Make your business more responsive and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

Agile Service Management Scaling Agile

The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.

Consulting for Digitalisation
Identity & Access Management

Aligning processes more closely with business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our services relating to processes.

Business Process Management Digitalisation of business processes Process consulting

We provide you with extensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.

Agile & IT Service Management Customer Service Management Enterprise Service Management HR Management Software Service Management as a Service Service management trainings



The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries. 

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services. 

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

Trainings for the IT Infrastructure Library (ITIL® 4) - the globally recognized best practice model for implementing IT service management.

ITIL® 4 Foundation ITIL® 4 Foundation Plus

Training for the process-oriented method for project management, which is based on best practices.

PRINCE2® Foundation Online

Trainings on a variety of aspects of the cloud-based Now platform of ServiceNow®.

Operation of ServiceNow Customer Service Management Introduction Handling Scoped Applications Java-Script Coding in ServiceNow ServiceNow Asset vs. CI ServiceNow HR Workshop ServiceNow Best Practice Service Portal ServiceNow Reporting

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

Apollo 13 Simulation Challenge of Egypt™ Grab@Pizza-Simulation ITSM around the World MarsLander® – an ITIL® 4 Simulation The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

ITIL® 4 Foundation Online PRINCE2® Foundation Online

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.


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Tips for the use and handling of ServiceNow®. Learn more about detailed questions regarding the use and optimization of the ServiceNow® service portal in short videos.

Join us to experience the future of digital transformation against the sparkling backdrop of Las Vegas at the leading event for ServiceNow® enthusiasts and innovators. 

ServiceNow® Reporting with Performance Analytics

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With informative BI dashboards for better decisions in IT operations

Learn about the full ServiceNow® power for reporting: In our webinar, we will show you how Performance Analytics can help you make more accurate capacity plans and improve service quality by tracking historical trends. This makes the webinar ideally suited for IT Operations Managers, Platform Owners and Service Operations Managers.

Performance Analytics is a reporting-focused licensed application for the ServiceNow® platform. The reporting, which goes far beyond standard reporting in terms of depth and visualisation, allows you to better capture optimisation potential and developments and thus guide the continuous improvement of your services.

In addition to the examples from the application and the presentation of the application, there will also be enough time to place your questions about performance analytics and ServiceNow® reporting in general with experts in the field.

The Contents of the ServiceNow® Reporting Webinar

What is Performance Analytics?

Basic introduction about Performance Analytics and how it benefits in generating value to the business.


Improving Capacity Planning & Service Quality

Get to know how Performance Analytics reports help you through use cases capacity planning and service quality evaluations.

Performance Analytics Report Features

Take a look at the Performance Analytics report and what additional features the Performance Analytics report provides compared to a normal report.

Performance Analytics Premium Subscription

Performance Analytics premium is not required to use Performance Analytics. In this we get to know what comes out of the box in Performance Analytics and what will be provided with the paid premium version.


Request recording of the webinar

Please provide your email address so that we can send you the recording of our webinar.

Frequently Asked Questions

  1. You can start with Performance Analytics Essentials to learn how to built basic Performance Analytics reports.
  2. You can also join our 2 days reporting workshop

Yes, We can use multiple indicators in on Widget in ServiceNow®. More detailed information can be found here.

There are few statistical analysis which are available out of the box. For more details please check: Compare scores

Standard deviation is : Measurement of the amount of variation of set values. There are various other statistics available out of the box in analytics hub. More details about analytics hub can be found here.

The iTSM Group as a ServiceNow® Partner

As an Elite Partner of ServiceNow®, the iTSM Group with its subsidiaries in throughout Europe is one of the most distinguished service providers for the Enterprise Service Management Platform of ServiceNow® in Europe.

We support our customers with a holistic approach and according to individual needs - from strategic orientation, implementation and competence transfer to the ongoing operation of the platform.

iTSM Group as a ServiceNow® Partner

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Claude Baumann

Head of Group Sales