Make your business more responsive and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

Agile Service Management Scaling Agile

The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.

Consulting for Digitalisation
Identity & Access Management

Aligning processes more closely with business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our services relating to processes.

Business Process Management Digitalisation of business processes Process consulting

We provide you with extensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.

Agile & IT Service Management Customer Service Management Enterprise Service Management HR Management Software Service Management as a Service Service management trainings

ServiceNow®

ServiceNow®

The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries. 

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services. 

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

Trainings for the IT Infrastructure Library (ITIL® 4) - the globally recognized best practice model for implementing IT service management.

ITIL® 4 Foundation ITIL® 4 Foundation Plus

Training for the process-oriented method for project management, which is based on best practices.

PRINCE2® Foundation Online

Trainings on a variety of aspects of the cloud-based Now platform of ServiceNow®.

Operation of ServiceNow Customer Service Management Introduction Handling Scoped Applications Java-Script Coding in ServiceNow ServiceNow Asset vs. CI ServiceNow HR Workshop ServiceNow Best Practice Service Portal ServiceNow Reporting

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

Apollo 13 Simulation Challenge of Egypt™ Grab@Pizza-Simulation ITSM around the World MarsLander® – an ITIL® 4 Simulation The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

ITIL® 4 Foundation Online PRINCE2® Foundation Online

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

Knowledge

Read more

Tips for the use and handling of ServiceNow®. Learn more about detailed questions regarding the use and optimization of the ServiceNow® service portal in short videos.

Join us to experience the future of digital transformation against the sparkling backdrop of Las Vegas at the leading event for ServiceNow® enthusiasts and innovators. 

Categories

29.03.2023

How leadership and teams can add value

People in organizations often deal with the interaction between teams and leaders, triggered by various occasions such as market changes, performance improvements and organizational changes. The goal is to optimally align value creation with the market and provide a suitable framework for employees to do so. The interaction of leadership and teams plays a central role in this.

 

What is a team versus a group?

A team has common goals and complements each other with the individual skills needed to achieve them, whereas a group acts simultaneously but does not necessarily work toward a common goal or complement each other. Thus, in a team there is true collaboration and focus on the common goals.

 

The 4 basic conditions for cooperation

The emergence of a successful team cannot be forced, especially outside the team. Rather, the external conditions must encourage its emergence. Therefore, it is important to consider the influence of the current organizational design on the following four basic conditions for successful cooperation:

  1. Convergence of goals and interests
  2. Absence of competition
  3. Recognition of capabilities
  4. Clarified relationships and roles

 

Creating a framework for team development

For successful teamwork, it is important that the team has a clear purpose where collaboration is meaningful and actionable. Members should have a shared understanding of goals and objectives and focus on the team's value-added task without multitasking or multiteaming. It is also beneficial to eliminate structures that might foster competition within the team.

 

What IT teams can learn from executive teams

Good teamwork is essential to the success of a business. IT team collaboration can be inspired by the model nature of functioning executive teams. A shared vision, clear goals, open communication and a positive discussion culture are important factors here. Continuous development and self-reflection also promote the team's success.

There are many similarities between managers and IT employees, as they often only differ in their formal status. In a group or team, individual skills, characters and sensitivities are relevant and can be influenced by clear framework conditions.

Decision-makers can help their employees to recognize their options for action and limits to successfully overcome challenges. Sharing experiences in team development can also help them to classify their own expectations and learning experiences in order to make the best use of the team's potential.

To conclude: A successful team requires clear goals, mutual trust, clarified roles and relationships and an absence of rivalry. Leadership teams can contribute to team development through their own experiences and impulses. However, the team development process is individual for each team and cannot be copied. Optimal conditions for team building result from the given context of the organization; the development of teams happens within it through the teams themselves.

News about iTSM Group

New impulses for service management

Guides, webinars and tutorials in the iTSM knowledge area.

 

iTSM Knowledge

How can we support you?

The iTSM Group in Europe

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