Make your business more responsive and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

Agile Service Management Scaling Agile

The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.

Consulting for Digitalisation

Aligning processes more closely with business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our services relating to processes.

Business Process Management Digitalisation of business processes Process consulting

We provide you with extensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.

Agile & IT Service Management Enterprise Service Management Service Management as a Service Service management trainings

ServiceNow®

ServiceNow®

The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries. 

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services. 

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms. 

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

Trainings for the IT Infrastructure Library (ITIL® 4) - the globally recognized best practice model for implementing IT service management.

ITIL® Foundations

Training for the process-oriented method for project management, which is based on best practices.

PRINCE2® Foundation Online

Trainings on a variety of aspects of the cloud-based Now platform of ServiceNow®.

Customer Service Management Introduction Handling Scoped Applications Java-Script Coding in ServiceNow ServiceNow Asset vs. CI ServiceNow Best Practice Service Portal ServiceNow Reporting

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

Apollo 13 Simulation Challenge of Egypt™ Grab@Pizza-Simulation ITSM around the World MarsLander® – an ITIL® 4 Simulation The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

Operational Technology Management

With our experience in the area of Operation Technology Management (OTM), we support manufacturing companies in mastering the challenges in the digitalisation of their manufacturing processes and in eliminating vulnerabilities in the infrastructure - and can rely on our expertise in the areas of configuration and asset management, cyber security and service management.

 

Securing Manufacturing Operations with OT Management

Complex manufacturing plants with many dependencies on processes and IT assets demand a lot from companies in the manufacturing sector against the backdrop of digitalisation and automation: it is necessary to ensure the operation of a resilient infrastructure, which is, however, influenced by many different factors - from the interconnectivity of the IT systems involved, to spare parts management and cyber security aspects.

At the same time, there is a great deal of time pressure - because it is directly economic - when disruptions occur. It is necessary to react as quickly as possible in order not to let the complex processes run out of sync. It is therefore all the more important to have an overview of the assets, processes and systems involved, as well as their relationships, in order to be able to react to incidents with a clear picture of the situation.

With our experience in service management, cyber security and configuration and asset management, iTSM Group is the ideal partner to set up the management of your OT assets on the basis of the ServiceNow® platform in such a way that the efficient operation of the production lines remains guaranteed. As a ServiceNow® Elite Partner, we have certified and project-experienced expertise.

This is where we support you:

OT Security

The safety of production facilities and software solutions has never been so affected by external factors. To plan and develop targeted measures, you need a clear workflow that is adapted to your needs.

We help your company implement such a process using the ServiceNow® Manufacturing solution. In doing so, we draw on the experience of our GRC practice and combine it with our knowledge of your manufacturing processes.

To Security Operations

OT Asset Management

As manufacturing equipment and software solutions become more complex, an updating overview of the software and hardware solutions in use is crucial

We help your company to present the complex in a clean way. To do this, we build on the expertise of our ServiceNow® ITOM Pratice and link it with our knowledge of manufacturing processes.

To IT Operations Management

 

OT Service Management

With the digitalisation of manufacturing equipment, downtime is not only caused by broken or faulty machine parts, but also by the software, control and sensor elements of your machines.

We help you to adapt the proven methods and processes from IT service management to your OT, so that you can further reduce downtimes. We do not build a parallel world, but develop optimal work processes together with your OT and the maintenance team. The ServiceNow® platform helps to provide an integrated platform through its workflow technology. We use our many years of experience in IT service management and combine this with our knowledge of your manufacturing processes.

To IT Service Management

Spare parts management

In order to be able to react quickly to malfunctions, it is important to identify required spare parts and resources quickly and to make necessary parts and maintenance information available. With our solution expertise in spare parts management, you benefit from innovations and digitalisation options that accelerate your spare parts management processes and thus minimise downtimes.

To spare parts management

 

ServiceNow® Operational Technology Management

Operational Technology Management from ServiceNow® combines the solutions from the IT environment into a solution for operational technology. The ServiceNow® CMDB, supported by ServiceNow® Discovery, creates visibility of your OT assets and the possibility to comprehensively and nevertheless clearly display their dependency on your production equipment.

The CMDB is the basis for implementing vulnerability management and taking measures against vulnerabilities and security incidents. OT service management with the processes of incident, problem and change can also be controlled cleanly on the basis of the CMDB. ServiceNow® OTM can thus be used as a single system of action for your OT environment.

 

ServiceNow® and the iTSM Group - a forward-looking partnership

As an Elite Partner of ServiceNow®, the iTSM Group with its subsidiaries in Germany, Austria, Switzerland, the Netherlands, Romania, UK and Italy is the first choice when it comes to consulting, implementation and operation of solutions based on ServiceNow®.

We support our customers with a holistic approach and according to individual needs - from strategic orientation, implementation and competence transfer to the ongoing operation of the platform.

The concentrated knowhow of our specialized and certified solution architects, consultants and accredited trainers enables companies to optimize the performance of their project landscape and thus sustainably improve the operational value creation and innovative strength of their company.

How can we support you?

Sebastian P. Kunzke

Lead Consultant Manufacturing Solutions