Read more

We help our customers to meet the constantly growing requirements for compliance, data protection and information security with appropriate concepts, processes, services and technical solutions. In doing so, we consider both your possibilities and framework conditions as well as the formal requirements.

We put our customers in a position to anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.

In an increasingly data-driven world, the classic methods and tools for handling IT operations are no longer sustainable.

With our IT Operations Management services, we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.

With our services for Legal Operations Management, we support corporate legal departments in unleashing the power of automation for legal workflows and mastering the digitalisation of corresponding legal operations - from strategic consulting to implementation and operation.

In our joint venture smartvokat Trusted Quality, we bundle legal management and technical expertise for this purpose.

With our services in the area of Project Portfolio Management (PPM), we support our customers in better aligning their project management with the corporate strategy and in making project work more efficient overall - regardless of whether it is carried out according to classic or agile approaches. 


Mehr erfahren

With Service Management as a Service (SMaaS) we take care of the daily tasks in the operative IT service management of our customers.

This way we make your internal staff available to work on important projects and urgent changes, while you can rely on a reliable service management basis.

With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms. 

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

With our experienced management consultants from the Future Service Enablement division, we develop our own answers to the Enterprise Service Management of the future and help our customers to profitably use the possibilities and advantages of digitization in their own business and service processes.

Our experienced employees will lead you, detached from rigid theory and individual frameworks, to a modern Enterprise Service Management.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.



New subsidiary in the Netherlands

The iTSM Group recently opened a subsidiary in the Netherlands. The newly founded branch office - located in Ulft between Arnheim and the German border - will offer the complete consulting portfolio of iTSM Group in the Netherlands around the digitalization of Enterprise Service Management processes. Trusted Quality B.V. offers its current and future customers a complete end-to-end support and furthermore helps them to migrate from a pure IT Service Management to a comprehensive Enterprise Service Management.

The operational management of Trusted Quality B.V. is carried out by director Tom Flipse. Another managing director is Siegfried Riedel, who is also CEO of the entire iTSM Group. "A local support of our customers is very important to us and one of the central goals in the further growth of our company. Whenever local forces are no longer sufficient for us, we can quickly provide exactly the right skills from the large pool of specialists in the iTSM Group at short notice. This combination will allow us to support our customers comprehensively in every challenge along our focus topics", explains Tom Flipse.

Trusted Quality B.V. resides in a former steel mill together with other companies from various industries, seeing themselves as a big community to which each company contributes with its specific skills. Under the motto "Feel the history, inspire the future" this is an ideal environment for the corporate philosophy of the iTSM Group.

All locations of the iTSM Group​​​​​​​



iTSM Group

ITSM Consulting GmbH
Am Kuemmerling 21- 25
55294 Bodenheim


Tel.: +49 6135 9334 0

iTSM Group

Softpoint Trusted Quality GmbH
Linzer Straße 16e
4221 Steyregg/Linz


Tel.: +43 676 738 6 752

iTSM Group

Trusted Quality Switzerland GmbH 
Schwyzerstrasse 2a
CH–6422 Steinen


Tel.: +41 44 567 61 00

iTSM Group

Trusted Quality NL B.V.
Hutteweg 24
7071 BV Ulft


Tel.: +49 6135 9334 0