In our training courses for ITSM, you will be prepared and certified for the use of IT Service Management online or on-site.
The most common of all methodologies for IT service management is ITIL® - the IT Infrastructure Library - which comprehensively defines roles and processes that should be applied in service management. Here, you can get certified according to the internationally recognized standard and thus learn and have your skills in dealing with a structured service management certified. If you have little prior knowledge of ITSM, the ITIL® 4 Foundation is the right course for your entry into the new framework. For more information, visit our ITIL® 4 Trainings & Certification page.
In order to apply the necessary processes in concrete tools, it is again advisable to use ITSM training courses for the respective tool. For this purpose, we offer courses for ServiceNow® ITSM as well as for Ivanti or other tools.
In our workshops and simulations, we comprehensively prepare you and your colleagues for practical use in your in-house organization. In the ITSM workshops, we focus on concrete use cases from your organization, while in the ITSM simulations you can playfully try out the application of the methods using specific case studies.
The ITIL® Foundation is ideal if you want to start in methods around (IT) Service Management and crown this with a worldwide recognized certification.
We offer the course in two different variants: The faster 2-day course as well as a three-day variant that allows you to lay the foundation for the new ITIL® version with numerous practical examples, all topics of the latest AXELOS syllabus and intensive exam preparation for certification.
You can take the course either as an online live session or as a classroom session in our training centers throughout Germany.
In the Virtual Classroom Training, our experienced trainers bring you to certification in a live online session.
Here you can ask questions and ask for tips as usual. You will take the exam online after the course.
990 EUR plus VAT
Price per participant excl. exam fees
The 3-day ITIL® 4 Foundation course as a face-to-face course at one of our training locations throughout Germany.
You take the certification exam online on the PeopleCert® platform at a time of your choosing and receive your certificate after passing the exam.
Price per participant:in excl. examination fees
The mission of your team is clear: Launch a rocket with the MarsLander® on-board, bring it to Mars and gather valuable data for universities and research centres. Your challenge consists of supporting the Mission Control and ensuring that all mission objectives can be attained.
The simulation workshop ITSM around the world - which we offer in cooperation with expertplace networks group AG - is an intensive one-day workshop that uses an interactive game to teach the basic concepts and practices of service management.
An exciting and varied voyage around the world presents the participants with challenges that can only be solved economically through clearly defined processes, roles and responsibilities.
With our workshop “Agile Service Management & ITIL® 4” we give you the possibility of understanding the most important innovations of ITIL® 4 in a compact overview and to directly discuss their relevance to your individual situation.
The ITSCM course handles the topic of IT disaster prevention and IT disaster management measures. You will hereby become acquainted with the appropriate norms, with the goal of implementing a suitable and effective management system.
The Change Management ensures that standardised methods and procedures are applied for an efficient and rapid handling of all changes to the IT. The objective is to minimise the effects of disruptions entailed by changes.
In our workshop Problem Management and Problem Solving Strategies, our experienced trainers will guide you for two days through various questions and establish a methodical structure for approaching problems in the IT operations of your organization. In this way, we work together to develop starting points with which you can optimize your service management.
With our ServiceNow® First Touch training, you will get to know ServiceNow® ITSM using a practical example and learn how you can organize your IT service management and its processes with ServiceNow® and implement them in accordance with ITIL®.
The focus of the course is on the practical implementation of a story under the guidance of our trainers, who have extensive ITIL® experience and know ServiceNow® inside out. This makes you the right person to map even complex processes in ServiceNow®.
Mit unseren Inhouse Trainings unterstützen wir den Ausbau der Service Management Kompetenzen speziell für Ihr Unternehmen.
In Online Live Sessions oder vor Ort an einem von Ihnen gewünschten Standort bringen wir Ihre Mitarbeiter:innen zu Zertifizierung und Fertigkeiten.
On-site presence training - either at one of our training centres across Germany or at your organisation's premises.
Pure web-based training in a browser app - learn whenever and wherever you want, only an internet connection is needed.
The trainings as an online live session with trainers paired with the high-quality training materials of the on-site trainings.