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› Agile Transformation › Digital transformation › Information Security › Process Transformation › Service Management

Make your business more responsive and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

› Agile Service Management › Scaling Agile

The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.

› Consulting for Digitalisation

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Aligning processes more closely with business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our services relating to processes.

› Business Process Management › Digitalisation of business processes › Process consulting

We provide you with extensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.

› Agile & IT Service Management › Customer Service Management › Enterprise Service Management › HR Management Software › Service Management as a Service › Service management trainings

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› Now Platform portfolio › ServiceNow® Consulting › ServiceNow® Implementation › ServiceNow® Managed Services › ServiceNow® UX Design › ServiceNow® trainings

The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries.

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services.

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

Trainings

Trainings for ITSM and project management

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Trainings for the IT Infrastructure Library (ITIL® 4) - the globally recognized best practice model for implementing IT service management.

› ITIL® 4 Foundation › ITIL® 4 Foundation Plus

Training for the process-oriented method for project management, which is based on best practices.

› PRINCE2® Foundation Online

Trainings on a variety of aspects of the cloud-based Now Platform of ServiceNow®.

› ServiceNow® Administration Fundamentals › ServiceNow® Application Development Fundamentals › ServiceNow® CMDB Fundamentals › ServiceNow® ITSM Fundamentals › ServiceNow® ITSM Implementation › ServiceNow® Workshops

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

› Apollo 13 Simulation › Challenge of Egypt™ › Grab@Pizza-Simulation › ITSM around the World › MarsLander® – an ITIL® 4 Simulation › The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

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› Events › ITSM News › ServiceNow® Tutorials › Webinars

Here you will find a selection of events where you can come into direct contact with our employees.

Tips for the use and handling of ServiceNow®. Learn more about detailed questions regarding the use and optimization of the ServiceNow® service portal in short videos.

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ServiceNow® Hardware Asset Management Fundamentals

Your benefits

ServiceNow® authorised training partner
ServiceNow® accredited training materials
Learn with ServiceNow® Sandbox instance
With voucher for official ServiceNow® certification
Trainers with many years of practical experience
In-house at your organisation or at our training centres

Get a quote

The ServiceNow® certification for IT asset managers

In our three-day ServiceNow® Hardware Asset Management (HAM) Fundamentals training course, our ServiceNow® certified instructors will guide you through the core concepts of hardware asset tracking, lifecycle management, and best practices within the Now® platform. On your personal ServiceNow® Sandbox instance, you will apply your knowledge through hands-on exercises.

You can conduct the training as an online live session with a trainer, on site at our training facilities or in-house in your organisation.

After completing the course, you will receive an exam voucher to take the certification exam on the ServiceNow® learning platform. Upon passing, you will earn the ServiceNow® Certified Implementation Specialist - Hardware Asset Management certification, validating your expertise in HAM and enabling further specializations within ServiceNow®.

Who is the training suitable for?

This training is ideal for IT asset managers, procurement specialists and ServiceNow® administrators who are responsible for tracking, managing and optimizing hardware assets throughout their lifecycle. It is particularly useful for professionals looking to implement HAM best practices and integrate asset processes into the Now® platform.

To prepare for the course, it is recommended to have previously completed the Welcome to ServiceNow® and ServiceNow® Administration Fundamentals courses. This basic training provides fundamental knowledge about navigating ServiceNow®.

Requirements

The prerequisites for attending the ServiceNow® Hardware Asset Management Fundamentals Training are:

Basic knowledge of ServiceNow®: Participants should have some hands-on experience with the Now platform
Welcome to ServiceNow® and ServiceNow® Administration Fundamentals (recommended): Although it is not a mandatory requirement, it is recommended by us to have successfully completed the training in order to have a better understanding of the ServiceNow® platform.

The contents of ServiceNow® Hardware Asset Management Fundamentals

Hardware Asset Management - Introduction

The life cycle of hardware assets
Best practices for asset management
Implementation of HAM in ServiceNow

Trustworthy Data

Device details and model datasets
Asset datasets and bundled assets
Discovery, CMDB and normalization data services
Hardware model normalization
Asset and configuration items (CIs)

Practical Management

Consumables
Stock Management
Automated Asset Population
Asset Retirement
Asset Lifecycle Automation

Operational Integration

Reports, dashboards and asset tracking
Requests, procurement and automated inventory management
Mobile asset management
Extend asset and configuration

Strategic conformity

Contract management
Financial aspects of contracts
IT cost management

Exam and certification

Upon completing the Hardware Asset Management Fundamentals course, you will be eligible to take the ServiceNow Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) exam. The exam is conducted online through the ServiceNow Webassessor platform, in partnership with Kryterion.

The exam consists of 60 multiple-choice questions, to be answered within 90 minutes. To pass, you must achieve a 70% or higher score. The exam is available only in English and must be taken within 12 months of receiving your voucher.

Upon passing, you will receive a digital certificate, which can be printed if needed. More details, including the exam blueprint, can be found on the ServiceNow® website.

Our methodology: ServiceNow hands-on learning

Our courses are interactive and not Power Point events - because this is the only way to ensure lasting learning success. For this reason, we use various methods in our ServiceNow Fundamentals training courses to break up the learning content and at the same time simulate its application in practice.

So that you can reproduce all the work steps, they are not only demonstrated, but you are also encouraged to implement them independently on your computer. For example, incidents and changes are created and edited by the course participants, and the adaptation of forms and fields is also part of the training. Therefore, please bring your own WLAN-enabled device to the training.

Related ServiceNow® trainings:

ServiceNow Trainings for your organisation - Inhouse

You would like to introduce or deepen ServiceNow® in your company together with your colleagues? Our trainers can also support you on-site and conduct the training and certification with you in your company or at a location of your choice.

On request, we will put together a tailored offer for the training of your employee:s - just contact us via our contact form.