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With the right system integration, field service management can be more automated. In this way, standardised processes ensure an improvement in the transparency and performance of the field service, which benefits both the customer and the company.
The iTSM Group continues to grow, and with our new company building in Bodenheim we want to give this growth not only the space it needs, but also a motivating ambience.
With Inspiring Legal we will demonstrate how corporate legal and compliance departments can implement and leverage best practices in service delivery at the Legal Live 2021 online conference.
We have joined in a partnership with the Finland based software company Qualdatrix. Qualdatrix provides a ServiceNow® certified, Built on Now application called Data Content Manager that enables customers to achieve maximum success on their ServiceNow® journey through improved quality of data. Be it IT, Customer Service, Human Resources or others, the common denominator is always data.
To optimize the cost of mobile communication, we now support our customers in effortlessly managing their organisation's mobile devices and building a comprehensive Enterprise Mobile Management.
The iTSM Group's popular PRINCE2® Foundation Training is now available in a completely new format. Blended Learning combines self-directed online study with classroom workshops in which our experienced trainers give a detailed introduction into best practices in project management with PRINCE2®.
To provide you with even more targeted support for your ITOM projects, we have entered into a partnership with ITOM and AIOps specialist Einar & Partners to support customers in the DACH region with the introduction of ServiceNow® ITOM and AIOps at the strategic, operational and technical levels.
People may think what they want about the current measures. Everyone perceives them differently - everyone is affected by them in a different way. You can't prove anyone right anyway. The fact is, the government is using empirical evidence here - and that's a good thing!
If you rely on the PRINCE2® project management method, but are still looking for a tool to implement it efficiently, our new webinar is probably just right for you. In the free webinar "ServiceNow® PPM meets PRINCE2®" we will show you with concrete examples how the Project Portfolio Management (PPM) of ServiceNow can support you in a meaningful way.
As one of the leading consulting firms for digital transformation in Enterprise Service Management, the iTSM Group is using a new approach to further develop Customer Relationship Management into a holistic view of the customer. To achieve this goal, iTSM Group supports its customers on the basis of the ServiceNow® platform in the integration of legacy systems such as Salesforce or SAP with end2end service-enabled systems in order to map a complete customer lifecycle on a uniform platform.
Together with the legal innovation startup smartvokat we established a joint venture for legal operations solutions based on ServiceNow®. The solution is aimed at legal and compliance departments looking for an end-to-end, efficient, transparent, legally compliant and scalable digital platform for all legal, compliance-related and regulatory processes.
With our updated PRINCE2® Foundation Online Training we are one of the first providers of German language PRINCE2® eLearning. In addition, the new online training can be combined with classroom and virtual classroom learning as part of a blended learning approach, so that every company can tailor the training exactly to its needs.
To help you focus on your core competencies and free up valuable internal resources, our experts take over the operation of ServiceNow or other service management platforms. The aim is to improve the quality and availability of services and thus user satisfaction. You also benefit from significantly improved scalability during short or medium-term load peaks.
In addition to classic classroom and virtual classroom training, we also offer you the opportunity to prepare for the certification as ITIL® Managing Professional or Strategic Leader with a pure online course.
iTSM Group and its subsidiaries have been awarded Elite Partner status by ServiceNow® after many years of cooperation with many successfully implemented projects.
iTSM Group has extended its partnership with PeopleCert® and is now an accredited training partner for DevOps Fundamentals. The course provides the basics and an understanding of DevOps vocabulary, principles, techniques and practices and shows how tools can be used efficiently and effectively in a DevOps environment.
ITSM Consulting GmbH has acquired a majority stake in the Austrian ServiceNow® specialist Softpoint Trusted Quality GmbH.
Many companies are repeatedly faced with the problem that their (IT) service management is hardly scalable and can therefore only cope with short load peaks or even longer high load situations such as those that occurred during the current crisis. For that reason, we offer our customers Service Management as a Service (SMaaS), which enables them to outsource tasks in (IT) service management and thus reduce fixed costs and gain important freedom for their core business.
After extensive laboratory tests, the renowned Peter Doherty Institute for Infection and Immunity in Melbourne has confirmed the antiviral effect of the HeiQ Viroblock textile technology, which we use in our reusable TQ-Mask mouth and nose masks.
Hybrid seminars are training courses and continuing education courses in which you can participate both online and "in person". There are various forms of this mixed training type:
In order to support and facilitate their work and also as a sign of appreciation, gastronomes in the Bergstraße district received free hygiene packages. The special thing about it: All products such as disinfectants, soap, mouth-nose-masks and handle holders originate from the region and we as iTSM Group also took part in the campaign.
The iTSM Group recently opened a subsidiary in the Netherlands. The newly founded branch office - located in Ulft between Arnheim and the German border - will offer the complete consulting portfolio of iTSM Group in the Netherlands around the digitalization of Enterprise Service Management processes.
Today, agility is the order of the day when it comes to application delivery, which poses significant challenges for operations management. Automated IT Operations Management (ITOM) is therefore becoming increasingly important, possibly in conjunction with the use of artificial intelligence (AIOps), which can not only accelerate processes but also make them much more reliable.
Security Incident Response is a critical function to protect the company from harm. It should be fast and efficient!
A high degree of complexity and the use of new and largely unknown technologies are common to almost all IT projects. Quite a few also fail because of this. To implement IT projects successfully, comprehensive and consistent project management is essential.
This year the iTSM Group was represented by a team of consulting, sales and management at the Sales Kick-off of ServiceNow, which took place in Las Vegas from 21 - 23 January. As the only German company, we attended the event as sponsor and exhibitor under the motto "iTSM - Inspiring & Tailored Service Mastery".
We have further expanded our portfolio of ServiceNow trainings and added a hands-on seminar called "ServiceNow Touch & Feel". This new offering focuses on how to implement ITIL-compliant service management even with the basic configuration of ServiceNow.
The iTSM Group will provide global ServiceNow Application Management Support for the Austrian Vorarlberger ALPLA Werke Alwin Lehner GmbH & Co KG.
With ONEiO the iTSM Group has found a new partner whose technology significantly simplifies the integration of new applications, suppliers and service providers into the IT service management of companies. As a cloud-based integration hub, ONEiO enables seamless service integrations to connect enterprise applications and service providers.
The iTSM Group has received certification according to TISAX, a standard for information security developed by the automotive industry. The certification was obtained after comprehensive audits by operational services GmbH & Co. KG and is valid for three years. Since TISAX is recognized throughout the industry, iTSM can work with all OEMs and suppliers in the automotive industry on this basis.
An imprecise formulation of the project goals, unclear distribution of competences and partly insufficient training and skills in the application of project management methods are the most frequent causes for the failure of IT projects in the public administration.