Make your business more responsive and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

Agile Service Management Scaling Agile

The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.

Consulting for Digitalisation
Identity & Access Management

Aligning processes more closely with business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our services relating to processes.

Business Process Management Digitalisation of business processes Process consulting

We provide you with extensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.

Agile & IT Service Management Customer Service Management Enterprise Service Management HR Management Software Service Management as a Service Service management trainings



The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries. 

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services. 

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

Trainings for the IT Infrastructure Library (ITIL® 4) - the globally recognized best practice model for implementing IT service management.

ITIL® 4 Foundation ITIL® 4 Foundation Plus

Training for the process-oriented method for project management, which is based on best practices.

PRINCE2® Foundation Online

Trainings on a variety of aspects of the cloud-based Now platform of ServiceNow®.

Operation of ServiceNow Customer Service Management Introduction Handling Scoped Applications Java-Script Coding in ServiceNow ServiceNow Asset vs. CI ServiceNow HR Workshop ServiceNow Best Practice Service Portal ServiceNow Reporting

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

Apollo 13 Simulation Challenge of Egypt™ Grab@Pizza-Simulation ITSM around the World MarsLander® – an ITIL® 4 Simulation The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

ITIL® 4 Foundation Online PRINCE2® Foundation Online

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.


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Tips for the use and handling of ServiceNow®. Learn more about detailed questions regarding the use and optimization of the ServiceNow® service portal in short videos.

Join us to experience the future of digital transformation against the sparkling backdrop of Las Vegas at the leading event for ServiceNow® enthusiasts and innovators. 

The essential 4 impact dimensions...

...of digital transformation

Objectify and control your services

Based on our objective analysis and anamnesis of your existing service structures, we make your existing services transparent and thus billable and benchmarkable. This creates clarity for you, your customers and the supplying units, as well as for the financial management. As a result, we enable you to effectively manage your partners and service providers on the basis of targeted SLAs, clear service descriptions and supplier performance dashboards. We provide you with an overview of the supplier jungle and accompany service transitions and the onboarding/offboarding of service providers.

In short, we ensure the objective analysis of all services, the leveraging of potentials and synergies, as well as the customized, seamless integration and management of all sourcing partners involved.


Digitize and automate your processes

Our extensive expertise in IT consulting for companies from a wide range of industries enables you to increase the flexibility and efficiency of your existing services and processes through digitization and automation. In this way, we create efficient routines that generate resilient data across departments and thus significantly accelerate the processing times of procedures. In addition, we realize automation potentials and thus create quality increases and cost reductions. As a consequence, we enhance the service experience of your customers and enable mobile, efficient and 24x7 interaction with self-services and self-help. By supporting you in important architectural decisions, we enable you to lay the technological foundation for making your business and service processes more flexible.

In short, we enhance your customers' service experience by designing attractive digital customer touchpoints.

Enable and move

We live and operate in a working world that is characterized by volatility, uncertainty, complexity and ambiguity. Digitization and automation potentiate and concretize the associated fears and concerns of employees. We show our clients' employees the true potential behind these developments, namely the opportunities and importance of creativity, collaboration and communication in the digital transformation. People as customers and employees are once again placed at the center of interest and all activities. That is why we empower employees with the right methods, the right tools and the right skills at the right time to generate the greatest possible corporate and personal benefit and thus not only keep pace with the constant changes, but also help shape them. Together with our clients' employees, we create the guardrails for transformation into an agile, dynamic organization that provides security for employees, teams and managers.

In short: We inspire and move people. We make the digital change happen!

Optimize and accelerate

We identify the weak points along your value chain and streamline and accelerate your services and processes through the targeted identification and elimination of bottlenecks as well as limitations and non-value-adding activities. With our knowledge and application expertise of market methods, good practices and industry standards, we accelerate your projects significantly. In doing so, we take your specific risks into account and create transparency and the ability to act through suitable control systems. If required, we can also take on operational tasks in process management, giving you the freedom and decision-making ability you need on a day-to-day basis.

In short, we combine the existing with the new and create customized technical and process innovations.

Your contact person

Christian Rauch

VP Transformation Consulting Services

Expertise and innovations for
enterprise service management

Master the comprehensive digitization of your services and processes.


To Enterprise Service Management