In our training courses for ITSM, you will be prepared and certified for the use of IT Service Management online or on-site.
The most common of all methodologies for IT service management is ITIL® - the IT Infrastructure Library - which comprehensively defines roles and processes that should be applied in service management. Here, you can get certified according to the internationally recognized standard and thus learn and have your skills in dealing with a structured service management certified. If you have little prior knowledge of ITSM, the ITIL® 4 Foundation is the right course for your entry into the new framework. For more information, visit our ITIL® 4 Trainings & Certification page.
In order to apply the necessary processes in concrete tools, it is again advisable to use ITSM training courses for the respective tool. For this purpose, we offer courses for ServiceNow® ITSM as well as for Ivanti or other tools.
In our workshops and simulations, we comprehensively prepare you and your colleagues for practical use in your in-house organization. In the ITSM workshops, we focus on concrete use cases from your organization, while in the ITSM simulations you can playfully try out the application of the methods using specific case studies.
The ITIL® Foundation is ideal if you want to start in methods around (IT) Service Management and crown this with a worldwide recognized certification.
We offer the course in two different variants: The faster 2-day course as well as a three-day variant that allows you to lay the foundation for the new ITIL® version with numerous practical examples, all topics of the latest AXELOS syllabus and intensive exam preparation for certification.
You can take the course either as an online live session or as a classroom session in our training centers throughout Germany.
With the ITIL® 4 Foundation Online training, you lay the foundation for training as an ITIL® Managing Professional or Strategic Leader in an online course - whenever and wherever you want.
The mission of your team is clear: Launch a rocket with the MarsLander® on-board, bring it to Mars and gather valuable data for universities and research centres. Your challenge consists of supporting the Mission Control and ensuring that all mission objectives can be attained.
The simulation workshop ITSM around the world - which we offer in cooperation with expertplace networks group AG - is an intensive one-day workshop that uses an interactive game to teach the basic concepts and practices of service management.
An exciting and varied voyage around the world presents the participants with challenges that can only be solved economically through clearly defined processes, roles and responsibilities.
With our workshop “Agile Service Management & ITIL® 4” we give you the possibility of understanding the most important innovations of ITIL® 4 in a compact overview and to directly discuss their relevance to your individual situation.
The Change Management ensures that standardised methods and procedures are applied for an efficient and rapid handling of all changes to the IT. The objective is to minimise the effects of disruptions entailed by changes.
In our workshop Problem Management and Problem Solving Strategies, our experienced trainers will guide you for two days through various questions and establish a methodical structure for approaching problems in the IT operations of your organization. In this way, we work together to develop starting points with which you can optimize your service management.
Learn about the lifecycles of ITSM processes in ServiceNow® online or on-site in 2 days.
The training provides a comprehensive foundation for the management and optimisation of IT services using the Now platform as well as necessary information on other applications of the platform, such as Configuration and Knowledge Management and the ServiceNow ITSM Professional Suite.
Our three-day ServiceNow® IT Service Management (ITSM) Implementation Fundamentals course provides a comprehensive foundation for the successful implementation of ITSM solutions on the Now platform in order to efficiently and effectively organise IT service processes within the company.
Mit unseren Inhouse Trainings unterstützen wir den Ausbau der Service Management Kompetenzen speziell für Ihr Unternehmen.
In Online Live Sessions oder vor Ort an einem von Ihnen gewünschten Standort bringen wir Ihre Mitarbeiter:innen zu Zertifizierung und Fertigkeiten.
On-site presence training - either at one of our training centres across Germany or at your organisation's premises.
Pure web-based training in a browser app - learn whenever and wherever you want, only an internet connection is needed.
The trainings as an online live session with trainers paired with the high-quality training materials of the on-site trainings.
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