Make your business more responsive and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

Agile Service Management Scaling Agile

The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.

Consulting for Digitalisation
Identity & Access Management

Aligning processes more closely with business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our services relating to processes.

Business Process Management Digitalisation of business processes Process consulting

We provide you with extensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.

Agile & IT Service Management Customer Service Management Enterprise Service Management HR Management Software Service Management as a Service Service management trainings

ServiceNow®

ServiceNow®

The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries. 

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services. 

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

Trainings for the IT Infrastructure Library (ITIL® 4) - the globally recognized best practice model for implementing IT service management.

ITIL® 4 Foundation ITIL® 4 Foundation Plus

Training for the process-oriented method for project management, which is based on best practices.

PRINCE2® Foundation Online

Trainings on a variety of aspects of the cloud-based Now platform of ServiceNow®.

Operation of ServiceNow Customer Service Management Introduction Handling Scoped Applications Java-Script Coding in ServiceNow ServiceNow Asset vs. CI ServiceNow HR Workshop ServiceNow Best Practice Service Portal ServiceNow Reporting

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

Apollo 13 Simulation Challenge of Egypt™ Grab@Pizza-Simulation ITSM around the World MarsLander® – an ITIL® 4 Simulation The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

ITIL® 4 Foundation Online PRINCE2® Foundation Online

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

Knowledge

Read more

Tips for the use and handling of ServiceNow®. Learn more about detailed questions regarding the use and optimization of the ServiceNow® service portal in short videos.

Categories

27.03.2023

iTSM Consulting GmbH recognized as the 2023 ServiceNow EMEA Accelerated Growth Partner of the Year

iTSM Consulting GmbH is proud to announce that we have been recognized as the 2023 ServiceNow EMEA Accelerated Growth Partner of the Year for executing an outstanding job accelerating our YoY revenue growth. In addition, we have also shown commitment to ServiceNow through consistent quality. 

The ServiceNow Global Alliances and Channel Ecosystem (ACE) organization recognizes the achievements of industry-leading Partners that have contributed to ServiceNow’s growth trajectory by driving successful business outcomes for joint customers. This year's awards are based on Partner performance in 2022, which is evaluated by the following key attributes: revenue contribution/growth, product line expansion, workflow and skill competencies growth, and business innovation with associated digital transformation impact. 

The 2023 ServiceNow EMEA Accelerated Growth Partner of the Year was presented at the ServiceNow EMEA Partner Awards on Thursday, March 9, 2023. 

The core business of the iTSM Group relates to digital transformation in enterprise service management. All companies of the group support their customers in mastering digital services holistically - from needs analysis to strategy and implementation to ongoing operation. 

“We are pleased and proud to have won the ServiceNow EMEA Partner Award 2023 in the category "Accelerated Growth Partner of the Year," says Siegfried Riedel – CEO of the iTSM Group – with full enthusiasm. “I would like to thank all our current and future customers for their trust and our employees for their dedication to our clients success. We are very grateful for this strategic partnership with ServiceNow.” 

Over the past year, ServiceNow continued to expand its global Partner Ecosystem and is revamping its entire Partner Program to focus on building intimate relationships with its Partners. The new Partner Program is designed to help Partners offer greater support to customers navigating complex digital transformation journeys. The world of work has changed, and ServiceNow recognizes the value iTSM Consulting GmbH brings in helping customers adjust to—and excel in—today’s market.   

Membership in the ServiceNow Partner Program has provided iTSM Consulting GmbH with the tools to be equipped, enabled, and empowered to identify jointly aligned go-to-market initiatives and innovative offerings and solutions that deliver accelerated return on investment to customers and drive growth for ServiceNow. 

 

ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the United States and/or other countries. 

ServiceNow® Consulting

On a strategic level, we support and advise you on possible measures for building or expanding your ServiceNow® platform and develop a roadmap for the step-by-step transformation of your ESM organization that is designed to deliver measurable benefits.

News about iTSM Group

New impulses for service management

Guides, webinars and tutorials in the iTSM knowledge area.

 

iTSM Knowledge

How can we support you?

The iTSM Group in Europe

iTSM Group Headquarters

ITSM Consulting GmbH
Uwe-Zeidler-Ring 12
55294 Bodenheim

 

Telefon: +49 6135 9334 0
E-Mail: info@itsmgroup.com

iTSM Group Great Britain

Trusted Quality UK Ltd.
1 Bartholomew Lane,
London, EC2N 2 AX

info@itsmgroup.com

iTSM Group Netherlands

Trusted Quality NL B.V.
Hutteweg 24
7071 BV Ulft

 

Telefon: +49 6135 9334 0
E-Mail: info@itsmgroup.com

iTSM Group Austria

Softpoint Trusted Quality GmbH
Linzer Straße 16e
4221 Steyregg/Linz 

 

Telefon: +43 732 794479 0
E-Mail: kontakt@softpoint.at

iTSM Group Switzerland

Trusted Quality Switzerland GmbH 
Schwyzerstrasse 2a
CH–6422 Steinen

 

Tel.: +41 79 712 56 76 
E-Mail: info@trusted-quality.ch

iTSM Group Romania

iTSM Trusted Quality S.R.L.
2 Mexic, Bl. 1, Ap. 17, sec. 1,
Bukarest, RO-011756

 

Telefon: +40 (744) 180499
E-Mail: office@trusted-quality.ro

iTSM Group Italy

Trusted Quality Italy S.r.l.
Via Leonardo Da Vinci 12
39100 Bolzano BZ

info@itsmgroup.com