With our services in the area of Agile & IT Service Management we support our customers in the optimal alignment of the structural and process organization and digitize and automate common tasks in service management - according to classic, agile or hybrid methods.

Make your business more responsive and flexible with agile approaches, create more business value for you and your customers and win with a faster time to market.

With our experience in integrated ITSM and DevOps environments, Scrum/Kanban and strategic focus on scaling agile, iTSM Group is the ideal partner for agile practices and organisational transformation. 

With our services in the area of Customer Service Management (CSM), we help service organisations to work in a customer-centric and efficient way.

With "AI"-based self-services, you enable your customers to interact mobile, efficiently and 24/7, while your service agents have all customer-relevant information available centrally - in every process step, across departments and up-to-date at all times.

With our services in the area of Governance, Risk and Compliance, we help our customers to meet the constantly growing compliance requirements from information security, data protection and risk management with suitable concepts, processes, services and technical solutions. 

In this way, we put our customers in a position to sustainably anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.

In an increasingly data-driven world, the classic methods and tools for handling IT operations are no longer sustainable.

With our IT Operations Management services, we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.

With our services for Legal Operations Management, we support corporate legal departments in unleashing the power of automation for legal workflows and mastering the digitalisation of corresponding legal operations - from strategic consulting to implementation and operation.

In our joint venture smartvokat Trusted Quality, we bundle legal management and technical expertise for this purpose.

With our services in the area of Project Portfolio Management (PPM), we support our customers in better aligning their project management with the corporate strategy and in making project work more efficient overall - regardless of whether it is carried out according to classic or agile approaches. 

With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms. 

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

With our services in Business Process Management, we support you in setting up, optimising and digitising the processes of your organisation, train and coach your employees for process-oriented thinking and automate individual process steps or entire workflows on the basis of various solutions.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

With the iRESC application, we offer crisis teams and emergency managers a tool to overview and solve risks and problems in extraordinary situations.

Our workflow application simplifies the reporting of events and provides your staff with action plans for crisis management: easy to handle and automated in its control.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

With Service Management as a Service (SMaaS) we take care of the daily tasks in the operative IT service management of our customers.

This way we make your internal staff available to work on important projects and urgent changes, while you can rely on a reliable service management basis.

IT Infrastructure Library (ITIL®) is a globally recognised framework for implementing IT-Service Management.

In our ITIL® training courses for v3 and ITIL® 4 you will learn the processes, organisational structure and tools necessary for operating an IT infrastructure and can become officially certified according to the globally valid standard.

PRINCE2® (Projects in Controlled Environments) is a process-oriented method for project management that is based on best practices.

In our PRINCE2® training courses, you and your colleagues learn the framework for successful projects and concrete recommendations for action for each project phase. In addition, you can also take an exam and receive your PeopleCert® certificate of the international standard right away. 

ServiceNow® is a provider of cloud-based software-as-a-service (SaaS) for enterprise service management.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimize your work processes in ServiceNow®. As an authorized training partner of ServiceNow®, we also offer you the official certification.

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.



iTSM Group accelerates integration with ONEiO

Next Generation iPaaS solution speeds up the integration of applications and partners enormously

(Bodenheim, 15.10.2019) With ONEiO, the consulting company iTSM Group has found a new partner whose technology considerably simplifies the integration of new applications, suppliers and service providers into the IT service management of companies. As a Cloud-based integration hub, ONEiO creates seamless service integrations to connect enterprise applications and service providers – without writing a code or relying on fragile API connections. It provides a multitude of off-the-shelf connectors which can be used to easily integrate different applications into an end-to-end workflow. This eliminates the need for manual development of specific interfaces, which significantly accelerates integration projects. ONEiO also updates these connectors on a subscription base as new versions of applications become available.

The next generation iPaaS solution ONEiO (Integration Platform as a Service) offers prefabricated connectors for a large number of common enterprise applications like ServiceNow, SAP, IBM, ca, bmc, Microsoft, Salesforce, Jira, HP, Ivanti, USU and many others, and the integration and management of external service providers such as Atos, Fujitsu, accenture, IBM or CGI is also possible via standardized interfaces. If required, ONEiO will also develop company-specific connectors at no cost to the end customer, as long as the latter provides the corresponding specifications. In this way, a comprehensive ecosystem is created in which virtually any application can exchange data with any other. The customer benefits above all from the considerable acceleration of his integration projects and thus an increased agility, but also from a central management of his IT services including all applications and partners. In addition, costs for API development can be saved with ONEiO.

"The integration of applications and data as well as external service providers are major challenges of IT service management today," comments Siegfried Riedel, CEO of the iTSM Group. "As a rule, it's not the cost of developing interfaces that hurts, but rather the resulting loss of time when providing new services. Whether cloud or on-premise - a high degree of agility is indispensable today in order to achieve, expand or just maintain a competitive advantage. Through our partnership with ONEiO, we can now significantly accelerate our customers' integration projects and optimize their return on investment."

"If you want to move from A to B, you can hire a development team and design a car, or you can call a taxi," adds Juha Berghäll, CEO at ONEiO. "We are the IT Service Management taxi, so to speak, and we are delighted to have found the iTSM Group as a competent and experienced chauffeur for the DACH region and the Netherlands".

The partnership with ONEiO is part of the strategy of the iTSM Group to help customers to fully leverage the power of seamless woven processes and customer-centric value streams to ultimately increase their organizations’ efficiency and overall customer satisfaction. "ONEiO is an innovative integration layer and not a development platform - the customer has absolutely nothing to do with the technology", says Siegfried Riedel. "He simply benefits from the fast and reliable integration of his entire IT service management."

The iTSM Group will present its competence and the ONEiO solution at ServiceNow's "Now at Work" conference as a Gold Sponsor in Frankfurt/Main, Germany on October 30, 2019.

About ONEiO

ONEiO Cloud Oy is a Finnish SaaS company developing and providing the next generation iPaaS, designed especially for enterprise application users and business service providers. ONEiO iPaaS enables an effortless and easy integration without specific integration skills and removes the problems related to traditional integration delivery, maintenance and reliability.

The iTSM Group in europe

iTSM Group Headquarters

ITSM Consulting GmbH
Uwe-Zeidler-Ring 12
55294 Bodenheim


Telefon: +49 6135 9334 0
E-Mail: info@itsmgroup.com

iTSM Group Austria

Softpoint Trusted Quality GmbH
Linzer Straße 16e
4221 Steyregg/Linz 


Telefon: +43 732 794479 0
E-Mail: kontakt@softpoint.at

iTSM Group Switzerland

Trusted Quality Switzerland GmbH 
Schwyzerstrasse 2a
CH–6422 Steinen


Telefon: +41 44 567 61 00
E-Mail: info@trusted-quality.ch

iTSM Group Netherlands

Trusted Quality NL B.V.
Hutteweg 24
7071 BV Ulft


Telefon: +49 6135 9334 0
E-Mail: info@itsmgroup.com

iTSM Group Romania

iTSM Trusted Quality S.R.L.
2 Mexic, Bl. 1, Ap. 17, sec. 1,
Bukarest, RO-011756


Telefon: +40 (744) 180499
E-Mail: office@trusted-quality.ro

iTSM Group Great Britain

Trusted Quality UK Ltd.
1 Bartholomew Lane,
London, EC2N 2 AX


iTSM Group Italy

Trusted Quality Italy S.r.l.
Via Leonardo Da Vinci 12
39100 Bolzano BZ