With our experienced management consultants from the Future Service Enablement division, we develop our own answers to the Enterprise Service Management of the future and help our customers to profitably use the possibilities and advantages of digitization in their own business and service processes.
Our expert team, Digital Catalysts, is at your service to transform business innovation into the right strategies and solutions for your employees by adapting IT trends and advanced organizational models.
As diverse as the digital possibilities are today, as diverse are the individual challenges of our customers. At the beginning of our work we are confronted with the following typical questions (excerpt):
There is no silver bullet or even a patent remedy. Every company has individual business models and requirements as well as other technological prerequisites. Smart communication and dynamic organisation as the key to efficient, lightning-fast networking of participants of all kinds (human, machine or artificial intelligence) across all borders: that is digitalisation! Information is boundless and independent of place and time; this is how global, digital value creation networks are created. Digital processes serve business transactions almost in real time. Without any loss of efficiency, digitalisation fulfils the ever tighter legal requirements. Time advantage through automation without media discontinuity is the competitive advantage of yesterday, today and tomorrow.
Our fast consulting group for dynamization and digitization, the Digital Catalysts, knows the digital technologies and markets partly since the beginning of the 90s. We know the interdependencies of technology and business processes as well as the challenges within the organization. Together with you, we design the digital markets of tomorrow and their multi-channel access. We support you in enriching your strategy and management with digital aspects. We support your organization in the agilisation as well as in the expectation and handling of 2-speed mixed forms. Furthermore, we have experienced consultants who accompany the transformation process in terms of cultural change. Last but not least, we have specialists who can help you to accelerate your value streams processually and technologically "digitally". Our set of mature methods reduces your risks and accelerates your learning curve.
If you want to get out of the starting block quickly, then book our one-day workshop. We generalize digitization in your management team and collect en passant the first Quick Wins and concretizations for the next productivity leap. Of course, you can also select each module individually. Our Digital Catalysts ignite the necessary energy in each phase to successfully complete the next steps.
The Vitality Check provides you with concrete & prioritized recommendations for action across all key dimensions that are tailored to your individual situation. For example, we analyze your market environment, your processes, your workflow and organizational structure as well as your IT architecture. We identify the potential for your market expansion, your efficiency potential and also disruptive approaches. Finally, you will receive a prioritisation profile in order to focus on the right screws.
"Start from where you are today and consider what you already have got." In accordance with this motto, we use our established ITSM360 method to determine the current status of your organization with regard to the support or establishment of agile working methods. On this basis, you will receive concrete suggestions on how you can further develop your organisation step by step through targeted measures, e.g. to increase the quality and efficiency of service provision, to increase the speed in the production of new products and services or to resolve process and media breaks between traditional and new agile organisational units.
The customer as central driver creates pressure on the markets by experiencing at a point or his expectations. The general pressure in the context of digitization further exacerbates the situation and accelerates cultural change. As a result, the pressure passes to all market participants and forces them to publish their own innovations or copy innovations of other market participants ever more quickly.
The existing framework of legal requirements, technical possibilities or foreseeable trends opens up opportunities for early adapters to increase efficiency or seize new market opportunities earlier.
New technologies open up new opportunities for efficiency and competitive advantage. Here, short-cycle technology scouting is indispensable, optimal in the testing laboratory. Technologies such as cloud, mobile and IOT can only be discovered in the testing laboratory and tested for their special use. In MVP (Minimum viable Product) it is important to expect to act agile.
Die "Wertstrom"-Methode hat sich als Methode bewährt, um den Ist-Zustand eines Prozesses übersichtlich darzustellen und End-to-End-Prozesse zu optimieren.
Künstliche Intelligenz hat in den vergangenen 12 Monaten nach einer IDC-Studie in Deutschland weiter Fuß gefasst. Das ist ein deutlicher Beleg für den Nutzen der Technologie.
Durch die Verbreitung der agilen Methoden befindet sich das Service Management in einem gewaltigen und weitreichenden Umbruch. Dabei genügt es nicht, sich in Teilbereichen agil zu orientieren, während andere Bereiche herkömmliche Methoden beibehalten.