Make your business more responsive and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

Agile Service Management Scaling Agile

The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.

Consulting for Digitalisation
Identity & Access Management

Aligning processes more closely with business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our services relating to processes.

Business Process Management Digitalisation of business processes Process consulting

We provide you with extensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.

Agile & IT Service Management Customer Service Management Enterprise Service Management HR Management Software Service Management as a Service Service management trainings

ServiceNow®

ServiceNow®

The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries. 

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services. 

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

Trainings for the IT Infrastructure Library (ITIL® 4) - the globally recognized best practice model for implementing IT service management.

ITIL® 4 Foundation ITIL® 4 Foundation Plus

Training for the process-oriented method for project management, which is based on best practices.

PRINCE2® Foundation Online

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

Apollo 13 Simulation Challenge of Egypt™ Grab@Pizza-Simulation ITSM around the World MarsLander® – an ITIL® 4 Simulation The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

Knowledge

Read more

Tips for the use and handling of ServiceNow®. Learn more about detailed questions regarding the use and optimization of the ServiceNow® service portal in short videos.

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20.03.2023

DevOps: Definition and Basics

DevOps is a way of working that is becoming increasingly important in service management. It is used in many areas in which software development and IT infrastructure play an important role, such as cloud computing, Big Data or e-commerce. But what exactly is DevOps and what advantages does it offer? In this post, we'll explain the basics of DevOps and show you why it's so important for businesses.  

  

What is DevOps?  

DevOps is a combination of "development" and "operations." It is a way of working where software development (Dev) and system administrators (Ops) work together to develop and deploy software. They share responsibilities and work to improve processes and operations. 

In contrast, development and operations teams traditionally work in separate departments. Developers are responsible for developing code, while operations teams are responsible for operating and maintaining applications. In many cases, this separation leads to communication problems and delays as issues are shuffled back and forth between departments.  

  

Why is DevOps important?  

DevOps is important to organizations for several reasons: first, it enables faster and more efficient development and deployment of software. Through improved collaboration and communication between teams, bugs and problems can be identified and fixed faster and therefore earlier. This leads to shorter development times, faster response times to customer requirements and higher software quality.  

In addition, DevOps enables continuous integration and deployment (CI/CD), which means that changes to the software are continuously tested, integrated and deployed. This shortens the time between development and implementation, and the software can be adapted to customer needs more quickly.  

Another advantage of DevOps is automation. By automating manual processes, human errors can be minimized and efficiency increased. This allows development teams to focus on developing new features instead of worrying about manual processes.   

DevOps also fosters a culture of collaboration and innovation. By working together and focusing on common goals, teams can develop new ideas and solutions. This allows the organization to respond more quickly and flexibly to change.  

In conclusion, DevOps is an important part of modern software development and a key to success in an increasingly digital world. Through improved collaboration and automation, organizations can develop and deliver software faster, more efficiently, and with higher quality.  

  

 

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Telefon: +49 6135 9334 0
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Tel.: +41 44 567 61 00
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Telefon: +40 (744) 180499
E-Mail: office@trusted-quality.ro

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