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In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

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ServiceNow® CMDB Fundamentals

At a glance

ServiceNow® authorised training partner
ServiceNow® accredited training materials
Learn with ServiceNow® Sandbox instance
Includes 2 micro-certifications
Trainers with many years of practical experience
In-house at your organisation or at our training centres

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The ServiceNow® CMDB Training

Our three-day ServiceNow® CMDB Fundamentals training course is ideal for people who want to understand the basics of CMDB and learn the principles of automation and maintenance to improve the efficiency and reliability of IT services in their organisation.

Participants will learn the basic principles of successful CMDB design, including automating the CMDB and continuously maintaining the health of their CMDB to ensure an accurate and up-to-date view of the IT infrastructure and its relationships.

Who is the training suitable for?

IT managers and executives: Individuals responsible for strategic planning and management of the IT infrastructure who want to ensure that the CMDB is properly set up and maintained
Configuration Managers: Individuals who are responsible for the configuration and maintenance of the CMDB and want to deepen their knowledge and skills in this area
ServiceNow® Administrators: Individuals who manage the ServiceNow® platform and need to ensure that the CMDB is functioning correctly and is integrated into the overall IT service management strategy.
IT administrators and technicians People who work with the CMDB on a daily basis and want to gain a deeper understanding of its design, automation and maintenance
IT architects and consultants: professionally qualified people who design and implement IT solutions and therefore need to ensure that the CMDB plays a central role in their architectures
Project managers: people who manage IT projects and need to ensure that CMDB projects stay on budget, on time and within budget to deliver the desired business benefits

In preparation for the training, the 3-hour on-demand training "Welcome to ServiceNow" should be completed on the ServiceNow® NowLearning platform. This training is available in both German and English and teaches basic skills in navigation, form utilisation, list filters and more.

ServiceNow Trainings for your organisation - Inhouse

You would like to introduce or deepen ServiceNow® in your company together with your colleagues? Our trainers can also support you on-site and conduct the training and certification with you in your company or at a location of your choice.

On request, we will put together a tailored offer for the training of your employee:s - just contact us via our contact form.

Get a quote

The contents of the ServiceNow® CMDB Fundamental training course

Basics of the CMDB

Introduction to the CMDB and its importance for IT service management
Understanding CMDB concepts, terms and structures
Differentiation between configuration items (CIs) and their relationships

Data modelling and CI classes

Definition and management of CI classes and attributes
Modelling the data structure in the CMDB
Using base classes and inheritance to manage CI data

Data import and maintenance

Methods for importing and updating CI data
Use of discovery and service mapping to automatically capture CI data
Best practices for maintaining and updating CMDB data

CMDB Governance and best practices

Implementation of CMDB governance strategies and guidelines
Ensuring data quality and integrity
Utilising dashboards and reports to monitor and manage the CMDB

Examination and certification

There is no certification exam after the ServiceNow® CMDB Fundamentals training. Instead, 2 micro-certifications are acquired in the course of the training, in which you demonstrate in a simulation that you can configure a ServiceNow® instance according to the given specifications. These are the following micro-certifications:

CMDB Configuration

This certification confirms that the participant has understood the basic principles and best practices for the design and configuration of the CMDB
It demonstrates that the participant is able to efficiently structure and configure the CMDB to meet the requirements of the organisation in question

CMDB Health Micro Certification:

This certification confirms that the participant knows the methods and tools for maintaining the data integrity and health of the CMDB
It demonstrates that the participant is able to implement strategies to continuously monitor and improve CMDB quality

These micro-certifications help participants to prove their knowledge and skills in the field of CMDB and demonstrate their qualifications to their employer and colleagues.

Our methodology: Learning ServiceNow® in a practical way

Our courses are interactive and not Power Point events - because this is the only way to ensure lasting learning success. For this reason, we use various methods in our ServiceNow® Fundamentals training courses to break up the learning content and at the same time simulate its application in practice.

So that you can reproduce all the work steps, they are not only demonstrated, but you are also encouraged to implement them independently on your computer. For example, incidents and changes are created and edited by the course participants, and the customisation of forms and fields is also part of the training. Therefore, please bring your own WLAN-enabled device to the training.

Passende ServiceNow® Kurse:

ServiceNow® ITSM Fundamentals

Learn about the lifecycles of ITSM processes in ServiceNow® online or on-site in 2 days.

The training provides a comprehensive foundation for the management and optimisation of IT services using the Now platform as well as necessary information on other applications of the platform, such as Configuration and Knowledge Management and the ServiceNow ITSM Professional Suite.

To the ServiceNow® Training

ServiceNow® Administration Fundamentals

In our three-day ServiceNow® Admin Fundamentals training course, you will be trained in the system administration and configuration of the Now® platform. On your personal ServiceNow® Sandbox instance, you can directly apply and consolidate what you have learnt in various practical exercises.

To the ServiceNow® Training