Focus

› Agile Transformation › Digital transformation › Information Security › Process Transformation › Service Management

Make your business more responsive and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

› Agile Service Management › Scaling Agile

The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.

› Consulting for Digitalisation

› Identity & Access Management

Aligning processes more closely with business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our services relating to processes.

› Business Process Management › Digitalisation of business processes › Process consulting

We provide you with extensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.

› Agile & IT Service Management › Customer Service Management › Enterprise Service Management › HR Management Software › Service Management as a Service › Service management trainings

ServiceNow®

› Now Platform portfolio › ServiceNow® Consulting › ServiceNow® Implementation › ServiceNow® Managed Services › ServiceNow® UX Design › ServiceNow® trainings

The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries.

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services.

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

Trainings

Trainings for ITSM and project management

› ITIL® › PRINCE2® › ServiceNow® › Simulations › Workshops › Digital Learning Solutions

Trainings for the IT Infrastructure Library (ITIL® 4) - the globally recognized best practice model for implementing IT service management.

› ITIL® 4 Foundation › ITIL® 4 Foundation Plus

Training for the process-oriented method for project management, which is based on best practices.

› PRINCE2® Foundation Online

Trainings on a variety of aspects of the cloud-based Now Platform of ServiceNow®.

› ServiceNow® Administration Fundamentals › ServiceNow® Application Development Fundamentals › ServiceNow® CMDB Fundamentals › ServiceNow® Hardware Asset Management Fundamentals › ServiceNow® HR Fundamentals › ServiceNow® HR Implementation › ServiceNow® ITSM Fundamentals › ServiceNow® ITSM Implementation

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

› Apollo 13 Simulation › Challenge of Egypt™ › Grab@Pizza-Simulation › ITSM around the World › MarsLander® – an ITIL® 4 Simulation › The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

Knowledge

› Events › ITSM News › ServiceNow® Tutorials › Webinars

Here you will find a selection of events where you can come into direct contact with our employees.

Tips for the use and handling of ServiceNow®. Learn more about detailed questions regarding the use and optimization of the ServiceNow® service portal in short videos.

About

Get to know the iTSM Group

› Our Mission › Companies › Locations › Partners › Management › Career › Social Responsibility

Source-to-Pay with ServiceNow®

Transform your procurement operations to meet the needs of today and build resilience for the future with ServiceNow®

Efficient and transparent procurement process for your company

Procurement teams have encountered unprecedented challenges in the last few years with shifting market dynamics, as well as changing economic and geopolitical landscapes. To tackle issues with compliance, rogue spending and manual processes, companies are looking to move from an inefficient process spread across multiple systems to a more structured environment.

With automated and clear processes, companies are in a position to better meet the needs of their business while increasing managed spend.

The iTSM Group ensures this optimization on both a technological and organizational level: we analyze and optimize existing processes and carry out the set-up and operation of a procurement operations software solution based on ServiceNow® Source-to-Pay Operations.

Increase procurement efficiency

Deflect ‘how do I’ and ‘where is my’ requests to procurement by providing users with an interface where they can keep track of their own requests, allowing procurement teams to focus on other tasks.

Reduce rogue spending

Make it easy for users to make a request to procurement via appropriate channels and follow a managed process, thus increasing spend under management.

Improve communication with suppliers

Improve supplier data by collaborating with suppliers in one place. Give tasks directly to supplier contacts and provide them with a place to see and update their data directly.

Improve collaboration between teams

Give procurement one integrated interface where they can work on all tasks and collaborate with other teams seamlessly. Automate task assignment to finance, legal and compliance departments to reduce resolution time while ensuring regulations are followed.

Source-to-Pay with ServiceNow®

ServiceNow®'s Source-to-Pay solution offers clear visibility across the entire procurement process, from sourcing to payment. By bringing all procurement activities—whether simple or complex—into one system, it enhances control over resource allocation and vendor management.

Supplier management becomes more efficient through centralized procurement requests and vendor onboarding, leading to better decision-making and stronger vendor relationships. This helps to improve sourcing strategies and drive operational efficiency.

Invoice processing is simplified and automated, ensuring accurate and timely payments while reducing delays and errors. This improves cash flow, strengthens financial oversight, and boosts overall business efficiency.

Use Cases in ServiceNow® Source-to-Pay

Sourcing and procurement operations

Automate processes across existing systems to streamline procurement work. Our specialists for sourcing and procurement operations support you in setting up and improving your processes and methods, eliminating manual work and orchestrating activities.

Supplier lifecycle operations

Collaborate with suppliers, improve supplier master data accuracy and improve issue resolution time by allowing suppliers visibility to their own data as well as a possibility to maintain it. Manage supplier onboarding, offboarding, and reoccurring administrative interactions efficiently between teams.

Accounts payable operations

Help finance departments optimize their handling of supplier payments by giving them automated processes in one interface, that is integrated with ERP, procurement and inventory systems. Automate matching of invoices to PO’s and goods receipts, have duplication checks and improve compliance.

ServiceNow© Source-to-Pay integration with SAP ECC and SAP S/4HANA

Allow different teams to collaborate seamlessly and efficiently using one interface while working on transactional records. Pre-built integration utilizing SAP Java connector allows not only for use of master data but also to e.g. create and modify purchase orders and suppliers.

Whitepaper: KPIs for optimizing procurement processes for the banking industry

IT quality often lags behind the needs of business departments, but a transparent view of the strengths and weaknesses of IT is usually difficult to achieve. This is where our tried-and-tested methods come into play, tapping into key KPIs to identify specific measures for improvement.

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ServiceNow® Consulting

On a strategic level, we support and advise you on possible measures for setting up or expanding your ServiceNow® platform and its interlinking with various specialist departments.

You will receive a concrete roadmap for the step-by-step transformation of your ESM organization, which is designed to deliver measurable benefits.

To ServiceNow® Consulting