In Global Business Services (GBS), we support our clients in optimizing service delivery and customer experience, focusing on the transformational value of a GBS organisation.
In doing so, our clients benefit from our interdisciplinary expertise from many GBS projects, our customer-centric focus as well as our experience in enterprise management.
The current business-world is more volatile and more complex than before. Many of the past business models are obsolete and not accepted by the new work force and your customers, digital-native. Business leader must adapt to changes as fast as possible to stay competitive, looking beyond the expected. Only agile, customer-centric and intelligent business organization will thrive in the digital age.
The iTSM Group supports and guides this transition on both a technological and organizational level: We analyze and optimize existing ways of working and boost your performances through the fast adoption of ServiceNow for GBS as your transformation accelerator.
Create customer-centric, end-to-end processes across functions and geography. Innovation is the keyword of modern GBS and will support exceptional performance, while staying lean and competitive.
End-to-end visibility to manage all the lifecycles and services for your leaders, omni-channel service delivery to bring consistent quality to your employees across all channel, all in one platform.
The Now Platform delivers workflows across any organization, silos and systems, acting as your transparent layer for stakeholders. The power of the platform will help you rationalize tools and reduce costs.
ServiceNow help GBS organizations reaching their strategic objective by leveraging the powerful functionality of the platform.
With Intelligent routing (AI, Machine Learning), Agent Workspace and Performance Analytics, you can reduce your reporting effort, increase the efficiency of your service and enterprise productivity.
With Unified Service Center, Virtual Agents and knowledge base, you can increase the productivity of your new employees and provide them and your partners with a customer-like experience.
With the no and low-code capability, the third-party integration and cross-functional service execution, you can reduce your opex expenses, reduce your multiple systems of engagement and build your service chain of gain. All this and more is based on the powerful capabilities of the Now Platform.
If you use ServiceNow® for employee workflows (Human Resource Service Delivery), you have a choice of three types of document templates: HR document templates, HTML document templates, and PDF document templates.
To help you find the right document template for your purpose, we show you here what features each can support and provide.
Through our Human Resources Service Delivery (HRSD) services, we empower our clients to better align their strategic approach to a modern employee experience with a unified digital experience.
Our experts analyze your service processes with you using a method and identify bottlenecks, limitations and non-value-adding activities.
On this basis, we optimize in a targeted manner, streamline and accelerate the relevant processes and identify additional potential for digitalization and automation.
Our large number of certified developers, architects and consultants are the right team for the implementation of your ServiceNow® platform or the integration of the modules and functions relevant to you.
We use our proven iTSM project process model to deliver our services efficiently, with high quality and transparency.
The flexible tailoring to the needs of your organization without long-term contractual commitment provides security on the first steps with the service management platform.
ServiceNow® and the iTSM Group - a forward-looking partnership
As an Elite Partner of ServiceNow®, the iTSM Group with its subsidiaries in Germany, Austria, Switzerland, the Netherlands, Romania, UK and Italy is the first choice when it comes to consulting, implementation and operation of solutions based on ServiceNow®.
We support our customers with a holistic approach and according to individual needs - from strategic orientation, implementation and competence transfer to the ongoing operation of the platform.
The concentrated knowhow of our specialized and certified solution architects, consultants and accredited trainers enables companies to optimize the performance of their project landscape and thus sustainably improve the operational value creation and innovative strength of their company.
Trusted Quality UK Ltd.
1 Bartholomew Lane,
London, EC2N 2 AX