Make your business more responsive and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

Agile Service Management Scaling Agile

The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.

Consulting for Digitalisation
Identity & Access Management

Aligning processes more closely with business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our services relating to processes.

Business Process Management Digitalisation of business processes Process consulting

We provide you with extensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.

Agile & IT Service Management Customer Service Management Enterprise Service Management HR Management Software Service Management as a Service Service management trainings



The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries. 

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services. 

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

Trainings for the IT Infrastructure Library (ITIL® 4) - the globally recognized best practice model for implementing IT service management.

ITIL® 4 Foundation ITIL® 4 Foundation Plus

Training for the process-oriented method for project management, which is based on best practices.

PRINCE2® Foundation Online

Trainings on a variety of aspects of the cloud-based Now platform of ServiceNow®.

Operation of ServiceNow Customer Service Management Introduction Handling Scoped Applications Java-Script Coding in ServiceNow ServiceNow Asset vs. CI ServiceNow HR Workshop ServiceNow Best Practice Service Portal ServiceNow Reporting

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

Apollo 13 Simulation Challenge of Egypt™ Grab@Pizza-Simulation ITSM around the World MarsLander® – an ITIL® 4 Simulation The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

ITIL® 4 Foundation Online PRINCE2® Foundation Online

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.


Read more

Tips for the use and handling of ServiceNow®. Learn more about detailed questions regarding the use and optimization of the ServiceNow® service portal in short videos.

Join us to experience the future of digital transformation against the sparkling backdrop of Las Vegas at the leading event for ServiceNow® enthusiasts and innovators. 



iTSM Group cooperates with Einar & Partners on ITOM-Projects

As one of the leading experts for digital transformation in Enterprise Service Management, the iTSM Group will work closely with ITOM and AIOps specialist Einar & Partners on ITOM projects. The aim of the cooperation is to support customers in the DACH region in the rollout of ServiceNow ITOM and AIOps from a strategic, operational and technical perspective.

ITOM stands for automated IT Operations Management, possibly in conjunction with the use of artificial intelligence (AIOps), which can not only accelerate processes, but also make them much more reliable, thus supporting agile DevOps models much more efficiently than the classic break-fix model. This approach enables a very proactive operations management, which also becomes more agile and can avoid long backlogs. ITOM comprises technical infrastructure components and requirements of individual applications, services, storage, network and connectivity elements within an organization as well as the associated processes.

The iTSM Group's partnership with Einar & Partners creates a leading competence center for the transformation of operations management based on the ServiceNow® platform. It combines the strategic ITOM expertise of Einar & Partners with the comprehensive project experience of the iTSM Group in the field of digitization, thus enabling the partnership to competently support customer projects in all phases of the ITOM transformation.

"Einar & Partners is well known in the industry as a leading expert for ServiceNow® ITOM & AIOps, and we are very pleased about the close cooperation in the German speaking market", says Fabian Kunzke, AIOps & ITOM Lead at iTSM Group. "Together we can ensure that our customers' ITOM journey is very effective and generates sustainable ROI."

"As a leading consulting firm with over 20 years of experience in digital transformation, the iTSM Group is a natural partner for us in planning and implementing ITOM and AIOps projects", adds Alexander Ljungström, Managing Director at Einar & Partners. "We also share the extensive expertise on the ServiceNow® platform, which ensures a smooth implementation of such projects."

HorizonNow: Take a "test drive" with ServiceNow® ITOM & AIOps

To provide business leaders, decision makers and technology enthusiasts with a better basis for decision making, we also offer the HorizonNow initiative together with Einar & Partners: Here ITOM & AIOps can be deployed in real-world scenarios to better replicate the benefits for organization and build a business case around it.

Learn more about HorizonNow here


IT Operations Management

In IT Operations Management we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.


News about iTSM Group

New impulses for service management

Guides, webinars and tutorials in the iTSM knowledge area.


iTSM Knowledge

How can we support you?

The iTSM Group in Europe

iTSM Group Headquarters

ITSM Consulting GmbH
Uwe-Zeidler-Ring 12
55294 Bodenheim


Telefon: +49 6135 9334 0

iTSM Group Great Britain

Trusted Quality UK Ltd.
1 Bartholomew Lane,
London, EC2N 2 AX

iTSM Group Netherlands

Trusted Quality NL B.V.
Hutteweg 24
7071 BV Ulft


Telefon: +49 6135 9334 0

iTSM Group Austria

Softpoint Trusted Quality GmbH
Linzer Straße 16e
4221 Steyregg/Linz 


Telefon: +43 732 794479 0

iTSM Group Switzerland

Trusted Quality Switzerland GmbH 
Schwyzerstrasse 2a
CH–6422 Steinen


Tel.: +41 79 712 56 76 

iTSM Group Romania

iTSM Trusted Quality S.R.L.
2 Mexic, Bl. 1, Ap. 17, sec. 1,
Bukarest, RO-011756


Telefon: +40 (744) 180499

iTSM Group Italy

Trusted Quality Italy S.r.l.
Via Leonardo Da Vinci 12
39100 Bolzano BZ