Make your business more responsive and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

Agile Service Management Scaling Agile

The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.

Consulting for Digitalisation
Identity & Access Management

Aligning processes more closely with business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our services relating to processes.

Business Process Management Digitalisation of business processes Process consulting

We provide you with extensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.

Agile & IT Service Management Customer Service Management Enterprise Service Management HR Management Software Service Management as a Service Service management trainings



The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries. 

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services. 

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

Trainings for the IT Infrastructure Library (ITIL® 4) - the globally recognized best practice model for implementing IT service management.

ITIL® 4 Foundation

Training for the process-oriented method for project management, which is based on best practices.

PRINCE2® Foundation Online

Trainings on a variety of aspects of the cloud-based Now platform of ServiceNow®.

Operation of ServiceNow Customer Service Management Introduction Handling Scoped Applications Java-Script Coding in ServiceNow ServiceNow Asset vs. CI ServiceNow HR Workshop ServiceNow Best Practice Service Portal ServiceNow Reporting

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

Apollo 13 Simulation Challenge of Egypt™ Grab@Pizza-Simulation ITSM around the World MarsLander® – an ITIL® 4 Simulation The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

PRINCE2® Foundation Online

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.


Read more

Tips for the use and handling of ServiceNow®. Learn more about detailed questions regarding the use and optimization of the ServiceNow® service portal in short videos.

Training courses for IT service management

In our training courses for ITSM, you will be prepared and certified for the use of IT Service Management online or on-site.




Training for processes and methods in service management

The most common of all methodologies for IT service management is ITIL® - the IT Infrastructure Library - which comprehensively defines roles and processes that should be applied in service management. Here, you can get certified according to the internationally recognized standard and thus learn and have your skills in dealing with a structured service management certified. If you have little prior knowledge of ITSM, the ITIL® 4 Foundation is the right course for your entry into the new framework. For more information, visit our ITIL® 4 Trainings & Certification page.

Service management in tool use

In order to apply the necessary processes in concrete tools, it is again advisable to use ITSM training courses for the respective tool. For this purpose, we offer courses for ServiceNow® ITSM as well as for Ivanti or other tools.

ITSM workshops and simulations

In our workshops and simulations, we comprehensively prepare you and your colleagues for practical use in your in-house organization. In the ITSM workshops, we focus on concrete use cases from your organization, while in the ITSM simulations you can playfully try out the application of the methods using specific case studies.

Service Management basics

ITIL® 4 Foundation

The ITIL® Foundation is ideal if you want to start in methods around (IT) Service Management and crown this with a worldwide recognized certification.

We offer the course in two different variants: The faster 2-day course as well as a three-day variant that allows you to lay the foundation for the new ITIL® version with numerous practical examples, all topics of the latest AXELOS syllabus and intensive exam preparation for certification.

You can take the course either as an online live session or as a classroom session in our training centers throughout Germany.

All ITIL® Foundations

ITIL® 4 Foundation Plus - Virtual Classroom

In the Virtual Classroom Training, our experienced trainers bring you to certification in a live online session.

Here you can ask questions and ask for tips as usual. You will take the exam online after the course.


990 EUR plus VAT

Price per participant excl. exam fees

ITIL® 4 Foundation Plus ­ Classroom

The 3-day ITIL® 4 Foundation course as a face-to-face course at one of our training locations throughout Germany.

You take the certification exam online on the PeopleCert® platform at a time of your choosing and receive your certificate after passing the exam.


1150 EUR plus VAT

Price per participant:in excl. examination fees

ITSM simulations

MarsLander® – An ITIL® 4 Simulation

The mission of your team is clear: Launch a rocket with the MarsLander® on-board, bring it to Mars and gather valuable data for universities and research centres. Your challenge consists of supporting the Mission Control and ensuring that all mission objectives can be attained. 

ITSM around the world - a IT Service Management simulation

The simulation workshop ITSM around the world - which we offer in cooperation with expertplace networks group AG - is an intensive one-day workshop that uses an interactive game to teach the basic concepts and practices of service management.

An exciting and varied voyage around the world presents the participants with challenges that can only be solved economically through clearly defined processes, roles and responsibilities.

iTSM workshops

Our workshops on topics in service management

Agile Service Management & ITIL® 4

With our workshop “Agile Service Management & ITIL® 4” we give you the possibility of understanding the most important innovations of ITIL® 4 in a compact overview and to directly discuss their relevance to your individual situation.

IT Service Continuity Management

The ITSCM course handles the topic of IT disaster prevention and IT disaster management measures. You will hereby become acquainted with the appropriate norms, with the goal of implementing a suitable and effective management system.


Introduction to Change Management

The Change Management ensures that standardised methods and procedures are applied for an efficient and rapid handling of all changes to the IT. The objective is to minimise the effects of disruptions entailed by changes.


Problem Management and Problem Solving Strategies

In our workshop Problem Management and Problem Solving Strategies, our experienced trainers will guide you for two days through various questions and establish a methodical structure for approaching problems in the IT operations of your organization. In this way, we work together to develop starting points with which you can optimize your service management.

ITSM tool trainings

ServiceNow® First Touch

With our ServiceNow® First Touch training, you will get to know ServiceNow® ITSM using a practical example and learn how you can organize your IT service management and its processes with ServiceNow® and implement them in accordance with ITIL®.

The focus of the course is on the practical implementation of a story under the guidance of our trainers, who have extensive ITIL® experience and know ServiceNow® inside out. This makes you the right person to map even complex processes in ServiceNow®.

ITSM inhouse trainings

Service Management Inhouse Trainings

Mit unseren Inhouse Trainings unterstützen wir den Ausbau der Service Management Kompetenzen speziell für Ihr Unternehmen.

In Online Live Sessions oder vor Ort an einem von Ihnen gewünschten Standort bringen wir Ihre Mitarbeiter:innen zu Zertifizierung und Fertigkeiten.

Various training formats

On site

On-site presence training - either at one of our training centres across Germany or at your organisation's premises.

Online trainings

Pure web-based training in a browser app - learn whenever and wherever you want, only an internet connection is needed.

Virtual Classroom

The trainings as an online live session with trainers paired with the high-quality training materials of the on-site trainings.

You got any questions?

Cornelia Nitsch

Seminar Organisation

How can we support you?