Focus

› Agile Transformation › Digital transformation › Information Security › Process Transformation › Service Management

Make your business more responsive and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

› Agile Service Management › Scaling Agile

The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.

› Consulting for Digitalisation

› Identity & Access Management

Aligning processes more closely with business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our services relating to processes.

› Business Process Management › Digitalisation of business processes › Process consulting

We provide you with extensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.

› Agile & IT Service Management › Customer Service Management › Enterprise Service Management › HR Management Software › Service Management as a Service › Service management trainings

ServiceNow®

› Now Platform portfolio › ServiceNow® Consulting › ServiceNow® Implementation › ServiceNow® Managed Services › ServiceNow® UX Design › ServiceNow® trainings

The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries.

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services.

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

Trainings

Trainings for ITSM and project management

› ITIL® › PRINCE2® › ServiceNow® › Simulations › Workshops › Online Trainings › Digital Learning Solutions

Trainings for the IT Infrastructure Library (ITIL® 4) - the globally recognized best practice model for implementing IT service management.

› ITIL® 4 Foundation › ITIL® 4 Foundation Plus

Training for the process-oriented method for project management, which is based on best practices.

› PRINCE2® Foundation Online

Trainings on a variety of aspects of the cloud-based Now platform of ServiceNow®.

› ServiceNow® Administration Fundamentals › ServiceNow® Application Development Fundamentals › ServiceNow® CMDB Fundamentals › ServiceNow® ITSM Fundamentals › ServiceNow® ITSM Implementation › ServiceNow® Workshops

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

› Apollo 13 Simulation › Challenge of Egypt™ › Grab@Pizza-Simulation › ITSM around the World › MarsLander® – an ITIL® 4 Simulation › The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

› ITIL® 4 Foundation Online › PRINCE2® Foundation Online

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

Knowledge

› Downloads › ServiceNow® Tutorials › Webinars

Tips for the use and handling of ServiceNow®. Learn more about detailed questions regarding the use and optimization of the ServiceNow® service portal in short videos.

About

Get to know the iTSM Group

› Our Mission › Companies › Locations › Partners › Management › Career › Social Responsibility

Source To Pay with ServiceNow®

Transform your procurement operations to meet the needs of today and build resilience for the future with ServiceNow®

Efficient and transparent procurement process for your company

Procurement teams have encountered unprecedented challenges in the last few years with shifting market dynamics, as well as changing economic and geopolitical landscapes. To tackle issues with compliance, rogue spending and manual processes, companies are looking to move from an inefficient process spread across multiple systems to a more structured environment.

With automated and clear processes, companies are in a position to better meet the needs of their business while increasing managed spend.

The iTSM Group ensures this optimisation on both a technological and organisational level: we analyse and optimise existing processes and carry out the set-up and operation of a procurement software solution based on ServiceNow® Source-to-Pay Operations.

Increase Procurement Efficiency

Deflect ‘how do I’ and ‘where is my’ requests to procurement by providing users with an interface where they can keep track of their own requests, allowing procurement teams to focus on other tasks.

Reduce Rogue Spending

Make it easy for users to make a request to procurement via appropriate channels and follow a managed process, thus increasing spend under management.

Improve Communication with Suppliers

Improve supplier data by collaborating with suppliers in one place. Give tasks directly to supplier contacts and provide them with a place to see and update their data directly.

Improve Collaboration Between Teams

Give procurement one integrated interface where they can work on all tasks and collaborate with other teams seamlessly. Automate task assignment to finance, legal and compliance departments to reduce resolution time while ensuring regulations are followed.

ServiceNow® for GBS - a solution for global business services

ServiceNow help GBS organizations reaching their strategic objective by leveraging the powerful functionality of the platform.

With Intelligent routing (AI, Machine Learning), Agent Workspace and Performance Analytics, you can reduce your reporting effort, increase the efficiency of your service and enterprise productivity.

With Unified Service Center, Virtual Agents and knowledge base, you can increase the productivity of your new employees and provide them and your partners with a customer-like experience.

With the no and low-code capability, the third-party integration and cross-functional service execution, you can reduce your opex expenses, reduce your multiple systems of engagement and build your service chain of gain. All this and more is based on the powerful capabilities of the Now Platform.

ServiceNow® Consulting

On a strategic level, we support and advise you on possible measures for setting up or expanding your ServiceNow® platform and its interlinking with various specialist departments.

You will receive a concrete roadmap for the step-by-step transformation of your ESM organization, which is designed to deliver measurable benefits.

To ServiceNow® Consulting