Make your business more responsive and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

Agile Service Management Scaling Agile

The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.

Consulting for Digitalisation
Identity & Access Management

Aligning processes more closely with business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our services relating to processes.

Business Process Management Digitalisation of business processes Process consulting

We provide you with extensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.

Agile & IT Service Management Customer Service Management Enterprise Service Management HR Management Software Service Management as a Service Service management trainings



The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries. 

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services. 

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

Trainings for the IT Infrastructure Library (ITIL® 4) - the globally recognized best practice model for implementing IT service management.

ITIL® 4 Foundation ITIL® 4 Foundation Plus

Training for the process-oriented method for project management, which is based on best practices.

PRINCE2® Foundation Online

Trainings on a variety of aspects of the cloud-based Now platform of ServiceNow®.

Operation of ServiceNow Customer Service Management Introduction Handling Scoped Applications Java-Script Coding in ServiceNow ServiceNow Asset vs. CI ServiceNow HR Workshop ServiceNow Best Practice Service Portal ServiceNow Reporting

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

Apollo 13 Simulation Challenge of Egypt™ Grab@Pizza-Simulation ITSM around the World MarsLander® – an ITIL® 4 Simulation The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

ITIL® 4 Foundation Online PRINCE2® Foundation Online

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.


Read more

Tips for the use and handling of ServiceNow®. Learn more about detailed questions regarding the use and optimization of the ServiceNow® service portal in short videos.



iTSM Group accelerates integration with ONEiO

Next Generation iPaaS solution speeds up the integration of applications and partners enormously

(Bodenheim, 15.10.2019) With ONEiO, the consulting company iTSM Group has found a new partner whose technology considerably simplifies the integration of new applications, suppliers and service providers into the IT service management of companies. As a Cloud-based integration hub, ONEiO creates seamless service integrations to connect enterprise applications and service providers – without writing a code or relying on fragile API connections. It provides a multitude of off-the-shelf connectors which can be used to easily integrate different applications into an end-to-end workflow. This eliminates the need for manual development of specific interfaces, which significantly accelerates integration projects. ONEiO also updates these connectors on a subscription base as new versions of applications become available.

The next generation iPaaS solution ONEiO (Integration Platform as a Service) offers prefabricated connectors for a large number of common enterprise applications like ServiceNow, SAP, IBM, ca, bmc, Microsoft, Salesforce, Jira, HP, Ivanti, USU and many others, and the integration and management of external service providers such as Atos, Fujitsu, accenture, IBM or CGI is also possible via standardized interfaces. If required, ONEiO will also develop company-specific connectors at no cost to the end customer, as long as the latter provides the corresponding specifications. In this way, a comprehensive ecosystem is created in which virtually any application can exchange data with any other. The customer benefits above all from the considerable acceleration of his integration projects and thus an increased agility, but also from a central management of his IT services including all applications and partners. In addition, costs for API development can be saved with ONEiO.

"The integration of applications and data as well as external service providers are major challenges of IT service management today," comments Siegfried Riedel, CEO of the iTSM Group. "As a rule, it's not the cost of developing interfaces that hurts, but rather the resulting loss of time when providing new services. Whether cloud or on-premise - a high degree of agility is indispensable today in order to achieve, expand or just maintain a competitive advantage. Through our partnership with ONEiO, we can now significantly accelerate our customers' integration projects and optimize their return on investment."

"If you want to move from A to B, you can hire a development team and design a car, or you can call a taxi," adds Juha Berghäll, CEO at ONEiO. "We are the IT Service Management taxi, so to speak, and we are delighted to have found the iTSM Group as a competent and experienced chauffeur for the DACH region and the Netherlands".

The partnership with ONEiO is part of the strategy of the iTSM Group to help customers to fully leverage the power of seamless woven processes and customer-centric value streams to ultimately increase their organizations’ efficiency and overall customer satisfaction. "ONEiO is an innovative integration layer and not a development platform - the customer has absolutely nothing to do with the technology", says Siegfried Riedel. "He simply benefits from the fast and reliable integration of his entire IT service management."

The iTSM Group will present its competence and the ONEiO solution at ServiceNow's "Now at Work" conference as a Gold Sponsor in Frankfurt/Main, Germany on October 30, 2019.

About ONEiO

ONEiO Cloud Oy is a Finnish SaaS company developing and providing the next generation iPaaS, designed especially for enterprise application users and business service providers. ONEiO iPaaS enables an effortless and easy integration without specific integration skills and removes the problems related to traditional integration delivery, maintenance and reliability.

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How can we support you?

The iTSM Group in Europe

iTSM Group Headquarters

ITSM Consulting GmbH
Uwe-Zeidler-Ring 12
55294 Bodenheim


Telefon: +49 6135 9334 0

iTSM Group Great Britain

Trusted Quality UK Ltd.
1 Bartholomew Lane,
London, EC2N 2 AX

iTSM Group Netherlands

Trusted Quality NL B.V.
Hutteweg 24
7071 BV Ulft


Telefon: +49 6135 9334 0

iTSM Group Austria

Softpoint Trusted Quality GmbH
Linzer Straße 16e
4221 Steyregg/Linz 


Telefon: +43 732 794479 0

iTSM Group Switzerland

Trusted Quality Switzerland GmbH 
Prime Center 1, 7th Floor
8058 Zürich


Tel.: +41 44 567 61 00

iTSM Group Romania

iTSM Trusted Quality S.R.L.
2 Mexic, Bl. 1, Ap. 17, sec. 1,
Bukarest, RO-011756


Telefon: +40 (744) 180499

iTSM Group Italy

Trusted Quality Italy S.r.l.
Via Leonardo Da Vinci 12
39100 Bolzano BZ

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