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With our services in the area of Project Portfolio Management (PPM), we support our customers in better aligning their project management with the corporate strategy and in making project work more efficient overall - regardless of whether it is carried out according to classic or agile approaches. 

In an increasingly data-driven world, the classic methods and tools for handling IT operations are no longer sustainable.

With our IT Operations Management services, we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.

With our services for Legal Operations Management, we support corporate legal departments in unleashing the power of automation for legal workflows and mastering the digitalisation of corresponding legal operations - from strategic consulting to implementation and operation.

In our joint venture smartvokat Trusted Quality, we bundle legal management and technical expertise for this purpose.

We help our customers to meet the constantly growing requirements for compliance, data protection and information security with appropriate concepts, processes, services and technical solutions. In doing so, we consider both your possibilities and framework conditions as well as the formal requirements.

We put our customers in a position to anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.


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With Service Management as a Service (SMaaS) we take care of the daily tasks in the operative IT service management of our customers.

This way we make your internal staff available to work on important projects and urgent changes, while you can rely on a reliable service management basis.

With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms. 

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

With our experienced management consultants from the Future Service Enablement division, we develop our own answers to the Enterprise Service Management of the future and help our customers to profitably use the possibilities and advantages of digitization in their own business and service processes.

Our experienced employees will lead you, detached from rigid theory and individual frameworks, to a modern Enterprise Service Management.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.



Joint venture with smartvokat: Legal Operations Solutions based on ServiceNow®

iTSM Group and the legal innovation startup smartvokat have formed a joint venture (JV) for Legal Operations Solutions based on ServiceNow's market-leading Now platform. The JV operates under the name "smartvokat Trusted Quality". Using the brand "Inspiring Legal", the Legal Management Platform of smartvokat Trusted Quality is aimed at German and international legal and compliance departments that are looking for an end-to-end, efficient, transparent, legally compliant and scalable digital platform for all legal, compliance-related and regulatory processes and that are aiming at a new user experience. The JV is the result of the collaboration between the two companies in the ongoing worldwide implementation of the ServiceNow-based Legal Management Platform at Bayer AG. 

End-to-end portfolio 

The JV offers a complete end-to-end service portfolio from Legal Service Portfolio consulting through Legal Project Management and ServiceNow customizing and development to Application Management and Support. A total of 120 in-house consultants are available for projects. An interdisciplinary approach with a multidisciplinary team of lawyers, software developers, legal management consultants, ServiceNow specialists and UX designers enables the perfect symbiosis of legal expertise, technical know-how and implementation competence.  

smartvokat Trusted Quality is jointly managed by Ignaz Füsgen, Managing Director of smartvokat, and Siegfried Riedel, CEO of iTSM Group. 


iTSM Group

ITSM Consulting GmbH
Am Kuemmerling 21- 25
55294 Bodenheim


Tel.: +49 6135 9334 0

iTSM Group

Softpoint Trusted Quality GmbH
Linzer Straße 16e
4221 Steyregg/Linz


Tel.: +43 676 738 6 752

iTSM Group

Trusted Quality Switzerland GmbH 
Schwyzerstrasse 2a
CH–6422 Steinen


Tel.: +41 44 567 61 00

iTSM Group

Trusted Quality NL B.V.
Hutteweg 24
7071 BV Ulft


Tel.: +49 6135 9334 0