Quickly identify required spare parts and resources, make information available and control related processes: With our solution expertise in spare parts management, you benefit from innovations and digitalisation options that accelerate your spare parts management processes and thus minimise downtimes.
To ensure high productivity of industrial plants and other production assets, maintenance must be able to rely on a functioning spare parts management. Only if a required part is available at the right time and in the right place and can be installed can downtimes be minimised.
A large warehouse stocked with all conceivable spare parts is only a suitable solution to a limited extent. This is because warehouses are cost drivers that consume space and in which parts are kept that may never be used. Therefore, spare parts management is permanently caught between the need for availability of spare parts and the lowest possible costs. In order to solve this conflict, good cooperation between operators and spare parts suppliers is essential.
We support this with our solution and process expertise: on the basis of ServiceNow® integrations, we tap the potential of artificial intelligence, for example in the recognition of required spare parts, digitise the related processes and integrate the required information for quick access.
What is spare parts management?
The term "spare parts management" refers to service management processes that organise the availability of spare parts and related documentation as well as required resources, while at the same time aiming to minimise costs - for example in terms of downtime and inventory costs.
It is often unclear which spare part is actually needed - because, for example, the parts are obstructed or dirty and thus no labels can be recognised or the documentation is insufficient.
Quick access to the inventory or direct contact with the manufacturer is often hampered by the lack of an overview and linkage of the required information.
The on-site availability of information for people in the different work areas allows quick access to information on the specific part, which speeds up the repair.
The collection of data on exchanged spare parts allows for clear and quick reporting as well as the control of the future management of spare parts.
Manage the process in the distribution of parts and accessories and benefit from automation potential in processes and production, for example by connecting to 3D printing technology.
Plan the deployment of the required employees for unscheduled maintenance work or service appointments and coordinate the deployment in conjunction with other departments.
We record the processes in your organisation and identify weaknesses, bottlenecks and potential for improvement, determine process KPIs with you so that you can control and monitor your business processes and design a BPM work breakdown structure.
ServiceNow® Field Service Management helps organisations plan and manage work tasks performed in the field.
Dynamically assign tasks to employees based on skills, geography and available inventory, and solve complex field service tasks faster through automated processes.
Via the mobile app, employees have the possibility to access required documents and processes and can document details of the assigned tasks directly on site, such as the completion status and the time spent. This way, the Dispatch Centre is always in the picture about the current situation.
Our experts advise you on your strategic questions regarding field service management and its embedding in your organisation and work out the necessary measures with you.
You will receive a concrete roadmap for the step-by-step transformation of your FSM organisation at all levels - organisation, technologies, people and partners.
Our experts analyse your service processes with you using a method and identify bottlenecks, limitations and non-value-adding activities.
On this basis, we optimise in a targeted manner, streamline and accelerate the relevant processes and identify additional potential for digitalisation and automation.
We implement the Field Service Management module of ServiceNow® for you according to your needs and operate it in the Application Management Service on request.
In doing so, we use our proven iTSM project procedure model to deliver our services efficiently and transparently for all key stakeholders.
As a ServiceNow® training partner, we train your employees both in the use and in the further development and configuration of the ServiceNow® platform.
In customised workshops, we show you the tips and tricks for using the platform, as well as the necessary and latest features - both online as virtual classroom training and in-house at your organisation.
Partium is the leading enterprise part search solution and helps technicians, maintenance staff and end users find spare parts quickly, easily and reliably. Partium makes finding parts a breeze and speeds up processes in maintenance, repair, field service, aftersales and customer service.
Trusted Quality UK Ltd.
1 Bartholomew Lane,
London, EC2N 2 AX
With our Customer Service Management (CSM) services, we help service organizations to work in a customer-centered and efficient manner, with the aim of increasing customer loyalty and ensuring optimal services.