iTSM Trusted Quality Srl in Romania represents the iTSM Group with its product portfolio on the Romanian and Eastern European market and is one of our competence centers for training technical specialists.
In our ServiceNow Delivery Center technically experienced specialists are engaged in the further development and support in the operation of our customers' ServiceNow platforms. This includes companies from Romania itself as well as our Central European customers.
Our experience with remote solutions and service management in general leads to effective collaboration of our teams in Central and Eastern Europe, ensuring excellent project results.
Together with ServiceNow® and the Polytechnic University of Bucharest, iTSM Group is involved in a training program for future ServiceNow® experts - the ServiceNow Academic Program. Here more than 50 students from different faculties are prepared for the use of the platform and its further development.
In the Academia Lab in the premises of iTSM Trusted Quality Srl workspaces are available for the students. In development environments they have the possibility to adapt ServiceNow® platforms and to get certified according to ServiceNow standards.
This gives us the opportunity to attract talented and well-trained developers who can support us in further developing our customers' ITSM platforms.
The iTSM Group was founded in 2000 and is today one of the leading German and internationally active consulting firms.
We offer our approximately 750 customers from business and public administration full service for the digitalization of enterprise service management processes. We support them in measuring, efficiently controlling and performance-optimizing their business and IT processes according to clear quality criteria.
In this way, we master the essential impact dimensions of digitization and bundle them into a holistic positive service experience.
Contract drafting is one of the most important parts of business and legal transactions. It is so important because it affects tax, financial and operational consequences.
Omnichannel refers to the simultaneous use of different communication channels and stands for the consistent customer experience across these channels in order to offer customers a uniform and reliable service experience throughout.
The integration of artificial intelligence (AI) into the world of work is no longer an exception these days and it continues to advance. Alongside voice assistants, chatbots are among the most popular types of AI.
With its innovative RiseUp program, ServiceNow plans to train one million talents by 2024. As part of the ServiceNow RiseUp initiative, the first ServiceNow bootcamp was held in Uganda in collaboration with YIMUKA, ServiceNow and iTSM Group.
Business IT alignment is central to the success of a business. When goals and alignment of the IT organization are in line with the business goals, a collaborative connection grows that can push the business in several ways. An active role for IT as a consultant and enabler enables optimal use of the opportunities of digitization and an increase in competitiveness. But how can this alignment be achieved?