Focus

› Agile Transformation › Digital transformation › Information Security › Process Transformation › Service Management

Make your business more responsive and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

› Agile Service Management › Scaling Agile

The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.

› Consulting for Digitalisation

› Identity & Access Management

Aligning processes more closely with business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our services relating to processes.

› Business Process Management › Digitalisation of business processes › Process consulting

We provide you with extensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.

› Agile & IT Service Management › Customer Service Management › Enterprise Service Management › HR Management Software › Service Management as a Service › Service management trainings

ServiceNow®

› Now Platform portfolio › ServiceNow® Consulting › ServiceNow® Implementation › ServiceNow® Managed Services › ServiceNow® UX Design › ServiceNow® trainings

The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries.

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services.

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

Trainings

Trainings for ITSM and project management

› ITIL® › PRINCE2® › ServiceNow® › Simulations › Workshops › Digital Learning Solutions

Trainings for the IT Infrastructure Library (ITIL® 4) - the globally recognized best practice model for implementing IT service management.

› ITIL® 4 Foundation › ITIL® 4 Foundation Plus

Training for the process-oriented method for project management, which is based on best practices.

› PRINCE2® Foundation Online

Trainings on a variety of aspects of the cloud-based Now Platform of ServiceNow®.

› ServiceNow® Administration Fundamentals › ServiceNow® Application Development Fundamentals › ServiceNow® CMDB Fundamentals › ServiceNow® Hardware Asset Management Fundamentals › ServiceNow® HR Fundamentals › ServiceNow® HR Implementation › ServiceNow® ITSM Fundamentals › ServiceNow® ITSM Implementation

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

› Apollo 13 Simulation › Challenge of Egypt™ › Grab@Pizza-Simulation › ITSM around the World › MarsLander® – an ITIL® 4 Simulation › The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

Knowledge

› Events › ITSM News › ServiceNow® Tutorials › Webinars

Here you will find a selection of events where you can come into direct contact with our employees.

Tips for the use and handling of ServiceNow®. Learn more about detailed questions regarding the use and optimization of the ServiceNow® service portal in short videos.

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ServiceNow® HR Implementation

Your benefits

ServiceNow® authorised training partner
ServiceNow® accredited training materials
Learn with ServiceNow® Sandbox instance
With voucher for official ServiceNow® certification
Trainers with many years of practical experience
In-house at your organisation or at our training centres

Get a quote

The ServiceNow® certification for Human Resources Service Delivery (HRSD)

In our two-day ServiceNow® Human Resources Implementation training course, our ServiceNow® certified trainers will teach you concepts and configuration of ServiceNow® Human Resources Service Delivery (HRSD) as part of the Now Platform. On your personal ServiceNow® Sandbox instance, you can directly apply and consolidate what you have learnt in various practical exercises.

You can conduct the training as an online live session with a trainer, on site at our training facilities or in-house at your organization.

After completing the course, you can take the ServiceNow® Certified Implementation Specialist - Human Resources (CIS-HR) exam online on the ServiceNow® learning platform - you will receive an exam voucher from us for your participation. After passing the exam, you will receive your official ServiceNow® certificate.

Who is the training suitable for?

This training is ideal for people who are to configure and build the HR Service Delivery in the ServiceNow® platform. However, the training is rather unsuitable for people who create and process incoming tickets for IT, field service or other areas of the company within ServiceNow®.

In preparation for the training, the 3-hour on-demand training "Introduction to HRSD" should be completed on the ServiceNow® NowLearning platform and complete the ServiceNow® HR Fundamentals training course. This training is available in English and teaches basic concepts used in HRSD like HR Case, HR Task, Journey etc.

Requirements

The prerequisites for attending the ServiceNow® HR Implementation training are:

The training ServiceNow® HR Fundamentals must be completed
In preparation for the training, the 3-hour on-demand training "Introduction to HRSD" should be completed on the ServiceNow® NowLearning platform

The contents of ServiceNow® HR Implementation

HRSD Overview

Overview of the ServiceNow® HRSD application

Configure HRSD

Course Prerequisite Review
HRSD Tables and Components
Core HRSD Configuration
Localization / Internationalization

Journey management

Employee Journey Management

Additional Concepts

Create Content Automation and Campaigns
Employee Document Management
Configure Quick Start Tests

Secure HRSD

Governance-Strategien
Delegierte Entwicklung
Lock Down HR-Verwaltung

HR Integrations and Expansions

Build HR Integrations
Now Intelligence for HRSD

Exam and certification

Following the ServiceNow® Human Resources Implementation seminar, you will fulfil the necessary requirements to take the ServiceNow® Certified Implementation Specialist – Human Resources (CIS-HR) exam in the ServiceNow® online web assessor - for which ServiceNow® works together with the service provider Kryterion. The exam can then be taken either on-site at Kryterion test centres or online anywhere, while a Kryterion proctor monitors the exam date. Our examination fees include a voucher for access to the site. Once you have successfully registered, you can obtain the official certificate after taking the corresponding exam.

The exam consists of 60 questions in 90 minutes and is only available in English. It must be taken within 12 months of receiving the voucher, but we recommend taking the exam within 2-3 months of attending the seminar in order to incorporate the practical experience gained there. The result of the exam is displayed immediately after completion and submission of the exam.

Upon passing, you will receive a digital certificate, which can be printed if needed. More details, including the exam blueprint, can be found on the ServiceNow® website.

Our methodology: ServiceNow hands-on learning

Our courses are interactive and not Power Point events - because this is the only way to ensure lasting learning success. For this reason, we use various methods in our ServiceNow Fundamentals training courses to break up the learning content and at the same time simulate its application in practice.

So that you can reproduce all the work steps, they are not only demonstrated, but you are also encouraged to implement them independently on your computer. For example, incidents and changes are created and edited by the course participants, and the adaptation of forms and fields is also part of the training. Therefore, please bring your own WLAN-enabled device to the training.

Agenda

Day 1

9:00 a.m. to 5:00 p.m.

9:00 a.m. to 11:00 a.m.: Overview of HR service delivery
11:00 a.m. to 12:30 p.m.: Review of course prerequisites, HRSD tables and components

12:30 p.m. to 1:30 p.m.: Lunch break

1:30 p.m. to 3:00 p.m.: Central HRSD configuration
3:00 p.m. to 5:00 p.m.: Content automation and campaigns

Day 2

9.00 a.m. to 5.00 p.m.

9.00 a.m. to 11.00 a.m.: Employee Document Management, Configure EDM, Quick Start Tests

11.00 a.m. to 12.30 p.m: Governance Strategies, Delegated Development, Lock Down HR Administration

12.30 p.m. to 13.30: Lunch break

1.30 p.m to 3.00 p.m: Secure HRSD, HR Integrations

3.00 p.m to 5:00 p.m: Now Intelligence for HRSD, Appendix

The mentioned end times are to be understood as guidelines. Changes in the schedule may occur, for example, due to smaller groups, a good basic understanding of the topic or similar. Times are also planned for the follow-up or preparation of topics on one's own. In addition to the morning and afternoon break of approx. 15 minutes and the lunch break of approx. 1 hour, there are also shorter screen breaks (5-10 min.) in between virtual trainings.

Related ServiceNow® trainings:

ServiceNow Trainings for your organisation - Inhouse

You would like to introduce or deepen ServiceNow® in your company together with your colleagues? Our trainers can also support you on-site and conduct the training and certification with you in your company or at a location of your choice.

On request, we will put together a tailored offer for the training of your employee:s - just contact us via our contact form.