Consulting

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Our experienced employees will lead you, detached from rigid theory and individual frameworks, to a modern Enterprise Service Management.

Our experts in Enterprise Solutions support your transformation to digitized service processes based on the market-leading Enterprise Service Management platform ServiceNow. We help you from the definition of the roadmap through the solution architecture and successful implementation to the stable application management and operation in a DevOps approach.

We help our customers to meet the constantly growing requirements for compliance, data protection and information security with appropriate concepts, processes, services and technical solutions. In doing so, we consider both your possibilities and framework conditions as well as the formal requirements.

We put our customers in a position to anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.
 

With our experienced management consultants from the Future Service Enablement division, we develop our own answers to the Enterprise Service Management of the future and help our customers to profitably use the possibilities and advantages of digitization in their own business and service processes.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

Trainings

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Our Scrum seminars cover not only the basics but also further aspects such as optimizing and increasing team productivity as well as product development in an agile environment.

Management of Risk (M_o_R®) is a framework for risk management. It helps companies to identify and control risks and to make appropriate decisions.

Our Accreditations

The iTSM Group is a company from Germany, accredited by the PeopleCert for ITIL®, PRINCE2®, M_o_R® education.

With the help of your suggestions, we have compiled for you new innovative training topics and concepts for the further education in the organisational and procedural segment. Our trainings are state-of-the-art from methodical and didactic point of view for adult education, so that the sustainable learning success is guaranteed for you. Our trainers are permanently employed staff of the iTSM Group, who have been outstandingly qualified for their training activity. In addition, our trainers are also project managers or collaborators in our customer projects and bring along in their trainings a large treasure trove of experience in practical knowledge. 

This has been acknowledged to us by the excellent appraisals of our training participants. Thus, our trainers have been appraised by you in the last year with an average of 1,1* and our training materials (Best Practice Book) with 1,3. These gratifying results are incentive and motivation at the same time, for maintaining our high level and for subjecting our trainings to a continual improvement process. Thus, we systematically let the practical experience gained in our projects flow into our training materials, so you not only learn examination-relevant knowledge, but can also take interesting solution approaches for your daily practice with you.

Our Accreditations

ITIL® / PRINCE2®/ PRINCE2 Agile® / M_o_R® are registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

DevOps Foundation, Certified Agile Service Manager (CASM), Certified Agile Process Owner (CAPO), Agile Service Management, DevOps Test Engineering (DTE), DevOps Leader (DOL), and DevOps Practitioner are registered marks of the DevOps Institute.

COBIT® is a registered trade mark of ISACA® in the United States and other countries.