Read more

We help our customers to meet the constantly growing requirements for compliance, data protection and information security with appropriate concepts, processes, services and technical solutions. In doing so, we consider both your possibilities and framework conditions as well as the formal requirements.

We put our customers in a position to anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.

In an increasingly data-driven world, the classic methods and tools for handling IT operations are no longer sustainable.

With our IT Operations Management services, we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.

With our services for Legal Operations Management, we support corporate legal departments in unleashing the power of automation for legal workflows and mastering the digitalisation of corresponding legal operations - from strategic consulting to implementation and operation.

In our joint venture smartvokat Trusted Quality, we bundle legal management and technical expertise for this purpose.

With our services in the area of Project Portfolio Management (PPM), we support our customers in better aligning their project management with the corporate strategy and in making project work more efficient overall - regardless of whether it is carried out according to classic or agile approaches. 


Mehr erfahren

With Service Management as a Service (SMaaS) we take care of the daily tasks in the operative IT service management of our customers.

This way we make your internal staff available to work on important projects and urgent changes, while you can rely on a reliable service management basis.

With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms. 

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

With our experienced management consultants from the Future Service Enablement division, we develop our own answers to the Enterprise Service Management of the future and help our customers to profitably use the possibilities and advantages of digitization in their own business and service processes.

Our experienced employees will lead you, detached from rigid theory and individual frameworks, to a modern Enterprise Service Management.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

Legal Operations Management

With our services in Legal Operations Management, we support legal departments in unleashing the power of automation for legal workflows and mastering the digitalization of their legal operations - from strategic consulting to implementation and operation.

In our joint venture smartvokat Trusted Quality, we bundle legal and technical expertise for this purpose. 



Legal Operations Management as Software as a Service

The digitisation of legal processes has been neglected with a smile for a long time: the issues appeared to be too complex, the solutions too static. And yet its advantages are obvious. Because of expediting tiresome duties and standardising enquiries, time is freed up for highly specialised legal work and advice within your own organisation.

With our solution, Inspiring Legal, our customers benefit from these advantages through a legal operations management platform that has been born out of practical legal insights. Our joint venture smartvokat Trusted Quality GmbH combines legal expertise with technical excellence. Based on the enterprise service management platform ServiceNow®, we have developed an application that is a flexible tool for the legal operations management of organisations with large legal departments.

Our legal know-how makes it possible for us to support you from a practical perspective as a contact for relevant questions regarding Legal Operations Management and to assist you, amongst others, with process consulting in your legal department. All while our certified developers and project managers ensure implementation, customisation and operation of your Legal Management Platform.

Inspiring Legal - The all-in-one-solution for your general counsels

Legal Management Platform based on ServiceNow®

Inspiring Legal is a legal management solution built on the NOW platform of ServiceNow® that enables the delivery of legal services without losing focus on the user. It is therefore ready for use by any business user, lawyer, agent or end user.

Optimise your internal processes and boost productivity

Our Legal Management Platform helps to transform inefficient processes in your company. We also offer you our expertise and knowledge for this purpose. We understand your processes and translate them into scalable and customized state-of-the-art solutions developed by legal experts for legal experts.



How we support the digitalization of your legal operations

Digital Transformation for Legal

Get the digital transformation of legal processes in your organization off the ground: on a sustainable and flexible platform.

Legal Service Portfolio Management

With our practical experience we support the development of a comprehensive service catalog and thus lay the foundation for effective portfolio management.

Project Management

A comprehensive overview of the availability of resources and capabilities ensures the targeted deployment in the required projects.

User Centered Technology Enablement

With a focus on user experience and training, we ensure that the application is relevant to the legal profession.

Use Cases and features of Inspiring Legal

User Portal and Virtual Agent

Knowledge bases configured for all your personas to share information within your organization and answer the most common questions of your business users.

Matter Management

A centralized source to manage the routing processes of opening cases and receiving advisory requests, with a user-friendly experience in the Agent Workspace

Workload and Resources Management

Manage flexible workflows to improve visibility into the workload of each team. Access real-time data and gain insight into team time and effort with built-in reporting capabilities.

Third Party Due Diligence Management

Capture and centralize third-party information to avoid losing important information. Evaluate third parties with a risk-based semi-automated evaluation based on standard monitoring procedures.

Approvals Management

Use external inputs and contexts and establish a clearly defined escalation process. Risks cannot be completely avoided, but you can reduce the pressure on approvers by providing them with all available information in a single workspace.

Settlement Platform

Automate your process from acquisition to billing. Offer your customers a single secure entry point to share information about their claim. Generate PDF files of your claims and settlement agreements, send and approve offers and counter-offers with automated notifications.

Bringing the tech to legal

powered by iTSM Group, smartvokat & ServiceNow®

iTSM Group and the legal innovation startup smartvokat have formed the joint venture "smartvokat Trusted Quality" for the development of the ServiceNow® based Legal Operations Platform Inspiring Legal

An interdisciplinary approach with a multidisciplinary team of lawyers, software developers, legal management consultants, ServiceNow® specialists and UX designers enables the perfect symbiosis of legal expertise, technical know-how and implementation competence.  

Learn more about


Our services for Legal Operations Management at a glance

Our Legal Operations Management and Inspiring Legal services can be flexibly adapted to your particular situation. Therefore we are able to offer you individual price models.

Tool Planning & Setup

We set up the application for you, including individual additional requirements that your company needs for successful Legal Service Management.

Legal Management Consulting

We advise you with our expertise from workflows and legal practice and train your employees in using the platform.

Creation of interfaces

For example, we connect the application to communication tools or external dashboards, thus embedding the tool in the structure of your organization.

Application Management

We take care of the infrastructure and the secure and reliable operation of your Legal Service Management platform.

Legal Operations Management with ServiceNow® - your one-stop shop with smartvokat Trusted Quality


Our experienced team brings know-how and the necessary manpower to support you in a targeted manner - regardless of the tools or technologies used.


Our experts and consultants are certified to a number of standards including DevOps, Scrum, LPM (IILPM) and ServiceNow®.

How can we assist you?

iTSM Group

ITSM Consulting GmbH
Am Kuemmerling 21- 25
55294 Bodenheim


Tel.: +49 6135 9334 0

iTSM Group

Softpoint Trusted Quality GmbH
Linzer Straße 16e
4221 Steyregg/Linz


Tel.: +43 676 738 6 752

iTSM Group

Trusted Quality Switzerland GmbH 
Schwyzerstrasse 2a
CH–6422 Steinen


Tel.: +41 44 567 61 00

iTSM Group

Trusted Quality NL B.V.
Hutteweg 24
7071 BV Ulft


Tel.: +49 6135 9334 0