on how well an implementation partner understands the tools it integrates with. We are experts in both.
Create a CMDB which supports traditional infrastructure, cloud, containers and tagging. Real-time updating information in one central place for different stakeholders and processes to use.
With the help of Service Mapping you can get full control of your IT services to decrease downtime, outages and slowness. Better change control, better impact analysis & better visibility into the IT landscape.
ServiceNow® Event Management is the “manager of managers” and can integrate with almost any monitoring solution. Bring in events- and alerts to make them actionable. Apply automatic fixes and rollbacks.
The ServiceNow® platform helps to reduce the noise of events and makes staff able to focus on what is important and urgent.
With the help of operational intelligence in ServiceNow® you can analyze patterns from metrics, events and data. ServiceNow® applies anomaly detection and machine learning to notice when something is not normal and behaving unexpectedly.
This way you detect problems before they become issues or use historic data to see what solutions worked or didn’t work.
We are one of few specialized partners for ITOM- & AIOps in DACH. We deliver local experts to staff your projects in Germany, Austria or Switzerland.
Our certified consultants and architects do not only have experience in ServiceNow® ITOM but also in areas of infrastructure, monitoring, DevOps & cloud.
A big part of unsuccessful ITOM projects fail because of the human factor. We build solutions with the people, organization and broader perspective in mind.
Our delivery models are based on best practices from ServiceNow® in combination with our efficient operating models & holistic approach.
iTSM Group is also a training partners for multiple disciplines related to ITOM, such as DevOps, bootcamps and more.
Our experts & consultants are certified in ITOM- & AIOps by ServiceNow® together with other relevant certifications (DevOps, CCNA, ITIL).
iTSM Group with Einar & Partners:
Bundled ServiceNow® and ITOM Expertise
To enable us to provide you with even more targeted support for your ITOM projects from now on, we have entered into a partnership with ITOM and AIOps specialist Einar & Partners.
Einar & Partners is known in the industry as an expert in ServiceNow® ITOM & AIOps, providing strategic advice, analysis and consulting in the areas of IT Operations, AIOps and Cloud technologies. Together we form the leading center of excellence for IT Operations Management transformation based on the ServiceNow® platform.
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