Increase service quality with efficient processes: In this one-day workshop, we will present methods for systematic process introduction and optimisation and work out starting points with you using concrete examples from your organisation.
We will show you how you can reveal the value contribution of processes and individual process steps with the value added and benefit analysis, how you can identify bottlenecks or track down capacity reserves with the capacity analysis and how you can examine the individual steps in the process with relevant influence on the process and throughput time with the time analysis.
The seminar is primarily aimed at optimising IT service management/IT governance processes. However, the contents are prepared in such a generic way that they can be applied to other areas of application. Participants who are faced with the task of implementing new processes or changes in the company Participants who are operationally responsible for the implementation and compliance of the already defined processes (e.g. process managers) Participants who would like to draw on best practices of the iTSM Group in terms of processes, people and tools.
Your gains from the workshop
With the help of Business Process Management, we help organisations to align processes more closely with their business goals and to build on the smoothest and most flexible process organisation possible, which is optimally complemented by digitalisation and automation of business processes.