The iTSM Group newsletter provides you with selected analyses, reports and comments on current topics in service management, IT and iTSM Group about once a month. Sign up and benefit from our expert knowledge.
Contract drafting is one of the most important parts of business and legal transactions. It is so important because it affects tax, financial and operational consequences.
Omnichannel refers to the simultaneous use of different communication channels and stands for the consistent customer experience across these channels in order to offer customers a uniform and reliable service experience throughout.
The integration of artificial intelligence (AI) into the world of work is no longer an exception these days and it continues to advance. Alongside voice assistants, chatbots are among the most popular types of AI.
With its innovative RiseUp program, ServiceNow plans to train one million talents by 2024. As part of the ServiceNow RiseUp initiative, the first ServiceNow bootcamp was held in Uganda in collaboration with YIMUKA, ServiceNow and iTSM Group.
Business IT alignment is central to the success of a business. When goals and alignment of the IT organization are in line with the business goals, a collaborative connection grows that can push the business in several ways. An active role for IT as a consultant and enabler enables optimal use of the opportunities of digitization and an increase in competitiveness. But how can this alignment be achieved?
The ServiceNow® Manager Hub increases manager's self-service and proactive engagement with their team. Through corporate insights and recommendations for action on urgent and important topics, the team success is enhanced. It enables managers to grow as leaders through curated and personalized resources.
Daily Scrum, also called Daily Standup meeting, is a daily meeting that is part of the Scrum agile project management method. It is a short and concise meeting where the Scrum team reviews the progress of the Sprint and shares any roadblocks or issues. This article presents tips and best practices to use Daily Scrum more effectively and avoid common mistakes.
With the appearance of ChatGPT the question has also become evident whether an integration of ChatGPT in ServiceNow® is reasonable and possible. We provide an overview of references for technical setup in this article.
Scrumban, originally developed by Corey Ladas in 2003, is a combination of Scrum and Kanban, combining the structured process model of Scrum with the flow-based view of Kanban to create an adaptable process for agile teams.
People in organizations often deal with the interaction between teams and leaders, triggered by various occasions such as market changes, performance improvements and organizational changes. The goal is to optimally align value creation with the market and provide a suitable framework for employees to do so. The interaction of leadership and teams plays a central role in this.
iTSM Consulting GmbH is proud to announce that we have been recognized as the 2023 ServiceNow EMEA Accelerated Growth Partner of the Year for executing an outstanding job accelerating our YoY revenue growth. In addition, we have also shown commitment to ServiceNow through consistent quality.
DevOps is a way of working that is becoming increasingly important in service management. It is used in many areas in which software development and IT infrastructure play an important role. In this post, we'll explain the basics of DevOps and show you why it's so important for businesses.
Many companies face the challenge of increasing the business value of their IT. Value Stream Mapping (VSM) can support this by capturing and analyzing processes in their entirety. A bird's eye view of the value stream brings value creation and customer benefits into focus, which can lead to optimization and more efficient IT processes.
Organizational Change Management (OCM) is an essential part of any organization. By using corporate e-learning, companies can increase the efficiency of their change management. However, this requires targeted planning and training as well as regular evaluation and follow-up.
This year the iTSM Group was again represented by a team of consulting, sales and management at the ServiceNow Sales Kickoff, that took place in Las Vegas from January 16 - 19, 2023.
Planning at portfolio level is complex and difficult to predict - among other things, because it is exposed to many external influencing factors. These are ideal conditions for the use of agile approaches, which can also be used in agile project portfolio management to achieve better results in shorter cycles.
The type of project management is of crucial importance for the success of a project, regardless of its size or complexity. Two popular methodologies that are much discussed in the project management community are PRINCE2® and Scrum. In this article, we will compare both approaches and discuss their differences as well as their respective advantages and disadvantages.
ServiceNow® ITSM- oder CSM? Modulentscheidungen können sehr komplex sein. In seinem Blogbeitrag gibt Ihnen unser Experte Christian Seiberl Hinweise, welches Modul von ServiceNow® das passende für Ihre Anforderungen ist.
Companies of all sizes insufficiently protect their infrastructure or procure important products that provide IT with "Security Information and Event Management", for example. In almost all cases, there is no tailored, product-independent solution to perform automated initial response to serious security incidents.
The Professional Package from ServiceNow® holds several useful features that can take the work of support and their operations to a new level. Popular beacons like chatbot, Natural Language Understanding (NLU) and Performance Analytics are just a fraction of the package's scope.
iTSM Group announced today that it has joined the Scaled Agile Partner Network as a Bronze Transformation Partner. This worldwide network includes transformation and platform providers who help enterprises facilitate and accelerate business results through adoption of the Scaled Agile Framework® (SAFe®).
With the right system integration, field service management can be more automated. In this way, standardised processes ensure an improvement in the transparency and performance of the field service, which benefits both the customer and the company.
We have joined in a partnership with the Finland based software company Qualdatrix. Qualdatrix provides a ServiceNow® certified, Built on Now application called Data Content Manager that enables customers to achieve maximum success on their ServiceNow® journey through improved quality of data. Be it IT, Customer Service, Human Resources or others, the common denominator is always data.
To optimize the cost of mobile communication, we now support our customers in effortlessly managing their organisation's mobile devices and building a comprehensive Enterprise Mobile Management.
To provide you with even more targeted support for your ITOM projects, we have entered into a partnership with ITOM and AIOps specialist Einar & Partners to support customers in the DACH region with the introduction of ServiceNow® ITOM and AIOps at the strategic, operational and technical levels.
As one of the leading consulting firms for digital transformation in Enterprise Service Management, the iTSM Group is using a new approach to further develop Customer Relationship Management into a holistic view of the customer. To achieve this goal, iTSM Group supports its customers on the basis of the ServiceNow® platform in the integration of legacy systems such as Salesforce or SAP with end2end service-enabled systems in order to map a complete customer lifecycle on a uniform platform.
Together with the legal innovation startup smartvokat we established a joint venture for legal operations solutions based on ServiceNow®. The solution is aimed at legal and compliance departments looking for an end-to-end, efficient, transparent, legally compliant and scalable digital platform for all legal, compliance-related and regulatory processes.
iTSM Group and its subsidiaries have been awarded Elite Partner status by ServiceNow® after many years of cooperation with many successfully implemented projects.
Hybrid seminars are training courses and continuing education courses in which you can participate both online and "in person". There are various forms of this mixed training type:
The iTSM Group recently opened a subsidiary in the Netherlands. The newly founded branch office - located in Ulft between Arnheim and the German border - will offer the complete consulting portfolio of iTSM Group in the Netherlands around the digitalization of Enterprise Service Management processes.
Security Incident Response is a critical function to protect the company from harm. It should be fast and efficient!
A high degree of complexity and the use of new and largely unknown technologies are common to almost all IT projects. Quite a few also fail because of this. To implement IT projects successfully, comprehensive and consistent project management is essential.
The iTSM Group has received certification according to TISAX, a standard for information security developed by the automotive industry. The certification was obtained after comprehensive audits by operational services GmbH & Co. KG and is valid for three years. Since TISAX is recognized throughout the industry, iTSM can work with all OEMs and suppliers in the automotive industry on this basis.
An imprecise formulation of the project goals, unclear distribution of competences and partly insufficient training and skills in the application of project management methods are the most frequent causes for the failure of IT projects in the public administration.
iTSM Group partnered with Finnish SaaS company ONEiO to accelerate the integration of applications and partners with their next-generation iPaaS solution.
Die PRINCE2® 6th Edition ist die aktuellste Version der Projektmanagementmethode vor, die im Gegensatz zur älteren 5th Edition ua. ein paar Neuerungen in Bezug auf Agilität in der Produktentwicklung und Veränderungen in der Prüfung mitbringt.
Senior PR & Communications Manager