With our experience in the area of Operation Technology Management (OTM), we support manufacturing companies in mastering the challenges in the digitalisation of their manufacturing processes and in eliminating vulnerabilities in the infrastructure - and can rely on our expertise in the areas of configuration and asset management, cyber security and service management.
Complex manufacturing plants with many dependencies on processes and IT assets demand a lot from companies in the manufacturing sector against the backdrop of digitalisation and automation: it is necessary to ensure the operation of a resilient infrastructure, which is, however, influenced by many different factors - from the interconnectivity of the IT systems involved, to spare parts management and cyber security aspects.
At the same time, there is a great deal of time pressure - because it is directly economic - when disruptions occur. It is necessary to react as quickly as possible in order not to let the complex processes run out of sync. It is therefore all the more important to have an overview of the assets, processes and systems involved, as well as their relationships, in order to be able to react to incidents with a clear picture of the situation.
With our experience in service management, cyber security and configuration and asset management, iTSM Group is the ideal partner to set up the management of your OT assets on the basis of the ServiceNow® platform in such a way that the efficient operation of the production lines remains guaranteed. As a ServiceNow® Elite Partner, we have certified and project-experienced expertise.
The safety of production facilities and software solutions has never been so affected by external factors. To plan and develop targeted measures, you need a clear workflow that is adapted to your needs.
We help your company implement such a process using the ServiceNow® Manufacturing solution. In doing so, we draw on the experience of our GRC practice and combine it with our knowledge of your manufacturing processes.
To Security Operations
As manufacturing equipment and software solutions become more complex, an updating overview of the software and hardware solutions in use is crucial
We help your company to present the complex in a clean way. To do this, we build on the expertise of our ServiceNow® ITOM Pratice and link it with our knowledge of manufacturing processes.
With the digitalisation of manufacturing equipment, downtime is not only caused by broken or faulty machine parts, but also by the software, control and sensor elements of your machines.
We help you to adapt the proven methods and processes from IT service management to your OT, so that you can further reduce downtimes. We do not build a parallel world, but develop optimal work processes together with your OT and the maintenance team. The ServiceNow® platform helps to provide an integrated platform through its workflow technology. We use our many years of experience in IT service management and combine this with our knowledge of your manufacturing processes.
In order to be able to react quickly to malfunctions, it is important to identify required spare parts and resources quickly and to make necessary parts and maintenance information available. With our solution expertise in spare parts management, you benefit from innovations and digitalisation options that accelerate your spare parts management processes and thus minimise downtimes.
Operational Technology Management from ServiceNow® combines the solutions from the IT environment into a solution for operational technology. The ServiceNow® CMDB, supported by ServiceNow® Discovery, creates visibility of your OT assets and the possibility to comprehensively and nevertheless clearly display their dependency on your production equipment.
The CMDB is the basis for implementing vulnerability management and taking measures against vulnerabilities and security incidents. OT service management with the processes of incident, problem and change can also be controlled cleanly on the basis of the CMDB. ServiceNow® OTM can thus be used as a single system of action for your OT environment.
Globally active company in the automotive sector
The iTSM Group supports a globally active supplier from the automotive industry, which is confronted with new challenges every day with around 80 production sites worldwide and a constantly growing production landscape.
The task was to link all infrastructure components - including those whose existence had not yet been recorded - to a location as well as to a machine within a production line.
The integration of ServiceNow® Discovery ensured the global connectivity of more than 20 mid-servers. The built configuratione monitors about 10,000 networks, capturing about 70,000 devices per day.
ServiceNow® and the iTSM Group - forward-looking partnership
As an Elite Partner of ServiceNow® the iTSM Group with its subsidiaries in Germany, Austria, Switzerland and the Netherlands is the first choice for consulting, implementation and operation of solutions based on ServiceNow.
We support our customers with a holistic approach and according to individual needs - from strategic orientation, implementation and competence transfer to the continuous operation of the platform.
The concentrated know-how of our specialized and certified Solution Architects, consultants and accredited trainers enables companies to optimize their project landscape in terms of performance and thus to sustainably improve the operational added value and innovative strength of their company.