Find out more

Our experienced employees will lead you, detached from rigid theory and individual frameworks, to a modern Enterprise Service Management.

Our experts in Enterprise Solutions support your transformation to digitized service processes based on the market-leading Enterprise Service Management platform ServiceNow. We help you from the definition of the roadmap through the solution architecture and successful implementation to the stable application management and operation in a DevOps approach.

We help our customers to meet the constantly growing requirements for compliance, data protection and information security with appropriate concepts, processes, services and technical solutions. In doing so, we consider both your possibilities and framework conditions as well as the formal requirements.

We put our customers in a position to anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.

With our experienced management consultants from the Future Service Enablement division, we develop our own answers to the Enterprise Service Management of the future and help our customers to profitably use the possibilities and advantages of digitization in their own business and service processes.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.


Read more

Our Scrum seminars cover not only the basics but also further aspects such as optimizing and increasing team productivity as well as product development in an agile environment.

Management of Risk (M_o_R®) is a framework for risk management. It helps companies to identify and control risks and to make appropriate decisions.

Inspiring & Tailored Service Mastery

About iTSM Group

As one of the leading German and internationally active consulting firms powered by 175 employees, we have been supporting companies for almost 20 years to get fit for the digital future. We simplify and accelerate our customers' processes and act as a booster for technical innovations. In other words, we optimize the interaction of all impact dimensions of digital transformation in order to enable our customers and their employees to achieve positive business development. So much for the facts.

But what is so special about our consulting services that our 750 or so customers in business and public administration can rely on?

Find out more

Meet us

Corporate Social Responsability

The digital development of the economy offers many opportunities to change the world in which we live for the better. As a family-run company, the iTSM Group takes its social responsibility very seriously. Our actions are characterized by authenticity, responsibility, credibility and reliability.

Find out more

Next event

Nowsummit 2019

30. October 2019

Nowsummit 2019 - Now at Work Frankfurt

Lernen Sie ServiceNow-Experten kennen, die Ihnen bei der Transformation Ihrer Arbeitsprozesse zur Seite stehen.

The iTSM Group as an employer

As a socially responsible employer, we owe the success of the iTSM Group largely to our employees. It is therefore very important to us that you feel comfortable with us from day one and find a working environment in which you can develop your individual skills and use your strengths in a targeted manner.