With our services in the area of Agile & IT Service Management we support our customers in the optimal alignment of the structural and process organization and digitize and automate common tasks in service management - according to classic, agile or hybrid methods.

Make your business more responsive and flexible with agile approaches, create more business value for you and your customers and win with a faster time to market.

With our experience in integrated ITSM and DevOps environments, Scrum/Kanban and strategic focus on scaling agile, iTSM Group is the ideal partner for agile practices and organisational transformation. 

With our services in the area of Customer Service Management (CSM), we help service organisations to work in a customer-centric and efficient way.

With "AI"-based self-services, you enable your customers to interact mobile, efficiently and 24/7, while your service agents have all customer-relevant information available centrally - in every process step, across departments and up-to-date at all times.

With our services in the area of Governance, Risk and Compliance, we help our customers to meet the constantly growing compliance requirements from information security, data protection and risk management with suitable concepts, processes, services and technical solutions. 

In this way, we put our customers in a position to sustainably anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.

In an increasingly data-driven world, the classic methods and tools for handling IT operations are no longer sustainable.

With our IT Operations Management services, we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.

With our services in the area of Project Portfolio Management (PPM), we support our customers in better aligning their project management with the corporate strategy and in making project work more efficient overall - regardless of whether it is carried out according to classic or agile approaches. 

With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms. 

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

With our services in Business Process Management, we support you in setting up, optimising and digitising the processes of your organisation, train and coach your employees for process-oriented thinking and automate individual process steps or entire workflows on the basis of various solutions.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

With the iRESC application, we offer crisis teams and emergency managers a tool to overview and solve risks and problems in extraordinary situations.

Our workflow application simplifies the reporting of events and provides your staff with action plans for crisis management: easy to handle and automated in its control.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

With Service Management as a Service (SMaaS) we take care of the daily tasks in the operative IT service management of our customers.

This way we make your internal staff available to work on important projects and urgent changes, while you can rely on a reliable service management basis.

IT Infrastructure Library (ITIL®) is a globally recognised framework for implementing IT-Service Management.

In our ITIL® training courses for v3 and ITIL® 4 you will learn the processes, organisational structure and tools necessary for operating an IT infrastructure and can become officially certified according to the globally valid standard.

PRINCE2® (Projects in Controlled Environments) is a process-oriented method for project management that is based on best practices.

In our PRINCE2® training courses, you and your colleagues learn the framework for successful projects and concrete recommendations for action for each project phase. In addition, you can also take an exam and receive your PeopleCert® certificate of the international standard right away. 

ServiceNow® is a provider of cloud-based software-as-a-service (SaaS) for enterprise service management.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimize your work processes in ServiceNow®. As an authorized training partner of ServiceNow®, we also offer you the official certification.

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

Legal Operations Management

With our Legal Operations Management services, we help legal departments unleash the power of automation for legal workflows and master the digitization of their legal operations.

In our joint venture smartvokat Trusted Quality, we combine legal and technical expertise and have developed Inspiring Legal, an application tailored to the daily business of legal departments. 


Legal Operations Management as Software as a Service

The digitisation of legal processes has been neglected with a smile for a long time: the issues appeared to be too complex, the solutions too static. And yet its advantages are obvious. Because of expediting tiresome duties and standardising enquiries, time is freed up for highly specialised legal work and advice within your own organisation.

With our solution, Inspiring Legal, our customers benefit from these advantages through a legal operations management platform that has been born out of practical legal insights. Our joint venture smartvokat Trusted Quality GmbH combines legal expertise with technical excellence. Based on the enterprise service management platform ServiceNow®, we have developed an application that is a flexible tool for the legal operations management of organisations with large legal departments.

Our legal know-how makes it possible for us to support you from a practical perspective as a contact for relevant questions regarding Legal Operations Management and to assist you, amongst others, with process consulting in your legal department. All while our certified developers and project managers ensure implementation, customisation and operation of your Legal Management Platform.


How we support the digitalization of your legal operations

Digital Transformation for Legal

Get the digital transformation of legal processes in your organization off the ground: on a sustainable and flexible platform.

Legal Service Portfolio Management

With our practical experience we support the development of a comprehensive service catalog and thus lay the foundation for effective portfolio management.

Project Management

A comprehensive overview of the availability of resources and capabilities ensures the targeted deployment in the required projects.

User Centered Technology Enablement

With a focus on user experience and training, we ensure that the application is the best possible fit for legal work practice.

Inspiring Legal:
The all-in-one-solution for general counsels

Legal Management Platform based on ServiceNow®

Inspiring Legal is a legal management solution built on the NOW platform of ServiceNow® that enables the delivery of legal services without losing focus on the user. It is therefore ready for use by any business user, lawyer, agent or end user.

Optimise your internal processes and boost productivity

Our Legal Management Platform helps to transform inefficient processes in your company. We also offer you our expertise and knowledge for this purpose. We understand your processes and translate them into scalable and customized state-of-the-art solutions developed by legal experts for legal experts.

To inspiring-legal.com


Use Cases and features of Inspiring Legal

User Portal and Virtual Agent

Knowledge bases configured for all your personas to share information within your organization and answer the most common questions of your business users.

Matter Management

A centralized source to manage the routing processes of opening cases and receiving advisory requests, with a user-friendly experience in the Agent Workspace

Workload and Resources Management

Manage flexible workflows to improve visibility into the workload of each team. Access real-time data and gain insight into team time and effort with built-in reporting capabilities.

Third Party Due Diligence Management

Capture and centralize third-party information to avoid losing important information. Evaluate third parties with a risk-based semi-automated evaluation based on standard monitoring procedures.

Approvals Management

Use external inputs and contexts and establish a clearly defined escalation process. Risks cannot be completely avoided, but you can reduce the pressure on approvers by providing them with all available information in a single workspace.

Settlement Platform

Automate your process from acquisition to billing. Offer your customers a single secure entry point to share information about their claim. Generate PDF files of your claims and settlement agreements, send and approve offers and counter-offers with automated notifications.

Our services for Legal Operations Management at a glance

Our Legal Operations Management and Inspiring Legal services can be flexibly adapted to your particular situation. Therefore we are able to offer you individual price models.

Tool Planning & Setup

We set up the application for you, including individual additional requirements that your company needs for successful Legal Service Management.

Legal Management Consulting

We advise you with our expertise from workflows and legal practice and train your employees in using the platform.

Creation of interfaces

For example, we connect the application to communication tools or external dashboards, thus embedding the tool in the structure of your organization.

Application Management

We take care of the infrastructure and the secure and reliable operation of your Legal Service Management platform.

Legal Operations Management with ServiceNow® - your one-stop shop with smartvokat Trusted Quality


Our experienced team brings know-how and the necessary manpower to support you in a targeted manner - regardless of the tools or technologies used.


Our experts and consultants are certified to a number of standards including DevOps, Scrum, LPM (IILPM) and ServiceNow®.

How can we support you?

The iTSM Group in europe

iTSM Group Headquarters

ITSM Consulting GmbH
Uwe-Zeidler-Ring 12
55294 Bodenheim


Telefon: +49 6135 9334 0
E-Mail: info@itsmgroup.com

iTSM Group Great Britain

Trusted Quality UK Ltd.
1 Bartholomew Lane,
London, EC2N 2 AX


iTSM Group Netherlands

Trusted Quality NL B.V.
Hutteweg 24
7071 BV Ulft


Telefon: +49 6135 9334 0
E-Mail: info@itsmgroup.com

iTSM Group Austria

Softpoint Trusted Quality GmbH
Linzer Straße 16e
4221 Steyregg/Linz 


Telefon: +43 732 794479 0
E-Mail: kontakt@softpoint.at

iTSM Group Switzerland

Trusted Quality Switzerland GmbH 
Schwyzerstrasse 2a
CH–6422 Steinen


Telefon: +41 44 567 61 00
E-Mail: info@trusted-quality.ch

iTSM Group Romania

iTSM Trusted Quality S.R.L.
2 Mexic, Bl. 1, Ap. 17, sec. 1,
Bukarest, RO-011756


Telefon: +40 (744) 180499
E-Mail: office@trusted-quality.ro

iTSM Group Italy

Trusted Quality Italy S.r.l.
Via Leonardo Da Vinci 12
39100 Bolzano BZ