Make your business more responsive and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

Agile Service Management Scaling Agile

The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.

Consulting for Digitalisation
Identity & Access Management

Aligning processes more closely with business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our services relating to processes.

Business Process Management Digitalisation of business processes Process consulting

We provide you with extensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.

Agile & IT Service Management Customer Service Management Enterprise Service Management HR Management Software Service Management as a Service Service management trainings



The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries. 

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services. 

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

Trainings for the IT Infrastructure Library (ITIL® 4) - the globally recognized best practice model for implementing IT service management.

ITIL® 4 Foundation ITIL® 4 Foundation Plus

Training for the process-oriented method for project management, which is based on best practices.

PRINCE2® Foundation Online

Trainings on a variety of aspects of the cloud-based Now platform of ServiceNow®.

Operation of ServiceNow Customer Service Management Introduction Handling Scoped Applications Java-Script Coding in ServiceNow ServiceNow Asset vs. CI ServiceNow HR Workshop ServiceNow Best Practice Service Portal ServiceNow Reporting

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

Apollo 13 Simulation Challenge of Egypt™ Grab@Pizza-Simulation ITSM around the World MarsLander® – an ITIL® 4 Simulation The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

ITIL® 4 Foundation Online PRINCE2® Foundation Online

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.


Read more

Tips for the use and handling of ServiceNow®. Learn more about detailed questions regarding the use and optimization of the ServiceNow® service portal in short videos.



ServiceNow® Manager Hub: Facilitate interaction between manager and team

The physical separation of teams and new decentralized work methods in self-organized teams make it increasingly difficult for managers to keep track of activities, resources and other team insights. These challenges are addressed by the ServiceNow® Manager Hub, which enables managers to coordinate complex tasks across geographically dispersed teams and improve employee engagement.

What is the ServiceNow Manager Hub?

With personalized resources and team insights, the Hub helps managers effectively support their employees and stay informed. It provides a summary of team insights, tasks, and deadlines, while clearly displaying important management tasks and upcoming team events. In addition, the platform offers Journeys for onboarding, career development and team transitions. Through the Now mobile app, managers can stay connected with their teams from anywhere. The Manager Hub provides a dedicated interface with a comprehensive view of teams, locations and employee activities. Managers can prioritize, filter employees by need, and gain a better view of their teams to improve collaboration.

Manager Hub is integrated with the ServiceNow® Employee Center Pro application.

How is it constructed?

There are three main categories in the Manager Hub:

1: Overview

In the "Overview" tab of the Manager Hub you will find information about:

  • Company-wide information and actions
  • Journeys that need your attention like onboardings or team members on leave
  • Your tasks & approvals for team requests
  • Upcoming dates and milestones
  • Requests opened by your team
  • Personalized news just for managers

The overview helps you to stay informed and show your tasks related to your team.

2: Your team

The “Your team” tab will help you adapt to the specific dynamics of your workforce and offers you team insights. There is a flexible backend that lets you configure what shows up. You can:

  • Prioritize what you need to know most about each of your employee
  • Show information and actions most relevant to your organization
  • Use data-driven views to identify what is most relevant based on the individual

If you have a large team and multiple reporting levels, you can improve your focus by personalizing your view with filters and sorting of the team list.

Functions like approving team requests and providing information on upcoming team events, such as employee birthdays or work anniversaries, engage you with your team.

Furthermore, the Manager Hub offers you the possibility to view your own reports and insights into all employee data. To have the focus on your team needs is really important for a manager. You can discuss the needs of your employees with them, create and publish customized plans for employee transitions, such as career growth or promotions.

Having all insight of your team members allows you to view historical trends and statistics about your team and the organization.

3: Manager library

In the “Manager library” you will find curated and personalized help specific to managers such as:

  • Timely announcements to help plan ahead
  • Manager-specific resources, personalized for you
  • Find common requests and helpful resources


Great managers make better employee experiences

Manager Hub helps you to have more time to focus and the confidence to lead. Because it is a data-driven and easily configurable experience, you (and your organization) can adapt with agility within the team and the company. You as a manager will be better informed and able to develop your team and yourself.

Why you will like it:

  • Simplified layout
  • User-friendly
  • Valuable resource – to make sense of complex environments

If you are interested in the Manager Hub, we will be happy to help you implement it.

HR Management

Through our Human Resources Service Delivery (HRSD) services, we empower our clients to better align their strategic approach to a modern employee experience with a unified digital experience.

To HR Management

News about iTSM Group

How can we support you?

The iTSM Group in Europe

iTSM Group Headquarters

ITSM Consulting GmbH
Uwe-Zeidler-Ring 12
55294 Bodenheim


Telefon: +49 6135 9334 0

iTSM Group Great Britain

Trusted Quality UK Ltd.
1 Bartholomew Lane,
London, EC2N 2 AX

iTSM Group Netherlands

Trusted Quality NL B.V.
Hutteweg 24
7071 BV Ulft


Telefon: +49 6135 9334 0

iTSM Group Austria

Softpoint Trusted Quality GmbH
Linzer Straße 16e
4221 Steyregg/Linz 


Telefon: +43 732 794479 0

iTSM Group Switzerland

Trusted Quality Switzerland GmbH 
Prime Center 1, 7th Floor
8058 Zürich


Tel.: +41 44 567 61 00

iTSM Group Romania

iTSM Trusted Quality S.R.L.
2 Mexic, Bl. 1, Ap. 17, sec. 1,
Bukarest, RO-011756


Telefon: +40 (744) 180499

iTSM Group Italy

Trusted Quality Italy S.r.l.
Via Leonardo Da Vinci 12
39100 Bolzano BZ

New impulses for service management

Guides, webinars and tutorials in the iTSM knowledge area.


iTSM Knowledge