Make your business more responsive and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

Agile Service Management Scaling Agile

The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.

Consulting for Digitalisation
Identity & Access Management

Aligning processes more closely with business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our services relating to processes.

Business Process Management Digitalisation of business processes Process consulting

We provide you with extensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.

Agile & IT Service Management Customer Service Management Enterprise Service Management HR Management Software Service Management as a Service Service management trainings



The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries. 

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services. 

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

Trainings for the IT Infrastructure Library (ITIL® 4) - the globally recognized best practice model for implementing IT service management.

ITIL® 4 Foundation ITIL® 4 Foundation Plus

Training for the process-oriented method for project management, which is based on best practices.

PRINCE2® Foundation Online

Trainings on a variety of aspects of the cloud-based Now platform of ServiceNow®.

Operation of ServiceNow Customer Service Management Introduction Handling Scoped Applications Java-Script Coding in ServiceNow ServiceNow Asset vs. CI ServiceNow HR Workshop ServiceNow Best Practice Service Portal ServiceNow Reporting

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

Apollo 13 Simulation Challenge of Egypt™ Grab@Pizza-Simulation ITSM around the World MarsLander® – an ITIL® 4 Simulation The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

ITIL® 4 Foundation Online PRINCE2® Foundation Online

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.


Read more

Tips for the use and handling of ServiceNow®. Learn more about detailed questions regarding the use and optimization of the ServiceNow® service portal in short videos.

Blended IT Learning

The blended learning format combines the advantages of online courses in self-learning modules and workshop units: Learn online at your own pace and benefit from the input from the learning group and the exchange with the trainers in the live workshops.

"Integrated learning" with a mix of workshop and self-learning modules

Blended learning is the ideal solution when everyday life does not allow time for a training course lasting several days and pure online learning in browser-based applications is not a satisfactory alternative due to the lack of exchange with trainers and other learners.

This is because training in the blended learning format combines the best of both worlds: You can complete the online modules whenever you have the opportunity to do so and still have the opportunity to get specific feedback from the trainers, ask questions and discuss case studies from your everyday practice in the workshop sessions.

Blended Learning for IT Service Management

ITIL® 4 Foundation Blended Learning

The ITIL® 4 Foundation Training in blended learning format brings you to the basic certification for IT service management: Our training includes all contents required by AXELOS (official accreditor of ITIL®) and also provides valuable implementation strategies for your own professional practice.

Following the seminar, you can also take the online exam here and receive your official PeopleCert® certificate of the globally recognised project management standard after passing the test.

Blended Learning for project management

PRINCE2® Foundation Blended Learning

The PRINCE2® Foundation Training in blended learning format brings you to the basic certification for project management: In online self-learning modules and workshop units, you receive an overview of the structure and application of the project management method.

Following the seminar, you can take the online exam and, after passing the test, also receive your official PeopleCert® certificate of the globally recognised project management standard.

Blended Learning - Part 1: Self-learning units via browser application

In the self-learning modules of the courses, you will be familiarised with the content of the respective lessons in a browser-based app with the help of case studies, quizzes and chapter questions as well as test exams. Whenever you have the opportunity to prepare for your certification, you will be presented with the knowledge in a methodically diverse and structured way in a learning management system.

Blended Learning - Part 2: The Workshop Units

In the workshop modules you will have the opportunity to discuss what you have learned with our trainers. You also have the opportunity to discuss the application of the methods in the context of your own practice.

You can attend the workshop modules either as face-to-face training on site in one of our training centres throughout the DACH region or as an online live session - our Virtual Classroom Trainings.

Learning Management System

The training platform gives you successive access to the training content and the virtual classrooms. In addition, you have the opportunity to exchange information with other training participants and form learning groups via the chat function.

The certification exam

Upon completion of the online training part of the blended learning, you fulfil the necessary requirements to take the online certification at PeopleCert®. Certified examiners accompany your exam via webcam, where you answer the questions on a web interface. 

With the online exam simulations, you have the opportunity to check your learning progress and can see for yourself whether you are ready for the certification exam. For the exam itself, you will receive a voucher for the PeopleCert® online exam to quickly get the globally recognised certificate for PRINCE2® or ITIL®.

You got any questions?

Daniel Nitsch

Head of Sales People Enablement

How can we support you?