Consulting

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Our experienced employees will lead you, detached from rigid theory and individual frameworks, to a modern Enterprise Service Management.

Our experts in Enterprise Solutions support your transformation to digitized service processes based on the market-leading Enterprise Service Management platform ServiceNow. We help you from the definition of the roadmap through the solution architecture and successful implementation to the stable application management and operation in a DevOps approach.

We help our customers to meet the constantly growing requirements for compliance, data protection and information security with appropriate concepts, processes, services and technical solutions. In doing so, we consider both your possibilities and framework conditions as well as the formal requirements.

We put our customers in a position to anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.
 

With our experienced management consultants from the Future Service Enablement division, we develop our own answers to the Enterprise Service Management of the future and help our customers to profitably use the possibilities and advantages of digitization in their own business and service processes.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

With a more data-driven world the classical methods and tools for handling IT operations are no longer fitting the future needs. With the help of ServiceNow IT Operations Management (ITOM) we help our customers modernize, transform and reach the next level of automation and maturity. 

Trainings

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Unser Schulungsangebot ist auch als "Virtual Classroom Training" verfügbar:

In einer Online Live Session führen unsere Trainer Sie und Ihre Mitarbeiter zu offiziellen Zertifizierungen für Frameworks im IT-Service Management und Projektmanagement. Dabei stehen sie Ihnen während des Kurses persönlich und in Echtzeit für individuelle Fragen und Erläuterungen zur Verfügung.

Auf diese Weise gewährleisten wir den selben hohen Qualitätsstandard wie bei unseren Präsenzschulungen. 

In unseren Projektmanagement-Trainings, Workshops und Schulungen bilden wir Sie und Ihre Kollegen zu Frameworks aus und zertifizieren Sie nach offiziellen Standards.

Unsere praxiserfahrenen Trainer geben ihr Expertenwissen gerne weiter und bereiten Sie optimal auf Prüfung und Zertifizierung vor. Dafür stehen Ihnen die Schulungen in verschiedenen Formaten zur Verfügung: Als Online-Training, Virtual Classrooms oder Präsenzschulungen - sowohl Inhouse exklusiv bei Ihnen im Unternehmen oder aber Onsite.

Our Scrum seminars cover not only the basics but also further aspects such as optimizing and increasing team productivity as well as product development in an agile environment.

ServiceNow ist Anbieter einer cloud-basierten Software-as-a-Service (SaaS) für Enterprise Service Management.

In unseren ServiceNow Schulungen sammeln Sie Erfahrungen im Umgang mit der Software und lernen, wie Sie Ihre Arbeitsprozesse in ServiceNow abbilden und optimieren können. Als autorisierter Trainingspartner von ServiceNow bieten wir Ihnen außerdem auch die offizielle Zertifizierung an.

Management of Risk (M_o_R®) is a framework for risk management. It helps companies to identify and control risks and to make appropriate decisions.

Our Accreditations

The iTSM Group is a company from Germany, accredited by the PeopleCert for ITIL®, PRINCE2®, M_o_R® education.

With the help of your suggestions, we have compiled for you new innovative training topics and concepts for the further education in the organisational and procedural segment. Our trainings are state-of-the-art from methodical and didactic point of view for adult education, so that the sustainable learning success is guaranteed for you. Our trainers are permanently employed staff of the iTSM Group, who have been outstandingly qualified for their training activity. In addition, our trainers are also project managers or collaborators in our customer projects and bring along in their trainings a large treasure trove of experience in practical knowledge. 

This has been acknowledged to us by the excellent appraisals of our training participants. Thus, our trainers have been appraised by you in the last year with an average of 1,1* and our training materials (Best Practice Book) with 1,3. These gratifying results are incentive and motivation at the same time, for maintaining our high level and for subjecting our trainings to a continual improvement process. Thus, we systematically let the practical experience gained in our projects flow into our training materials, so you not only learn examination-relevant knowledge, but can also take interesting solution approaches for your daily practice with you.

Our Accreditations

ITIL® / PRINCE2®/ PRINCE2 Agile® / M_o_R® are registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

DevOps Foundation, Certified Agile Service Manager (CASM), Certified Agile Process Owner (CAPO), Agile Service Management, DevOps Test Engineering (DTE), DevOps Leader (DOL), and DevOps Practitioner are registered marks of the DevOps Institute.

COBIT® is a registered trade mark of ISACA® in the United States and other countries.