Make your business more responsive and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

Agile Service Management Scaling Agile

The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.

Consulting for Digitalisation
Identity & Access Management

Aligning processes more closely with business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our services relating to processes.

Business Process Management Digitalisation of business processes Process consulting

We provide you with extensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.

Agile & IT Service Management Customer Service Management Enterprise Service Management HR Management Software Service Management as a Service Service management trainings

ServiceNow®

ServiceNow®

The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries. 

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services. 

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

Trainings for the IT Infrastructure Library (ITIL® 4) - the globally recognized best practice model for implementing IT service management.

ITIL® 4 Foundation ITIL® 4 Foundation Plus

Training for the process-oriented method for project management, which is based on best practices.

PRINCE2® Foundation Online

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

Apollo 13 Simulation Challenge of Egypt™ Grab@Pizza-Simulation ITSM around the World MarsLander® – an ITIL® 4 Simulation The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

Knowledge

Read more

Tips for the use and handling of ServiceNow®. Learn more about detailed questions regarding the use and optimization of the ServiceNow® service portal in short videos.

ServiceNow® World Forum Munich 2024

23. Oktober 2024
Munich trade fair

Register now

Exciting impulses to meet the challenges of digitization in the SME sector

Find new inspiration for your organization's digitalization journey at the ServiceNow® World Forum 2024 in Munich. Learn more about concrete application possibilities of AI in enterprise management and integration possibilities of the Now platform! As a ServiceNow® Elite Partner and World Forum Gold Sponsor, the iTSM Group cordially invites you to this exclusive, one-day ServiceNow® event.

Take the opportunity to experience practical examples from the areas of ITSM, ITOM, GRC, ISMS, IAM sowie HRSD to see how our end-to-end process consulting focused on SMEs and with the help of the ServiceNow® platform can decisively advance your digital transformation and when it makes sense to use AI in the areas of your company.

As a ServiceNow® Elite Partner, our company offers customized solutions for various industries. We have specialized in the banking and insurance sector in particular and offer comprehensive training and services. Our expertise extends to the optimization of core banking processes, which are essential for efficiency and security in the banking industry. In addition, we develop specific packages for information security management systems (ISMS), SOX compliance, the EU Digital Operational Resilience Act (DORA) regulation, and the NIS-2 guidelines to ensure the highest security standards for our clients and help them meet BaFin requirements.

Another focus of our ServiceNow® portfolio is Identity and Access Management (IAM) with solutions from ClearSkye. These enable our customers to manage their access rights effectively and increase the security of their data.

As an Authorized Training Partner (ATP) of ServiceNow®, our customized ServiceNow® trainings and workshops are designed to meet the specific needs of our customers and prepare them for the challenges of digital transformation. In this way, we help companies to operate successfully and securely in the highly dynamic and regulated financial sector.

Visit us at our stand and get to know the iTSM team in person. Make valuable contacts and expand your network with a large and strong local partner. Are you ready for your own digitalization journey? With ServiceNow® and the iTSM Group, you can get started right away.

Get your Ticket now

Agenda

From 8:00 - Check-in

Get your World Forum badge and meet us for a coffee at the Expo

8:30 – 9:45 - Sessions and Demos

Use AI for your work in expert-led sessions and demos, product roadmaps, networking at the expo and much more.

10:00 – 11:00 - Main-Keynote

Learn how you can use AI to transform and optimize every area of your business. 

11:30 – 16:30 - Sessions and Demos

The use of AI in practice will continue with inspiring sessions and demos, product roadmaps, networking at the expo and much more.

12:00 – 13:00 - Lunch

We would like to invite you to lunch together at the Expo

16:30 – 17:15 - Closing session

17:00 – 18:30 - Networking reception

End the day with snacks & drinks, networking with other participants and a bit of fun in the Expo

The iTSM Group as a ServiceNow partner

As a ServiceNow® Elite Partner, our company offers customized solutions for various industries. We specialize in banking and insurance in particular and support our customers with comprehensive services on the way to their process platform - from consulting and implementation to training and operation.

We have particular expertise in optimizing core processes that are essential for efficiency and security in banking and develop specific packages for information security management systems (ISMS), SOX compliance and NIS-2 guidelines. Another focus of our work is in the area of Identity and Access Management (IAM) where we provide our clients with solutions to effectively manage their access rights and increase the security of their data. In addition, we train and certify your employees in the use of ServiceNow® and thus help companies to operate successfully and securely in the highly dynamic and regulated financial sector. 

ServiceNow Elite Partner Badge der iTSM Group

These experts are on site for you

Register now

Secure your place at the World Forum in Munich and experience the ServiceNow® world of tomorrow.

Do you have any questions about the World Forum 2024?

Claude Baumann

Head of Group Sales

ServiceNow® Consulting

On a strategic level, we support and advise you on possible measures for setting up or expanding your ServiceNow® platform and its interlinking with various specialist departments.

You will receive a concrete roadmap for the step-by-step transformation of your ESM organization, which is designed to deliver measurable benefits.

To ServiceNow® Consulting