As one of the leading experts for digital transformation in Enterprise Service Management, the iTSM Group will work closely with ITOM and AIOps specialist Einar & Partners on ITOM projects. The aim of the cooperation is to support customers in the DACH region in the rollout of ServiceNow ITOM and AIOps from a strategic, operational and technical perspective.
ITOM stands for automated IT Operations Management, possibly in conjunction with the use of artificial intelligence (AIOps), which can not only accelerate processes, but also make them much more reliable, thus supporting agile DevOps models much more efficiently than the classic break-fix model. This approach enables a very proactive operations management, which also becomes more agile and can avoid long backlogs. ITOM comprises technical infrastructure components and requirements of individual applications, services, storage, network and connectivity elements within an organization as well as the associated processes.
The iTSM Group's partnership with Einar & Partners creates a leading competence center for the transformation of operations management based on the ServiceNow® platform. It combines the strategic ITOM expertise of Einar & Partners with the comprehensive project experience of the iTSM Group in the field of digitization, thus enabling the partnership to competently support customer projects in all phases of the ITOM transformation.
"Einar & Partners is well known in the industry as a leading expert for ServiceNow® ITOM & AIOps, and we are very pleased about the close cooperation in the German speaking market", says Fabian Kunzke, AIOps & ITOM Lead at iTSM Group. "Together we can ensure that our customers' ITOM journey is very effective and generates sustainable ROI."
"As a leading consulting firm with over 20 years of experience in digital transformation, the iTSM Group is a natural partner for us in planning and implementing ITOM and AIOps projects", adds Alexander Ljungström, Managing Director at Einar & Partners. "We also share the extensive expertise on the ServiceNow® platform, which ensures a smooth implementation of such projects."
HorizonNow: Take a "test drive" with ServiceNow® ITOM & AIOps
To provide business leaders, decision makers and technology enthusiasts with a better basis for decision making, we also offer the HorizonNow initiative together with Einar & Partners: Here ITOM & AIOps can be deployed in real-world scenarios to better replicate the benefits for organization and build a business case around it.