iTSM Trusted Quality Srl in Romania represents the iTSM Group with its product portfolio on the Romanian and Eastern European market and is one of our competence centers for training technical specialists.
In our ServiceNow Delivery Center technically experienced specialists are engaged in the further development and support in the operation of our customers' ServiceNow platforms. This includes companies from Romania itself as well as our Central European customers.
Our experience with remote solutions and service management in general leads to effective collaboration of our teams in Central and Eastern Europe, ensuring excellent project results.
Together with ServiceNow and the Polytechnic University of Bucharest, iTSM Group is involved in a training program for future ServiceNow experts - the ServiceNow Academic Program. Here more than 50 students from different faculties are prepared for the use of the platform and its further development.
In the Academia Lab in the premises of iTSM Trusted Quality Srl workspaces are available for the students. In development environments they have the possibility to adapt ServiceNow platforms and to get certified according to ServiceNow standards.
This gives us the opportunity to attract talented and well-trained developers who can support us in further developing our customers' ITSM platforms.
The iTSM Group was founded in 2000 and is today one of the leading German and internationally active consulting firms.
We offer our approximately 750 customers from business and public administration full service for the digitalization of enterprise service management processes. We support them in measuring, efficiently controlling and performance-optimizing their business and IT processes according to clear quality criteria.
In this way, we master the essential impact dimensions of digitization and bundle them into a holistic positive service experience.
Together with the legal innovation startup smartvokat we established a joint venture for legal operations solutions based on ServiceNow®. The solution is aimed at legal and compliance departments looking for an end-to-end, efficient, transparent, legally compliant and scalable digital platform for all legal, compliance-related and regulatory processes.
With our updated PRINCE2® Foundation Online Training we are one of the first providers of German language PRINCE2® eLearning. In addition, the new online training can be combined with classroom and virtual classroom learning as part of a blended learning approach, so that every company can tailor the training exactly to its needs.
To help you focus on your core competencies and free up valuable internal resources, our experts take over the operation of ServiceNow or other service management platforms. The aim is to improve the quality and availability of services and thus user satisfaction. You also benefit from significantly improved scalability during short or medium-term load peaks.
In addition to classic classroom and virtual classroom training, we also offer you the opportunity to prepare for the certification as ITIL® Managing Professional or Strategic Leader with a pure online course.
iTSM Group and its subsidiaries have been awarded Elite Partner status by ServiceNow® after many years of cooperation with many successfully implemented projects.
iTSM Group has extended its partnership with PeopleCert® and is now an accredited training partner for DevOps Fundamentals. The course provides the basics and an understanding of DevOps vocabulary, principles, techniques and practices and shows how tools can be used efficiently and effectively in a DevOps environment.