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With our services in the area of Agile & IT Service Management we support our customers in the optimal alignment of the structural and process organization and digitize and automate common tasks in service management - according to classic, agile or hybrid methods.

With our Customer Service Management (CSM) services, we help service organizations to work in a customer-centric and efficient way.

With "AI"-based self-services, you enable your customers to interact mobile, efficiently and 24/7, while your service agents have all customer-relevant information available centrally - in every process step, across departments and up-to-date at all times.

With our services in the area of Governance, Risk and Compliance, we help our customers to meet the constantly growing compliance requirements from information security, data protection and risk management with suitable concepts, processes, services and technical solutions. 

In this way, we put our customers in a position to sustainably anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.

In an increasingly data-driven world, the classic methods and tools for handling IT operations are no longer sustainable.

With our IT Operations Management services, we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.

With our services for Legal Operations Management, we support corporate legal departments in unleashing the power of automation for legal workflows and mastering the digitalisation of corresponding legal operations - from strategic consulting to implementation and operation.

In our joint venture smartvokat Trusted Quality, we bundle legal management and technical expertise for this purpose.

With our services in the area of Project Portfolio Management (PPM), we support our customers in better aligning their project management with the corporate strategy and in making project work more efficient overall - regardless of whether it is carried out according to classic or agile approaches. 


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With Service Management as a Service (SMaaS) we take care of the daily tasks in the operative IT service management of our customers.

This way we make your internal staff available to work on important projects and urgent changes, while you can rely on a reliable service management basis.

With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms. 

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

With our experienced management consultants from the Future Service Enablement division, we develop our own answers to the Enterprise Service Management of the future and help our customers to profitably use the possibilities and advantages of digitization in their own business and service processes.

Our experienced employees will lead you, detached from rigid theory and individual frameworks, to a modern Enterprise Service Management.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.



iTSM Group cooperates with Einar & Partners on ITOM-Projects

As one of the leading experts for digital transformation in Enterprise Service Management, the iTSM Group will work closely with ITOM and AIOps specialist Einar & Partners on ITOM projects. The aim of the cooperation is to support customers in the DACH region in the rollout of ServiceNow ITOM and AIOps from a strategic, operational and technical perspective.

ITOM stands for automated IT Operations Management, possibly in conjunction with the use of artificial intelligence (AIOps), which can not only accelerate processes, but also make them much more reliable, thus supporting agile DevOps models much more efficiently than the classic break-fix model. This approach enables a very proactive operations management, which also becomes more agile and can avoid long backlogs. ITOM comprises technical infrastructure components and requirements of individual applications, services, storage, network and connectivity elements within an organization as well as the associated processes.

The iTSM Group's partnership with Einar & Partners creates a leading competence center for the transformation of operations management based on the ServiceNow® platform. It combines the strategic ITOM expertise of Einar & Partners with the comprehensive project experience of the iTSM Group in the field of digitization, thus enabling the partnership to competently support customer projects in all phases of the ITOM transformation.

"Einar & Partners is well known in the industry as a leading expert for ServiceNow® ITOM & AIOps, and we are very pleased about the close cooperation in the German speaking market", says Fabian Kunzke, AIOps & ITOM Lead at iTSM Group. "Together we can ensure that our customers' ITOM journey is very effective and generates sustainable ROI."

"As a leading consulting firm with over 20 years of experience in digital transformation, the iTSM Group is a natural partner for us in planning and implementing ITOM and AIOps projects", adds Alexander Ljungström, Managing Director at Einar & Partners. "We also share the extensive expertise on the ServiceNow® platform, which ensures a smooth implementation of such projects."

HorizonNow: Take a "test drive" with ServiceNow® ITOM & AIOps

To provide business leaders, decision makers and technology enthusiasts with a better basis for decision making, we also offer the HorizonNow initiative together with Einar & Partners: Here ITOM & AIOps can be deployed in real-world scenarios to better replicate the benefits for organization and build a business case around it.

Learn more about HorizonNow here



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iTSM Group

ITSM Consulting GmbH
Am Kuemmerling 21- 25
55294 Bodenheim


Tel.: +49 6135 9334 0

iTSM Group

Softpoint Trusted Quality GmbH
Linzer Straße 16e
4221 Steyregg/Linz


Tel.: +43 676 738 6 752

iTSM Group

Trusted Quality Switzerland GmbH 
Schwyzerstrasse 2a
CH–6422 Steinen


Tel.: +41 44 567 61 00

iTSM Group

Trusted Quality NL B.V.
Hutteweg 24
7071 BV Ulft


Tel.: +49 6135 9334 0