Make your business more responsive and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

Agile Service Management Scaling Agile

The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.

Consulting for Digitalisation
Identity & Access Management

Aligning processes more closely with business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our services relating to processes.

Business Process Management Digitalisation of business processes Process consulting

We provide you with extensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.

Agile & IT Service Management Customer Service Management Enterprise Service Management HR Management Software Service Management as a Service Service management trainings

ServiceNow®

ServiceNow®

The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries. 

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services. 

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

Trainings for the IT Infrastructure Library (ITIL® 4) - the globally recognized best practice model for implementing IT service management.

ITIL® 4 Foundation ITIL® 4 Foundation Plus

Training for the process-oriented method for project management, which is based on best practices.

PRINCE2® Foundation Online

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

Apollo 13 Simulation Challenge of Egypt™ Grab@Pizza-Simulation ITSM around the World MarsLander® – an ITIL® 4 Simulation The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

Knowledge

Read more

Tips for the use and handling of ServiceNow®. Learn more about detailed questions regarding the use and optimization of the ServiceNow® service portal in short videos.

Categories

10.02.2021

iTSM Group and Qualdatrix join Forces on Data Content Manager

We have joined in a partnership with the Finland based software company Qualdatrix. Qualdatrix provides a ServiceNow® certified, Built on Now application called Data Content Manager that enables customers to achieve maximum success on their ServiceNow® journey through improved quality of data. Be it IT, Customer Service, Human Resources or others, the common denominator is always data. Applications can only be used to their full potential, and customers can only achieve success if the underlying data is up-to-date and reliable. This unique but key challenge is exactly what Data Content Manager solves. It ensures that data in the ServiceNow® platform is compliant with agreed data models.

From the other side of the partnership iTSM Group masters all organizational, processual as well as technological aspects of a successful digitization journey with ServiceNow®. iTSM group works with customers on strategic and operational levels to achieve their goals through a customer journey-oriented strategy. Bundling the years of experience in transforming service organizations together with Data Content Manager from Qualdatrix ensures a customer journey can be executed with great success, supported by reliable and trustworthy data. This enables new business models, new strategies and can carry the customer into the future.

iTSM Group - “We all know that data and the value of data is the new oil for companies and their customers, especially in companies that are in a digitalization journey. Not just digitalization of what they currently do, but a totally new, different business model. In order to support the digitalization strategies for our customers we need to ensure that their missions are supported by clean and reliable data”

Qualdatrix - “We have seen first-hand the expensive struggles companies, regardless of industry, go through when their planned Data Models and reality do not match. Time as well as money are lost when business processes do not function as intended due to bad data. People spend time filling in data gaps that should already have been filled in the platform. We created DCM to address this very problem in a visual manner: to design, audit and enforce data models right on the platform.We are proud to join forces with iTSM Group, a company respected all over Europe.”

Webinar on CMDB and CSDM

Powering the CMDB, Service Catalogue, and CSDM with ServiceNow

In this webinar, presented with our partner Qualdatrix, you will learn why it is important to have the right quality and decision-relevant data in ServiceNow® and how to keep it up-to-date.

Get the webinar recording

News about iTSM Group

How can we support you?

The iTSM Group in Europe

iTSM Group Headquarters

ITSM Consulting GmbH
Uwe-Zeidler-Ring 12
55294 Bodenheim

 

Telefon: +49 6135 9334 0
E-Mail: info@itsmgroup.com

iTSM Group Great Britain

Trusted Quality UK Ltd.
1 Bartholomew Lane,
London, EC2N 2 AX

info@itsmgroup.com

iTSM Group Netherlands

Trusted Quality NL B.V.
Hutteweg 24
7071 BV Ulft

 

Telefon: +49 6135 9334 0
E-Mail: info@itsmgroup.com

iTSM Group Austria

Softpoint Trusted Quality GmbH
Linzer Straße 16e
4221 Steyregg/Linz 

 

Telefon: +43 732 794479 0
E-Mail: kontakt@softpoint.at

iTSM Group Switzerland

Trusted Quality Switzerland GmbH 
Prime Center 1, 7th Floor
8058 Zürich

 

Tel.: +41 44 567 61 00
E-Mail: info@trusted-quality.ch

iTSM Group Romania

iTSM Trusted Quality S.R.L.
2 Mexic, Bl. 1, Ap. 17, sec. 1,
Bukarest, RO-011756

 

Telefon: +40 (744) 180499
E-Mail: office@trusted-quality.ro

iTSM Group Italy

Trusted Quality Italy S.r.l.
Via Leonardo Da Vinci 12
39100 Bolzano BZ

info@itsmgroup.com

New impulses for service management

Guides, webinars and tutorials in the iTSM knowledge area.

 

iTSM Knowledge