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With our services in the area of Agile & IT Service Management we support our customers in the optimal alignment of the structural and process organization and digitize and automate common tasks in service management - according to classic, agile or hybrid methods.

With our Customer Service Management (CSM) services, we help service organizations to work in a customer-centric and efficient way.

With "AI"-based self-services, you enable your customers to interact mobile, efficiently and 24/7, while your service agents have all customer-relevant information available centrally - in every process step, across departments and up-to-date at all times.

With our services in the area of Governance, Risk and Compliance, we help our customers to meet the constantly growing compliance requirements from information security, data protection and risk management with suitable concepts, processes, services and technical solutions. 

In this way, we put our customers in a position to sustainably anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.

In an increasingly data-driven world, the classic methods and tools for handling IT operations are no longer sustainable.

With our IT Operations Management services, we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.

With our services for Legal Operations Management, we support corporate legal departments in unleashing the power of automation for legal workflows and mastering the digitalisation of corresponding legal operations - from strategic consulting to implementation and operation.

In our joint venture smartvokat Trusted Quality, we bundle legal management and technical expertise for this purpose.

With our services in the area of Project Portfolio Management (PPM), we support our customers in better aligning their project management with the corporate strategy and in making project work more efficient overall - regardless of whether it is carried out according to classic or agile approaches. 

Services

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With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms. 

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

Our experienced employees will lead you, detached from rigid theory and individual frameworks, to a modern Enterprise Service Management.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

With Service Management as a Service (SMaaS) we take care of the daily tasks in the operative IT service management of our customers.

This way we make your internal staff available to work on important projects and urgent changes, while you can rely on a reliable service management basis.

With our experienced management consultants from the Future Service Enablement division, we develop our own answers to the Enterprise Service Management of the future and help our customers to profitably use the possibilities and advantages of digitization in their own business and service processes.

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PRINCE2® (Projects in Controlled Environments) is a process-oriented method for project management that is based on best practices.

In our PRINCE2® training courses, you and your colleagues learn the framework for successful projects and concrete recommendations for action for each project phase. In addition, you can also take an exam and receive your PeopleCert® certificate of the international standard right away. 

ServiceNow® is a provider of cloud-based software-as-a-service (SaaS) for enterprise service management.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimize your work processes in ServiceNow®. As an authorized training partner of ServiceNow®, we also offer you the official certification.

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

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11.02.2020

Four tips to speed up your Security Incident Response

Security Incident Response is a critical function to protect the company from harm. It should be fast and efficient! 

 

What is it about? 

On average, each IT asset is attacked from the Internet every 39 seconds. [1] The threat level of IT assets is high. In addition, you may have only a few employees who are capable of handling security incidents in a qualified manner. The time to react is always short, however detection takes a long time. For example, data breaches in 2019 were only detected after an average of 279 days. [2]  

Design your incident response quickly and efficiently - orchestrate tools, use intelligent workflows and playbooks, overcome silos to IT and prioritize along business requirements.  

 

How can you accelerate the process and increase efficiency? 

Orchestrate tools 

You know the situation: there are many (IT-) security tools and many sensors, and all of them provide you with information. Are you and your team keeping an eye on all of them? You will get a better overview and gain time if you combine all the information that are relevant to you with your process platform and derive actions from there. You will also gain additional speed if the processing of security incidents is not distributed via emails, documents and various ticket systems, but the necessary stakeholders collaborate on the same platform.   

 

Set up intelligent workflows and playbooks 

Intelligent workflows and playbooks support you in two ways: through automation and through structure. 

Playbooks define typical cases of security incidents and pre-define how they should be handled in your organization. They provide structure and ensure a uniform procedure for all employees - and thus ensure reliable results when it really matters. 

Automated workflows, in turn, can perform containment tasks quickly and efficiently depending on the situation detected. An example of such tasks are ad-hoc firewall rules to quickly isolate suspicious systems based on data from your sensors (such as SIEM systems). 

 

Overcoming the silo to IT 

Working closely with IT can make your process more efficient in two ways: 

  • On the one hand, knowing the IT infrastructure and its links to business processes supports you, because it gives you risk-based tools to set priorities and quickly find the right business contacts. Useful tools for this are risk management and a well-maintained configuration database (CMDB). 
  • On the other hand, you can define workflows jointly and file or even execute changes automatically. This accelerates the initial treatment and containment measures. 

 

Learning from Security Incidents 

You can also benefit from the retrospective on processed security incidents: The experience gained on procedures, any process hurdles that may have arisen, creative solutions etc. can be used to create additional playbooks or revise existing ones. In addition, impulses for further automation potential may arise. 

 

Conclusion 

We believe that every company can become more efficient. We also believe that IT platforms play a crucial role in that context. For that reason, we help our customers to improve their processes and support them optimally with IT platforms - the latter mainly through ServiceNow. Please contact us!

  

Links 

[1] https://eng.umd.edu/news/story/study-hackers-attack-every-39-seconds

[2] 2019 Cost of a Data Breach Report | IBM Security

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