With our services in the area of Agile & IT Service Management we support our customers in the optimal alignment of the structural and process organization and digitize and automate common tasks in service management - according to classic, agile or hybrid methods.

Make your business more responsive and flexible with agile approaches, create more business value for you and your customers and win with a faster time to market.

With our experience in integrated ITSM and DevOps environments, Scrum/Kanban and strategic focus on scaling agile, iTSM Group is the ideal partner for agile practices and organisational transformation. 

With our services in the area of Customer Service Management (CSM), we help service organisations to work in a customer-centric and efficient way.

With "AI"-based self-services, you enable your customers to interact mobile, efficiently and 24/7, while your service agents have all customer-relevant information available centrally - in every process step, across departments and up-to-date at all times.

With our services in the area of Governance, Risk and Compliance, we help our customers to meet the constantly growing compliance requirements from information security, data protection and risk management with suitable concepts, processes, services and technical solutions. 

In this way, we put our customers in a position to sustainably anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.

In an increasingly data-driven world, the classic methods and tools for handling IT operations are no longer sustainable.

With our IT Operations Management services, we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.

With our services in the area of Project Portfolio Management (PPM), we support our customers in better aligning their project management with the corporate strategy and in making project work more efficient overall - regardless of whether it is carried out according to classic or agile approaches. 

With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms. 

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

With our services in Business Process Management, we support you in setting up, optimising and digitising the processes of your organisation, train and coach your employees for process-oriented thinking and automate individual process steps or entire workflows on the basis of various solutions.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

With the iRESC application, we offer crisis teams and emergency managers a tool to overview and solve risks and problems in extraordinary situations.

Our workflow application simplifies the reporting of events and provides your staff with action plans for crisis management: easy to handle and automated in its control.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

With Service Management as a Service (SMaaS) we take care of the daily tasks in the operative IT service management of our customers.

This way we make your internal staff available to work on important projects and urgent changes, while you can rely on a reliable service management basis.

IT Infrastructure Library (ITIL®) is a globally recognised framework for implementing IT-Service Management.

In our ITIL® training courses for v3 and ITIL® 4 you will learn the processes, organisational structure and tools necessary for operating an IT infrastructure and can become officially certified according to the globally valid standard.

PRINCE2® (Projects in Controlled Environments) is a process-oriented method for project management that is based on best practices.

In our PRINCE2® training courses, you and your colleagues learn the framework for successful projects and concrete recommendations for action for each project phase. In addition, you can also take an exam and receive your PeopleCert® certificate of the international standard right away. 

ServiceNow® is a provider of cloud-based software-as-a-service (SaaS) for enterprise service management.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimize your work processes in ServiceNow®. As an authorized training partner of ServiceNow®, we also offer you the official certification.

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

Resource Utilization in ServiceNow®

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Make the utilisation of your team resources more effective with ServiceNow® ITBM

Utilizing every resource is important for every business. Do you have visibility on what your resources are working on now and what they are planned to be working on in the future? Are all resources allocated to tasks with the highest priority and value?

In this Webinar we want to show aspects for implementing an integrated Resource Management process and the adaption to the ServiceNow® platform.

Key elements of the process will be discussed: What is Resource Management about? How can it help to get visibility on future resource need and improve resource planning?

We will show the integration in other management processes like Demand, Project and Portfolio management.

Next to the processes we’ll demonstrate hands-on how typical use cases are supported by using ServiceNow® PPM. How can resources be requested and planned? How can resources be allocated? How do different personas get visibility on resource needs? Join our webinar and learn how your workforce can be deployed as efficiently and effectively as possible!

The contents of our webinar for ServiceNow® ITBM and PPM on resource management

Improve visiblity

Provide a single source of truth that both resource requesters and resource managers can use as guidance when making and approving resource requests.

Resource Management with ServiceNow®

Learn how ServiceNow® platform enables an effective resource management and holistic PPM integration.

Plan & allocate your resources

Utilize the ServiceNow® workflow to support your request and planning process. Learn how resources are requested, planned and allocated.

Analyze portfolio resource needs and capacity

Get insights on resource and capacity forecasts. How can dashboards and the new scenario planning feature be used to support portfolio planning?

Watch the recording of the webinar

Project Portfolio Management for more transparency

Align project control with your business goals more closely

To Project Portfolio Management

Get to know ServiceNow®:

ServiceNow® Touch & Feel

With our training ServiceNow® Touch & Feel you get to know the variety of ServiceNow® in one day using a practical example and learn how to implement ITIL® compliant with the basic configuration of ServiceNow®.

The focus of the course is on the practical implementation of a story under the guidance of our trainers, who have extensive ITIL® experience and know ServiceNow® in detail. This enables you to map even more complex processes in ServiceNow®.

Do you have any questions?

Arne Fischer

Product Domain Lead Demand & PPM