Make your business more responsive and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

Agile Service Management Scaling Agile

The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.

Consulting for Digitalisation

Aligning processes more closely with business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our services relating to processes.

Business Process Management Digitalisation of business processes Process consulting

We provide you with extensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.

Agile & IT Service Management Enterprise Service Management Service Management as a Service Service management trainings

ServiceNow®

ServiceNow®

The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries. 

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services. 

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms. 

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

Trainings for the IT Infrastructure Library (ITIL® 4) - the globally recognized best practice model for implementing IT service management.

ITIL® Foundations

Training for the process-oriented method for project management, which is based on best practices.

PRINCE2® Foundation Online

Trainings on a variety of aspects of the cloud-based Now platform of ServiceNow®.

Customer Service Management Introduction Handling Scoped Applications Java-Script Coding in ServiceNow ServiceNow Asset vs. CI ServiceNow Best Practice Service Portal ServiceNow Reporting

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

Apollo 13 Simulation Challenge of Egypt™ Grab@Pizza-Simulation ITSM around the World MarsLander® – an ITIL® 4 Simulation The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

Categories

23.03.2022

iTSM Group joins the Scaled Agile Partner Network

iTSM Group announced today that it has joined the Scaled Agile Partner Network as a Bronze Transformation Partner. This worldwide network includes transformation and platform providers who help enterprises facilitate and accelerate business results through adoption of Scaling Agile.

As the world’s leading framework for enterprise agility, SAFe helps businesses address the significant challenges of developing and delivering high-quality software and systems in the shortest sustainable lead time. 

The corporate culture of the iTSM Group as a family-owned company is based on openness, appreciation, team spirit and above all humanity. The brand and thus all actions are supported by the following 3 values: Respect, Authenticity, Responsibility. In this way, the company operates in diversity and fairness with the highest standards of social responsibility and credibility. 

"We experience again and again that corporate landscapes are still fragile and dysfunctional in large parts. Our customized consulting approach ensures the best possible results within the value chain. In this way, we support our customers in optimally aligning their structural and process organization," said Siegfried Riedel, CEO of iTSM Group. 

“Working with best-in-class partners like iTSM Group represents our commitment to helping software and systems-dependent enterprises improve time-to-market, quality, and employee engagement,” said Dean Leffingwell, creator of SAFe and cofounder of Scaled Agile, Inc. “By incorporating SAFe into their solution offering, iTSM Group is enabling the world’s largest organizations to become more Agile in the marketplace and more competitive in their industry.” 

About iTSM Group 

The iTSM Group consists of iTSM Consulting GmbH, founded in 2000, as the parent company, and several subsidiaries and affiliated companies. The core business relates to digital transformation in enterprise service management. All iTSM Group companies support their customers in mastering digital services holistically - from needs analysis to strategy and realization to ongoing operation. The headquarters of iTSM Consulting GmbH is Bodenheim near Frankfurt am Main, Germany. The group of companies currently employs more than 200 people and serves around 750 customers from business and public administration. For the Group, "iTSM" stands for Inspiring & Tailored Service Mastery.  

About Scaled Agile, Inc. 

Scaled Agile, Inc., is the provider of SAFe®, the world's leading framework for business agility. Through learning and certification, a global partner network, and a growing community of over 700,000 trained professionals, Scaled Agile helps enterprises build agility into their culture so they can quickly identify and deliver customer value, capitalize on emerging opportunities, and improve business outcomes. Scaled Agile is a contributing member of the Pledge 1% corporate philanthropy and community service movement.

Scaling Agile

With Scaling Agile frameworks, agile methods are scaled to larger organizations and thus become accessible to them.  

The iTSM Group supports its clients in the introduction of agile methods on a larger scale by developing the appropriate approach and accompanying the transformation of the organization at all relevant levels. 

Related

News about iTSM Group

New impulses for Service Management

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