Make your business more responsive and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

Agile Service Management Scaling Agile

The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.

Consulting for Digitalisation
Identity & Access Management

Aligning processes more closely with business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our services relating to processes.

Business Process Management Digitalisation of business processes Process consulting

We provide you with extensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.

Agile & IT Service Management Customer Service Management Enterprise Service Management HR Management Software Service Management as a Service Service management trainings



The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries. 

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services. 

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

Trainings for the IT Infrastructure Library (ITIL® 4) - the globally recognized best practice model for implementing IT service management.

ITIL® 4 Foundation ITIL® 4 Foundation Plus

Training for the process-oriented method for project management, which is based on best practices.

PRINCE2® Foundation Online

Trainings on a variety of aspects of the cloud-based Now platform of ServiceNow®.

Operation of ServiceNow Customer Service Management Introduction Handling Scoped Applications Java-Script Coding in ServiceNow ServiceNow Asset vs. CI ServiceNow HR Workshop ServiceNow Best Practice Service Portal ServiceNow Reporting

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

Apollo 13 Simulation Challenge of Egypt™ Grab@Pizza-Simulation ITSM around the World MarsLander® – an ITIL® 4 Simulation The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

ITIL® 4 Foundation Online PRINCE2® Foundation Online

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.


Read more

Tips for the use and handling of ServiceNow®. Learn more about detailed questions regarding the use and optimization of the ServiceNow® service portal in short videos.

Legal Operations Management

With our Legal Operations Management services, we help legal departments unleash the power of automation for legal workflows and master the digitization of their legal operations.

In our joint venture smartvokat Trusted Quality, we combine legal and technical expertise and have developed Inspiring Legal, an application tailored to the daily business of legal departments. 


Legal Operations Management as Software as a Service

The digitisation of legal processes has been neglected with a smile for a long time: the issues appeared to be too complex, the solutions too static. And yet its advantages are obvious. Because of expediting tiresome duties and standardising enquiries, time is freed up for highly specialised legal work and advice within your own organisation.

With our solution, Inspiring Legal, our customers benefit from these advantages through a legal operations management platform that has been born out of practical legal insights. Our joint venture smartvokat Trusted Quality GmbH combines legal expertise with technical excellence. Based on the enterprise service management platform ServiceNow®, we have developed an application that is a flexible tool for the legal operations management of organisations with large legal departments.

Our legal know-how makes it possible for us to support you from a practical perspective as a contact for relevant questions regarding Legal Operations Management and to assist you, amongst others, with process consulting in your legal department. All while our certified developers and project managers ensure implementation, customisation and operation of your Legal Management Platform.


How we support the digitalization of your legal operations

Digital Transformation for Legal

Get the digital transformation of legal processes in your organization off the ground: on a sustainable and flexible platform.

Legal Service Portfolio Management

With our practical experience we support the development of a comprehensive service catalog and thus lay the foundation for effective portfolio management.

Project Management

A comprehensive overview of the availability of resources and capabilities ensures the targeted deployment in the required projects.

User Centered Technology Enablement

With a focus on user experience and training, we ensure that the application is the best possible fit for legal work practice.

Inspiring Legal:
The all-in-one-solution for general counsels

Legal Management Platform based on ServiceNow®

Inspiring Legal is a legal management solution built on the NOW platform of ServiceNow® that enables the delivery of legal services without losing focus on the user. It is therefore ready for use by any business user, lawyer, agent or end user.

Optimise your internal processes and boost productivity

Our Legal Management Platform helps to transform inefficient processes in your company. We also offer you our expertise and knowledge for this purpose. We understand your processes and translate them into scalable and customized state-of-the-art solutions developed by legal experts for legal experts.



Use Cases and features of Inspiring Legal

User Portal and Virtual Agent

Knowledge bases configured for all your personas to share information within your organization and answer the most common questions of your business users.

Matter Management

A centralized source to manage the routing processes of opening cases and receiving advisory requests, with a user-friendly experience in the Agent Workspace

Workload and Resources Management

Manage flexible workflows to improve visibility into the workload of each team. Access real-time data and gain insight into team time and effort with built-in reporting capabilities.

Third Party Due Diligence Management

Capture and centralize third-party information to avoid losing important information. Evaluate third parties with a risk-based semi-automated evaluation based on standard monitoring procedures.

Approvals Management

Use external inputs and contexts and establish a clearly defined escalation process. Risks cannot be completely avoided, but you can reduce the pressure on approvers by providing them with all available information in a single workspace.

Settlement Platform

Automate your process from acquisition to billing. Offer your customers a single secure entry point to share information about their claim. Generate PDF files of your claims and settlement agreements, send and approve offers and counter-offers with automated notifications.

Our services for Legal Operations Management at a glance

Our Legal Operations Management and Inspiring Legal services can be flexibly adapted to your particular situation. Therefore we are able to offer you individual price models.

Tool Planning & Setup

We set up the application for you, including individual additional requirements that your company needs for successful Legal Service Management.

Legal Management Consulting

We advise you with our expertise from workflows and legal practice and train your employees in using the platform.

Creation of interfaces

For example, we connect the application to communication tools or external dashboards, thus embedding the tool in the structure of your organization.

Application Management

We take care of the infrastructure and the secure and reliable operation of your Legal Service Management platform.

Legal Operations Management with ServiceNow® - your one-stop shop with smartvokat Trusted Quality


Our experienced team brings know-how and the necessary manpower to support you in a targeted manner - regardless of the tools or technologies used.


Our experts and consultants are certified to a number of standards including DevOps, Scrum, LPM (IILPM) and ServiceNow®.

Your contact person

Chiara Giuliani

Product Domain Lead Global Business Services

How can we support you?

The iTSM Group in Europe

iTSM Group Headquarters

ITSM Consulting GmbH
Uwe-Zeidler-Ring 12
55294 Bodenheim


Telefon: +49 6135 9334 0

iTSM Group Great Britain

Trusted Quality UK Ltd.
1 Bartholomew Lane,
London, EC2N 2 AX

iTSM Group Netherlands

Trusted Quality NL B.V.
Hutteweg 24
7071 BV Ulft


Telefon: +49 6135 9334 0

iTSM Group Austria

Softpoint Trusted Quality GmbH
Linzer Straße 16e
4221 Steyregg/Linz 


Telefon: +43 732 794479 0

iTSM Group Switzerland

Trusted Quality Switzerland GmbH 
Schwyzerstrasse 2a
CH–6422 Steinen


Tel.: +41 79 712 56 76 

iTSM Group Romania

iTSM Trusted Quality S.R.L.
2 Mexic, Bl. 1, Ap. 17, sec. 1,
Bukarest, RO-011756


Telefon: +40 (744) 180499

iTSM Group Italy

Trusted Quality Italy S.r.l.
Via Leonardo Da Vinci 12
39100 Bolzano BZ