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› Application Management Services › Service Management as a Service (SMaaS) › IT Operations Management (ITOM) › Project Portfolio Management (PPM) › Business Process Advisory › Enterprise Solutions › Governance, Risk and Compliance › Digital Services Advisory › Future Service Enablement › Digital Learning Solutions

With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms. 

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

With Service Management as a Service (SMaaS) we take care of the daily tasks in the operative IT service management of our customers.

This way we make your internal staff available to work on important projects and urgent changes, while you can rely on a reliable service management basis.

In an increasingly data-driven world, the classic methods and tools for handling IT operations are no longer sustainable.

With our IT Operations Management services, we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.

With our services in the area of Project Portfolio Management (PPM), we support our customers in better aligning their project management with the corporate strategy and in making project work more efficient overall - regardless of whether it is carried out according to classic or agile approaches. 

Our experienced employees will lead you, detached from rigid theory and individual frameworks, to a modern Enterprise Service Management.

Our experts in Enterprise Solutions support your transformation to digitized service processes based on the market-leading Enterprise Service Management platform ServiceNow. We help you from the definition of the roadmap through the solution architecture and successful implementation to the stable application management and operation in a DevOps approach.

We help our customers to meet the constantly growing requirements for compliance, data protection and information security with appropriate concepts, processes, services and technical solutions. In doing so, we consider both your possibilities and framework conditions as well as the formal requirements.

We put our customers in a position to anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.
 

With our experienced management consultants from the Future Service Enablement division, we develop our own answers to the Enterprise Service Management of the future and help our customers to profitably use the possibilities and advantages of digitization in their own business and service processes.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

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Future Service Enablement

With our experienced management consultants from the Future Service Enablement division, we develop our own answers to the Enterprise Service Management of the future and help our customers to profitably use the possibilities and advantages of digitization in their own business and service processes.

Our expert team, Digital Catalysts, is at your service to transform business innovation into the right strategies and solutions for your employees by adapting IT trends and advanced organizational models.

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Typical customer requirements

As diverse as the digital possibilities are today, as diverse are the individual challenges of our customers. At the beginning of our work we are confronted with the following typical questions (excerpt):

  • How can we profitably expand our business model through the use of digital possibilities?
  • How do we create end-to-end service processes that are free of media discontinuity and close cases in order to increase transparency, decision-making ability and the degree of automation across all areas?
  • How do we create the "wow effect" in our customers' service experience that differentiates us from our competitors?
  • How do we accelerate the delivery of our products and services to customers without failing at our organizational silos?
  • How do we dynamize our own organization to accelerate decision-making processes, promote openness, transparency and trust, and attract and retain motivated employees?
  • How do our established governance functions need to change to foster innovation and agility within the organization without undermining the ongoing control requirements of both internal policies and standards and external contracts and legal requirements?

What does that mean for you?

There is no silver bullet or even a patent remedy. Every company has individual business models and requirements as well as other technological prerequisites. Smart communication and dynamic organisation as the key to efficient, lightning-fast networking of participants of all kinds (human, machine or artificial intelligence) across all borders: that is digitalisation! Information is boundless and independent of place and time; this is how global, digital value creation networks are created. Digital processes serve business transactions almost in real time. Without any loss of efficiency, digitalisation fulfils the ever tighter legal requirements. Time advantage through automation without media discontinuity is the competitive advantage of yesterday, today and tomorrow.

Our approaches

Our fast consulting group for dynamization and digitization, the Digital Catalysts, knows the digital technologies and markets partly since the beginning of the 90s. We know the interdependencies of technology and business processes as well as the challenges within the organization. Together with you, we design the digital markets of tomorrow and their multi-channel access. We support you in enriching your strategy and management with digital aspects. We support your organization in the agilisation as well as in the expectation and handling of 2-speed mixed forms. Furthermore, we have experienced consultants who accompany the transformation process in terms of cultural change. Last but not least, we have specialists who can help you to accelerate your value streams processually and technologically "digitally". Our set of mature methods reduces your risks and accelerates your learning curve.

Dignition QuickStepIn

If you want to get out of the starting block quickly, then book our one-day workshop. We generalize digitization in your management team and collect en passant the first Quick Wins and concretizations for the next productivity leap. Of course, you can also select each module individually. Our Digital Catalysts ignite the necessary energy in each phase to successfully complete the next steps.

Digital Vitality Check 360

The Vitality Check provides you with concrete & prioritized recommendations for action across all key dimensions that are tailored to your individual situation. For example, we analyze your market environment, your processes, your workflow and organizational structure as well as your IT architecture. We identify the potential for your market expansion, your efficiency potential and also disruptive approaches. Finally, you will receive a prioritisation profile in order to focus on the right screws.

Agile Service Management

"Start from where you are today and consider what you already have got." In accordance with this motto, we use our established ITSM360 method to determine the current status of your organization with regard to the support or establishment of agile working methods. On this basis, you will receive concrete suggestions on how you can further develop your organisation step by step through targeted measures, e.g. to increase the quality and efficiency of service provision, to increase the speed in the production of new products and services or to resolve process and media breaks between traditional and new agile organisational units.

The 8d-method

The customer as central driver creates pressure on the markets by experiencing at a point or his expectations. The general pressure in the context of digitization further exacerbates the situation and accelerates cultural change. As a result, the pressure passes to all market participants and forces them to publish their own innovations or copy innovations of other market participants ever more quickly.

The existing framework of legal requirements, technical possibilities or foreseeable trends opens up opportunities for early adapters to increase efficiency or seize new market opportunities earlier.

New technologies open up new opportunities for efficiency and competitive advantage. Here, short-cycle technology scouting is indispensable, optimal in the testing laboratory. Technologies such as cloud, mobile and IOT can only be discovered in the testing laboratory and tested for their special use. In MVP (Minimum viable Product) it is important to expect to act agile.

How can we support you?

Christian Rauch

VP Innovation & Portfolio

Christian.Rauch@itsmgroup.com
+49 6135 9334 0

Our Workshops for Agile Service Management and ITIL®4

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