Read more

With our services in the area of Agile & IT Service Management we support our customers in the optimal alignment of the structural and process organization and digitize and automate common tasks in service management - according to classic, agile or hybrid methods.

With our Customer Service Management (CSM) services, we help service organizations to work in a customer-centric and efficient way.

With "AI"-based self-services, you enable your customers to interact mobile, efficiently and 24/7, while your service agents have all customer-relevant information available centrally - in every process step, across departments and up-to-date at all times.

With our services in the area of Governance, Risk and Compliance, we help our customers to meet the constantly growing compliance requirements from information security, data protection and risk management with suitable concepts, processes, services and technical solutions. 

In this way, we put our customers in a position to sustainably anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.

In an increasingly data-driven world, the classic methods and tools for handling IT operations are no longer sustainable.

With our IT Operations Management services, we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.

With our services for Legal Operations Management, we support corporate legal departments in unleashing the power of automation for legal workflows and mastering the digitalisation of corresponding legal operations - from strategic consulting to implementation and operation.

In our joint venture smartvokat Trusted Quality, we bundle legal management and technical expertise for this purpose.

With our services in the area of Project Portfolio Management (PPM), we support our customers in better aligning their project management with the corporate strategy and in making project work more efficient overall - regardless of whether it is carried out according to classic or agile approaches. 


Mehr erfahren

With Service Management as a Service (SMaaS) we take care of the daily tasks in the operative IT service management of our customers.

This way we make your internal staff available to work on important projects and urgent changes, while you can rely on a reliable service management basis.

With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms. 

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

With our experienced management consultants from the Future Service Enablement division, we develop our own answers to the Enterprise Service Management of the future and help our customers to profitably use the possibilities and advantages of digitization in their own business and service processes.

Our experienced employees will lead you, detached from rigid theory and individual frameworks, to a modern Enterprise Service Management.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

iTSM Trusted Quality

iTSM Trusted Quality Srl in Romania represents the iTSM Group with its product portfolio on the Romanian and Eastern European market and is one of our competence centers for training technical specialists.

ServiceNow Delivery Center

In our ServiceNow Delivery Center technically experienced specialists are engaged in the further development and support in the operation of our customers' ServiceNow platforms. This includes companies from Romania itself as well as our Central European customers. 

Our experience with remote solutions and service management in general leads to effective collaboration of our teams in Central and Eastern Europe, ensuring excellent project results.

The Academic Training Program

Together with ServiceNow® and the Polytechnic University of Bucharest, iTSM Group is involved in a training program for future ServiceNow® experts - the ServiceNow Academic Program. Here more than 50 students from different faculties are prepared for the use of the platform and its further development. 

In the Academia Lab in the premises of iTSM Trusted Quality Srl workspaces are available for the students. In development environments they have the possibility to adapt ServiceNow® platforms and to get certified according to ServiceNow standards.

This gives us the opportunity to attract talented and well-trained developers who can support us in further developing our customers' ITSM platforms.

Member of the iTSM Group

About the iTSM Group

The iTSM Group was founded in 2000 and is today one of the leading German and internationally active consulting firms.

We offer our approximately 750 customers from business and public administration full service for the digitalization of enterprise service management processes. We support them in measuring, efficiently controlling and performance-optimizing their business and IT processes according to clear quality criteria.
In this way, we master the essential impact dimensions of digitization and bundle them into a holistic positive service experience.

About iTSM Group

News about iTSM Group