Based on our objective analysis and anamnesis of your existing service structures, we make your existing services transparent and thus billable and benchmarkable. This creates clarity for you, your customers and the supplying units, as well as for the financial management. As a result, we enable you to effectively manage your partners and service providers on the basis of targeted SLAs, clear service descriptions and supplier performance dashboards. We provide you with an overview of the supplier jungle and accompany service transitions and the onboarding/offboarding of service providers.
In short, we ensure the objective analysis of all services, the leveraging of potentials and synergies, as well as the customized, seamless integration and management of all sourcing partners involved.
Our extensive expertise in IT consulting for companies from a wide range of industries enables you to increase the flexibility and efficiency of your existing services and processes through digitization and automation. In this way, we create efficient routines that generate resilient data across departments and thus significantly accelerate the processing times of procedures. In addition, we realize automation potentials and thus create quality increases and cost reductions. As a consequence, we enhance the service experience of your customers and enable mobile, efficient and 24x7 interaction with self-services and self-help. By supporting you in important architectural decisions, we enable you to lay the technological foundation for making your business and service processes more flexible.
In short, we enhance your customers' service experience by designing attractive digital customer touchpoints.
We live and operate in a working world that is characterized by volatility, uncertainty, complexity and ambiguity. Digitization and automation potentiate and concretize the associated fears and concerns of employees. We show our clients' employees the true potential behind these developments, namely the opportunities and importance of creativity, collaboration and communication in the digital transformation. People as customers and employees are once again placed at the center of interest and all activities. That is why we empower employees with the right methods, the right tools and the right skills at the right time to generate the greatest possible corporate and personal benefit and thus not only keep pace with the constant changes, but also help shape them. Together with our clients' employees, we create the guardrails for transformation into an agile, dynamic organization that provides security for employees, teams and managers.
In short: We inspire and move people. We make the digital change happen!
We identify the weak points along your value chain and streamline and accelerate your services and processes through the targeted identification and elimination of bottlenecks as well as limitations and non-value-adding activities. With our knowledge and application expertise of market methods, good practices and industry standards, we accelerate your projects significantly. In doing so, we take your specific risks into account and create transparency and the ability to act through suitable control systems. If required, we can also take on operational tasks in process management, giving you the freedom and decision-making ability you need on a day-to-day basis.
In short, we combine the existing with the new and create customized technical and process innovations.