iTSM Trusted Quality Srl in Romania represents the iTSM Group with its product portfolio on the Romanian and Eastern European market and is one of our competence centers for training technical specialists.
In our ServiceNow Delivery Center technically experienced specialists are engaged in the further development and support in the operation of our customers' ServiceNow platforms. This includes companies from Romania itself as well as our Central European customers.
Our experience with remote solutions and service management in general leads to effective collaboration of our teams in Central and Eastern Europe, ensuring excellent project results.
Together with ServiceNow® and the Polytechnic University of Bucharest, iTSM Group is involved in a training program for future ServiceNow® experts - the ServiceNow Academic Program. Here more than 50 students from different faculties are prepared for the use of the platform and its further development.
In the Academia Lab in the premises of iTSM Trusted Quality Srl workspaces are available for the students. In development environments they have the possibility to adapt ServiceNow® platforms and to get certified according to ServiceNow standards.
This gives us the opportunity to attract talented and well-trained developers who can support us in further developing our customers' ITSM platforms.
The iTSM Group was founded in 2000 and is today one of the leading German and internationally active consulting firms.
We offer our approximately 750 customers from business and public administration full service for the digitalization of enterprise service management processes. We support them in measuring, efficiently controlling and performance-optimizing their business and IT processes according to clear quality criteria.
In this way, we master the essential impact dimensions of digitization and bundle them into a holistic positive service experience.
Companies of all sizes insufficiently protect their infrastructure or procure important products that provide IT with "Security Information and Event Management", for example. In almost all cases, there is no tailored, product-independent solution to perform automated initial response to serious security incidents.
The Professional Package from ServiceNow® holds several useful features that can take the work of support and their operations to a new level. Popular beacons like chatbot, Natural Language Understanding (NLU) and Performance Analytics are just a fraction of the package's scope.
iTSM Group announced today that it has joined the Scaled Agile Partner Network as a Bronze Transformation Partner. This worldwide network includes transformation and platform providers who help enterprises facilitate and accelerate business results through adoption of the Scaled Agile Framework® (SAFe®).
With the right system integration, field service management can be more automated. In this way, standardised processes ensure an improvement in the transparency and performance of the field service, which benefits both the customer and the company.
The iTSM Group continues to grow, and with our new company building in Bodenheim we want to give this growth not only the space it needs, but also a motivating ambience.