The Now Platform is a powerful tool for digitizing and partially automating processes and services. It has core capabilities that can be supplemented by additional modules with functionalities that meet the requirements of a wide range of situations and can be flexibly adapted. ServiceNow® differentiates between the modules in the areas of "IT Workflows", "Employee Workflows", "Customer Workflows" and "Creator Workflows".
"IT Workflows" are aimed at business transformation with digital IT workflows and the modernization of operations via a central IT platform with solutions in ITSM, ITOM, ITAM, Strategic Portfolio Management (SPM), and Security and Risk Management. The "Employee Workflows" in turn provide solutions in Service Delivery from HR, Workplace, Legal and Procurement while the "Customer Workflows" include solutions for Customer Service and Relation Management as well as Field Service Management. The "Creator Workflows", on the other hand, combine solutions for interfaces and the creation of individual applications.
ServiceNow® ITSM helps deliver high-quality IT services and support to employees so that IT teams can properly support business users.
ServiceNow® ITOM with Artificial Intelligence for IT Operations (AIOps) enables proactive IT operations, high-performance business services and transparency
ServiceNow® ITAM automates the entire lifecycle of software licenses, hardware assets and the cloud. Optimize investments in technology assets and gain transparency at every stage of the asset lifecycle.
SPM enables business agility by tracking investments, projects, portfolios and resources across the organization. Ensuring close alignment with objectives to achieve maximum value
Customer Service Management enables your customers to interact mobile, efficiently and 24/7 with "AI"-supported self-services and provides your service agents with all relevant information centrally.
In Field Service Management, we support you in offering your customers transparent and standardized services on site. Efficient planning of field service assignments has a positive impact on key KPIs and your employees have direct access to the data and service processes they need.
With ServiceNow® Legal Service Delivery, we help legal departments unleash the power of automation for legal workflows and master the digitalization of their legal operations.
ServiceNow® HRSD provides a consistent employee experience while improving productivity. The Employee Service Center provides your employees with an optimal experience in a single, modern and cross-channel portal.
Business Continuity Management via ServiceNow® reduces the downtime of business processes and ensures that regular operations can be restored as quickly as possible.
ServiceNow® Integrated Risk Management provides you with transparency about current risks, enabling the organisation to react quickly and in a targeted manner.
Security incidents are reported manually or automatically in real time. Workflows are used to assign corresponding tasks to your responsible persons. This ensures that security incidents are processed quickly and damage is kept to a minimum.
Your security operations team receives the information and plans needed to deal with threats in your context. Risk-based and in real time to prevent imminent risks from occurring.
Learn more about the application of ServiceNow® in our webinars.
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ServiceNow® and the iTSM Group - a forward-looking partnership
As an Elite Partner of ServiceNow®, the iTSM Group with its subsidiaries in Germany, Austria, Switzerland, the Netherlands, Romania, UK and Italy is the first choice when it comes to consulting, implementation and operation of solutions based on ServiceNow®.
We support our customers with a holistic approach and according to individual needs - from strategic orientation, implementation and competence transfer to the ongoing operation of the platform.
The concentrated knowhow of our specialized and certified solution architects, consultants and accredited trainers enables companies to optimize the performance of their project landscape and thus sustainably improve the operational value creation and innovative strength of their company.
We accompany you and your organisation on different levels and in different stages - from consideration, introduction, optimisation and further development of the ServiceNow® instance.
On a strategic level, we support and advise you on possible measures for setting up or expanding your ServiceNow® platform and its interlinking with various specialist departments.
You will receive a concrete roadmap for the step-by-step transformation of your ESM organization, which is designed to deliver measurable benefits.
The flexible tailoring to the needs of your organization without long-term contractual commitment provides security on the first steps with the service management platform.
Our large number of certified developers, architects and consultants are the right team for the implementation of your ServiceNow® platform or the integration of the modules and functions relevant to you.
We use our proven iTSM project process model to deliver our services efficiently, with high quality and transparency.
As an accredited training house, we train your employees in the use of ServiceNow® as well as common methods and standards in IT service management and project management.
Whether practical workshops, classroom training or digital learning formats - we provide targeted training right up to certification.
With our ServiceNow® First Touch training, you will get to know ServiceNow® ITSM using a practical example and learn how you can organize your IT service management and its processes with ServiceNow® and implement them in accordance with ITIL®.
The focus of the course is on the practical implementation of a story under the guidance of our trainers, who have extensive ITIL® experience and know ServiceNow® inside out. This makes you the right person to map even complex processes in ServiceNow®.